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- Tasks: Coordinate and manage bespoke tours for private groups, ensuring smooth operations and excellent communication.
- Company: Join Travel Editions, a multi-award-winning UK tour operator with a passion for cultural holidays.
- Benefits: Enjoy a competitive salary, remote work flexibility, and opportunities for professional growth.
- Why this job: Be part of creating unforgettable travel experiences while honing your organisational skills.
- Qualifications: 2+ years in travel or tour operations, strong attention to detail, and excellent communication skills.
- Other info: Fully remote role with occasional travel, perfect for those who love adventure and organisation.
The predicted salary is between 30000 - 32000 £ per year.
Department: Private Groups
Location: Fully remote (UK), with occasional travel
Employment Type: Full-time (37.5 hours per week)
Salary range: £30,000–£32,000 depending on experience
Start Date: TBC
About Travel Editions
Founded in 1994, Travel Editions is a multi-award-winning UK based tour operator specialising in escorted cultural and special-interest holidays worldwide. Our Private Groups programme designs and operates bespoke tours for organisations, societies and affinity groups. We are now seeking a Private Groups Operations & Account Coordinator to support the delivery and administration of confirmed private group tours.
The Role
This role is primarily operational and administrative, focused on turning confirmed private groups into fully prepared, accurately documented and smoothly delivered tours. You will manage all pre-departure arrangements, act as the main day-to-day contact for group organisers, and ensure bookings, finances and documentation are handled accurately and on time. Working closely with the Head of Private Groups and the Operations team, you will own the journey from confirmation to departure, ensuring nothing is missed.
Key Responsibilities
- Group Operations & Pre-Departure Delivery
- Assist in creating engaging and tailored itineraries that meet the interests and requirements of each private group, ensuring all activities, visits, and experiences are feasible and operationally practical.
- Book and confirm visits, transport and all key tour components in preparation for tour set-up, ensuring timings, capacities and supplier requirements are accurately coordinated.
- Prepare a comprehensive tour set-up for handover to the Product team, including finalised itineraries, supplier confirmations, operational notes and any special requirements, to ensure a smooth loading of tours.
- Manage the full pre-departure operation of confirmed private group tours, including accommodation, transport, flights, guides, entrances and meals.
- Liaise with suppliers, DMCs and ground handlers to contract, confirm and reconfirm services.
- Ensure all services are booked within deadlines, budget and agreed specifications.
- Prepare, check and issue (as applicable) all documentation, including booking confirmations, invoices and receipts, final travel documents and tour information packs.
- Process rooming lists, special requirements and payments.
- Manage amendments, upgrades and cancellations in line with terms and conditions.
- Work closely with the Head of Private Groups and the Operations team to ensure tours are fully operationally ready prior to departure.
- Act as an operational contact for group organisers from confirmation through return when required.
- Account Coordination & Client Support
- Build strong working relationships with group organisers, providing clear, proactive pre-departure communication.
- Respond to operational queries efficiently and resolve issues before they impact delivery.
- Support organiser meetings, presentations or pre-travel briefings when required.
- Support repeat group business through strong delivery, accurate administration and positive organiser relationships.
- Assist with basic itinerary or costing input when required, working under guidance from senior team members.
- Commercial & Administrative Control
- Maintain accurate records across booking and CRM systems.
- Support post-tour reconciliation, feedback collection and reporting.
- Identify opportunities to improve operational efficiency and accuracy.
Key Requirements
Essential
- 2+ years’ experience in a tour operator, travel agency, DMC or group travel role.
- Experience handling multi-component bookings.
- Excellent attention to detail and administrative accuracy.
- Strong organisational skills with the ability to manage multiple deadlines simultaneously.
- Confident written and verbal communication.
- Comfortable working with booking systems, CRMs and Microsoft Office.
Desirable
- Experience with private groups or special-interest travel.
- Knowledge of UK and European travel.
- Experience supporting client events or Trade events.
Key Competencies
- Operational focus – you enjoy making complex trips run smoothly.
- Administrative rigour – documents, systems and finances are always accurate.
- Client-focused and professional in organiser communications.
- Calm and organised when managing multiple moving parts.
- Proactive and solutions oriented.
Private Groups Operations & Account Coordinator in Maidstone employer: Travel Editions Ltd
Contact Detail:
Travel Editions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Groups Operations & Account Coordinator in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who have experience with private groups. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Travel Editions and their Private Groups programme. Show us you know your stuff by discussing how your skills can help create those bespoke tours they’re famous for!
✨Tip Number 3
Practice your communication skills! As a Private Groups Operations & Account Coordinator, you'll need to be clear and confident when liaising with group organisers. Role-play with a friend to nail those tricky questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Travel Editions team.
We think you need these skills to ace Private Groups Operations & Account Coordinator in Maidstone
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Private Groups Operations & Account Coordinator role. Highlight your relevant experience in tour operations and showcase how your skills align with our needs at Travel Editions.
Show Off Your Organisational Skills: We love a candidate who can juggle multiple tasks! In your application, give examples of how you've successfully managed complex bookings or projects in the past. This will show us you're the organised person we need.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make sure your writing is easy to read and understand.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Travel Editions Ltd
✨Know Your Itinerary Inside Out
Before the interview, make sure you understand the role's responsibilities, especially around creating tailored itineraries. Familiarise yourself with how Travel Editions operates and think of examples from your past experience where you've successfully managed similar tasks.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple deadlines and keep everything on track. Bring specific examples of how you've handled complex bookings or operations in previous roles, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Like a Pro
Since the role involves liaising with group organisers, practice clear and confident communication. Think about how you would handle operational queries or resolve issues, and be ready to share examples of how you've done this effectively in the past.
✨Emphasise Your Attention to Detail
This position requires a keen eye for detail, so be ready to discuss how you ensure accuracy in documentation and administration. Share instances where your attention to detail has made a significant difference in your work, especially in travel-related tasks.
