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- Tasks: Coordinate and manage bespoke tours for private groups, ensuring smooth operations and excellent service.
- Company: Join Travel Editions, a multi-award-winning UK tour operator with a passion for cultural holidays.
- Benefits: Enjoy a competitive salary, remote work flexibility, and opportunities for professional growth.
- Why this job: Be part of creating unforgettable travel experiences while honing your organisational skills.
- Qualifications: 2+ years in travel or tour operations, strong attention to detail, and excellent communication skills.
- Other info: Fully remote role with occasional travel, perfect for those who love adventure and organisation.
The predicted salary is between 30000 - 32000 £ per year.
Department: Private Groups
Location: Fully remote (UK), with occasional travel
Employment Type: Full-time (37.5 hours per week)
Salary range: £30,000–£32,000 depending on experience
Start Date: TBC
About Travel Editions
Founded in 1994, Travel Editions is a multi-award-winning UK based tour operator specialising in escorted cultural and special-interest holidays worldwide. Our Private Groups programme designs and operates bespoke tours for organisations, societies and affinity groups. We are now seeking a Private Groups Operations & Account Coordinator to support the delivery and administration of confirmed private group tours.
The Role
This role is primarily operational and administrative, focused on turning confirmed private groups into fully prepared, accurately documented and smoothly delivered tours. You will manage all pre-departure arrangements, act as the main day-to-day contact for group organisers, and ensure bookings, finances and documentation are handled accurately and on time. Working closely with the Head of Private Groups and the Operations team, you will own the journey from confirmation to departure, ensuring nothing is missed.
Key Responsibilities
- Group Operations & Pre-Departure Delivery
- Assist in creating engaging and tailored itineraries that meet the interests and requirements of each private group, ensuring all activities, visits, and experiences are feasible and operationally practical.
- Book and confirm visits, transport and all key tour components in preparation for tour set-up, ensuring timings, capacities and supplier requirements are accurately coordinated.
- Prepare a comprehensive tour set-up for handover to the Product team, including finalised itineraries, supplier confirmations, operational notes and any special requirements, to ensure a smooth loading of tours.
- Manage the full pre-departure operation of confirmed private group tours, including accommodation, transport, flights, guides, entrances and meals.
- Liaise with suppliers, DMCs and ground handlers to contract, confirm and reconfirm services.
- Ensure all services are booked within deadlines, budget and agreed specifications.
- Prepare, check and issue (as applicable) all documentation, including booking confirmations, invoices and receipts, final travel documents and tour information packs.
- Process rooming lists, special requirements and payments.
- Manage amendments, upgrades and cancellations in line with terms and conditions.
- Work closely with the Head of Private Groups and the Operations team to ensure tours are fully operationally ready prior to departure.
- Act as an operational contact for group organisers from confirmation through return when required.
- Account Coordination & Client Support
- Build strong working relationships with group organisers, providing clear, proactive pre-departure communication.
- Respond to operational queries efficiently and resolve issues before they impact delivery.
- Support organiser meetings, presentations or pre-travel briefings when required.
- Support repeat group business through strong delivery, accurate administration and positive organiser relationships.
- Assist with basic itinerary or costing input when required, working under guidance from senior team members.
- Commercial & Administrative Control
- Maintain accurate records across booking and CRM systems.
- Support post-tour reconciliation, feedback collection and reporting.
- Identify opportunities to improve operational efficiency and accuracy.
Key Requirements
Essential
- 2+ years’ experience in a tour operator, travel agency, DMC or group travel role.
- Experience handling multi-component bookings.
- Excellent attention to detail and administrative accuracy.
- Strong organisational skills with the ability to manage multiple deadlines simultaneously.
- Confident written and verbal communication.
- Comfortable working with booking systems, CRMs and Microsoft Office.
Desirable
- Experience with private groups or special-interest travel.
- Knowledge of UK and European travel.
- Experience supporting client events or Trade events.
Key Competencies
- Operational focus – you enjoy making complex trips run smoothly.
- Administrative rigour – documents, systems and finances are always accurate.
- Client-focused and professional in organiser communications.
- Calm and organised when managing multiple moving parts.
- Proactive and solutions oriented.
Private Groups Operations & Account Coordinator in Basildon employer: Travel Editions Ltd
Contact Detail:
Travel Editions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Groups Operations & Account Coordinator in Basildon
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work with private groups. Attend events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their private groups programme and think of ways you can contribute. Show them you’re not just another candidate; you’re genuinely interested in making their tours unforgettable!
✨Tip Number 3
Practice your communication skills! As a Private Groups Operations & Account Coordinator, you’ll need to liaise with various stakeholders. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make your dream job happen together!
We think you need these skills to ace Private Groups Operations & Account Coordinator in Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Private Groups Operations & Account Coordinator role. Highlight your relevant experience in tour operations and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Organisational Skills: Since this role is all about managing multiple components, give us examples of how you've successfully juggled various tasks in previous jobs. Whether it’s coordinating travel arrangements or handling client communications, we love to see your organisational prowess in action!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that makes it easy for us to see why you’re the perfect fit!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Travel Editions!
How to prepare for a job interview at Travel Editions Ltd
✨Know Your Itinerary Inside Out
Before the interview, make sure you understand the role's responsibilities, especially around creating tailored itineraries. Familiarise yourself with how to manage bookings and what makes a tour successful. This will show your potential employer that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Organisational Skills
Be prepared to discuss specific examples of how you've managed multiple deadlines or complex bookings in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to handle the operational focus required for the role.
✨Communicate Like a Pro
Since this role involves liaising with group organisers and suppliers, practice your communication skills. Think about how you would explain a complex itinerary or resolve an issue. Clear, confident communication can set you apart from other candidates.
✨Be Solutions-Oriented
Prepare to discuss how you've tackled challenges in previous roles. Whether it’s managing last-minute changes or dealing with difficult clients, showing that you can remain calm and proactive under pressure will resonate well with the interviewers.
