NDC Airfares Consultant

Use your GDS skills and NDC know-how to elevate travel experiences – one smooth trip at a time!

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.

We\’re looking for an NDC Airfares Consultant to support our Travel Counsellors and support colleagues by leveraging a strong understanding of Global Distribution Systems (GDS) and actively utilising New Distribution Capability (NDC) functionalities within Travelport and multiple connectivity platforms.

About the RoleAbout the RoleAs an NDC Airfares Consultant with Travel Counsellors, you\’ll efficiently and accurately book flights, ancillary services, and other travel components while ensuring exceptional customer service. You\’ll also troubleshoot issues and provide both pre-travel and post-travel support.

This position plays a pivotal role in contributing to the company\’s successful adoption and implementation of NDC.

Key Responsibilities

Facilitate Aviation Booking using Travelport and multiple direct and in-direct booking channels:
Proficiently utilise the Travelport GDS to search, book, price, and ticket flights for various airlines with an adhered focus on NDC content, adhering to airline rules and fare regulations.
Effectively manage booking changes, cancellations, reissues, and refunds within the Travelport system and multiple direct and indirect booking channels.
NDC Proficiency in Travelport:
Demonstrate a strong understanding of New Distribution Capability (NDC) and its benefits for both the company and clients.
Customer Service:
Provide professional and efficient customer service via phone, email, and potentially other communication channels to include chat functionality.
Ancillary Services and Value-Added Services:
Proactively identify and offer relevant ancillary services (e.g. seat selection, baggage upgrades, and travel insurance) to enhance the client\’s travel experience.
Continuous Learning and Development:
Stay up-to-date with changes and advancements within the aviation industry, particularly regarding NDC developments in Travelport.
Benefits· Competitive salary + annual bonus

· Flexible hybrid working

· Career development opportunities

· 25 days holiday (increasing to 28 after 5 years)

· Enhanced Maternity/Paternity pay

· 1 day paid charity day

· Company events and incentives

· 3x salary death in service benefit

· Pension scheme

· Private Medical Insurance or Healthcare Cash Plan

· Free breakfast and beverages

Requirements

Required Skills and Experience

NDC knowledge and experience
Ticketing and fare construction experience
Customer service excellence
Problem-solving skillsBring your experience to our award-winning team and elevate your career with us; apply for this NDC Airfares Consultant role today