Travel Counsellors is seeking an IT Service Desk Analyst to provide high-quality 1st and 2nd line IT support across the organisation globally. You will own incidents from logging to resolution, adhering to ITIL practices, and escalate where needed, while contributing to automation and self-service initiatives.
The role requires hands-on technical capability with Windows, 365, Entra ID, Intune, VPN and security controls, plus a customer-focused mindset.
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Global IT Service Desk Analyst (Hybrid) in Manchester employer: Travel Counsellors
At Travel Counsellors, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of our employees. With competitive salaries, flexible hybrid working options, and ample career development opportunities, we empower our team to thrive while enjoying unique benefits like enhanced maternity/paternity pay and company events. Join us in our vibrant Head Office, where your contributions will be valued, and you can grow alongside a dedicated team committed to creating memorable travel experiences.
