At a Glance
- Tasks: Lead the evolution of TC Co-Pilot and myTC, shaping digital experiences for travel professionals.
- Company: Travel Counsellors, a top-rated workplace in travel with a supportive culture.
- Benefits: Competitive salary, flexible working, career development, and generous holiday allowance.
- Other info: Join a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real impact in travel tech while working with innovative AI solutions.
- Qualifications: Experience in leading digital products and strong communication skills.
The predicted salary is between 56700 - 69300 £ per year.
About Us
At Travel Counsellors, our customers, communities and colleagues are at the heart of what we do.
For more than 30 years, we’ve supported independent travel professionals to build successful businesses and create personal connections with their customers.
Today, more than 2,200 Travel Counsellors around the world are supported by a team of over 400 colleagues in our Support Offices.
We’re continuing to grow and invest in technology that helps our people deliver exceptional service.
Travel Counsellors was named Best Place to Work in Travel in 2022 and featured in the Sunday Times Best Places to Work in 2023, 2024 and 2025.
We’re looking for a Digital Product Manager to lead the evolution of TC Co-Pilot and my TC.
About The Role
This is a senior product role with responsibility for the vision, strategy, roadmap, performance and ongoing development of TC Co-Pilot and my TC.
You’ll lead these products as connected parts of the wider Travel Counsellors platform, making sure that AI and digital experiences strengthen the relationship between Travel Counsellors and their customers.
You’ll bring together customer insight, business priorities, data and technology to focus the products on meaningful problems and outcomes.
You’ll work with teams across engineering, data, design and the business to shape priorities and deliver a connected, accessible and personal experience.
- What You’ll Do
- Develop and champion a connected product vision and strategy for TC Co-Pilot and my TC, aligned with business, customer and technology priorities.
- Turn the vision into clear objectives, measurable outcomes, product roadmaps and investment choices.
- Keep the products focused on meaningful needs rather than a collection of disconnected features.
- Define and monitor measures such as adoption, engagement, customer value, Travel Counsellor productivity, business growth and experience quality.
- Communicate product direction, progress, outcomes, constraints and trade-offs clearly to senior stakeholders and colleagues across the business.
- Stay informed about developments in AI, travel technology, customer experience and digital products, and identify opportunities to create value for Travel Counsellors.
- Work with Engineering, Data, Architecture, Security and Design to make informed product decisions about APIs, integrations, cloud platforms and data dependencies.
- Embed privacy, security, transparency, human oversight and appropriate safeguards into AI-enabled products.
- What You’ll Bring
You’ll have substantial experience leading digital products in a technology-led or digitally enabled organisation.
You’ll be able to show how you’ve developed product vision, strategy, roadmaps and measurable outcomes for complex, customer-facing products.
You’ll have experience delivering products with multidisciplinary teams, including Engineering, Data, Design and business colleagues.
You’ll understand generative AI and agentic product experiences, including their practical opportunities, risks and limitations.
Experience with mobile apps, web platforms or customer engagement products is strongly preferred.
Experience in travel, ecommerce, marketplaces or another relationship-led sector would be useful.
You’ll communicate clearly, build strong stakeholder relationships and explain complex product and technology choices to senior audiences.
You’ll bring commercial judgement, analytical skills and experience making evidence-led trade-offs.
A relevant degree or product management qualification is welcome, but equivalent experience is valued.
- Our Benefits
- Competitive salary and annual bonus
- Flexible hybrid working
- Career development opportunities
- 25 days’ holiday, increasing to 28 after five years
- Enhanced maternity and paternity pay
- One paid charity day
- Company events and incentives
- Death in service benefit of three times your salary
- Pension scheme
- Private Medical Insurance or Healthcare Cash Plan
- Free breakfast and beverages
- Inclusive Recruitment at Travel Counsellors
We’re committed to building an inclusive workplace and welcome applicants with different backgrounds, experiences and perspectives.
We do not discriminate on the basis of race, gender, disability or any other protected characteristic.
If you need an adjustment during the recruitment process, please let us know.
We’ll work with you to make the process accessible.
If this role interests you but you don’t meet every requirement, we’d still encourage you to apply.
For more information about this role or other opportunities at Travel Counsellors, contact our Talent Acquisition team at talentacquisition@travelcounsellors. com.
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Digital Product Manager in Manchester employer: Travel Counsellors
At Travel Counsellors, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of our employees. With competitive salaries, flexible hybrid working options, and ample career development opportunities, we empower our team to thrive while enjoying unique benefits like enhanced maternity/paternity pay and company events. Join us in our vibrant Head Office, where your contributions will be valued, and you can grow alongside a dedicated team committed to creating memorable travel experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Product Manager in Manchester
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Travel Counsellors!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Travel Counsellors would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Travel Counsellors through your school's career services!
We think you need these skills to ace Digital Product Manager in Manchester
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Digital Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Digital Product Manager position at Travel Counsellors. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Travel Counsellors
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
