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For Companies At a Glance
- Tasks: Lead the transformation of our digital platforms for an exceptional user experience.
- Company: Join Travel Counsellors, a leader in travel innovation and customer satisfaction.
- Benefits: Enjoy flexible hybrid working, competitive salary, and 25 days holiday plus perks.
- Why this job: Be at the forefront of digital strategy, making a real impact on user engagement.
- Qualifications: Proven experience in UX, SEO, CRO, and analytics is essential.
- Other info: Collaborate with diverse teams and enjoy company events and incentives.
The predicted salary is between 43200 - 72000 £ per year.
Join Travel Counsellors as our Head of Customer Experience and lead the charge in transforming our websites and apps into high-performing, user-centric platforms. This hands-on role is pivotal in driving engagement, conversions, and commercial impact through best-in-class digital experiences.
About the Role
As Head of Customer Experience, you'll shape and execute strategies across UX, SEO, CRO, analytics, personalisation, and international site optimisation - balancing innovation with data-driven decision-making. Working closely with the Product, Tech, and Marketing teams, you’ll ensure every digital touchpoint aligns with our commercial goals and delivers for users across all markets.
What You’ll Do
- Own and optimise website/app performance, structure, and journeys
- Drive UX and CRO improvements through A/B testing and insight
- Lead SEO strategy, analytics, and attribution modelling
- Build digital capability across teams and integrate new Martech
- Personalise content and enhance global/local experiences
- Collaborate with internal teams and agencies to deliver impact
Benefits
- Competitive salary + annual bonus
- Flexible hybrid working
- Career development opportunities
- 25 days holiday (increasing to 28 after 5 years)
- Enhanced Maternity/Paternity pay
- 1 day paid charity day
- Company events and incentives
- 3x salary death in service benefit
- Pension scheme
- Private Medical Insurance or Healthcare Cash Plan
- Free breakfast and beverages
Requirements
- Proven digital experience in UX, CRO, SEO, analytics, & innovation
- Skilled in GA4, GTM, A/B testing, and attribution modelling
- Agile mindset and hands-on execution style
- Commercial acumen with a focus on results and user needs
- Strong stakeholder and cross-functional leadership
Apply for this Head of Customer Experience role today.
Head of Customer Experience employer: Travel Counsellors
Contact Detail:
Travel Counsellors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience
✨Tip Number 1
Familiarise yourself with the latest trends in UX and CRO. Being able to discuss recent innovations or case studies during your interview can demonstrate your passion and knowledge in the field, making you a standout candidate.
✨Tip Number 2
Network with professionals in the digital experience space. Attend industry events or webinars where you can connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to showcase your analytical skills by bringing examples of how you've used data to drive decisions in previous roles. Be ready to discuss specific metrics and outcomes that highlight your impact on customer experience.
✨Tip Number 4
Research Travel Counsellors thoroughly. Understand their current digital platforms and identify areas for improvement. This will not only help you tailor your approach but also show your genuine interest in the company during interviews.
We think you need these skills to ace Head of Customer Experience
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Head of Customer Experience position. Tailor your application to highlight your relevant experience in UX, SEO, and analytics.
Craft a Compelling CV: Your CV should clearly showcase your digital experience, particularly in areas like CRO and A/B testing. Use quantifiable achievements to demonstrate your impact in previous roles, making it easy for the hiring team to see your value.
Write a Tailored Cover Letter: In your cover letter, express your passion for enhancing customer experiences and how your skills align with the company's goals. Mention specific strategies you would implement to drive engagement and conversions.
Highlight Collaboration Skills: Since the role involves working closely with various teams, emphasise your ability to collaborate effectively. Provide examples of past projects where you successfully led cross-functional teams to achieve common objectives.
How to prepare for a job interview at Travel Counsellors
✨Showcase Your Digital Expertise
Make sure to highlight your proven experience in UX, CRO, SEO, and analytics during the interview. Be prepared to discuss specific projects where you've driven engagement and conversions, as this role is all about transforming digital experiences.
✨Demonstrate Your Data-Driven Approach
Since the role requires balancing innovation with data-driven decision-making, come equipped with examples of how you've used data to inform your strategies. Discuss any A/B testing or attribution modelling you've conducted and the results achieved.
✨Emphasise Collaboration Skills
This position involves working closely with various teams, so be ready to talk about your experience in cross-functional collaboration. Share instances where you've successfully partnered with Product, Tech, or Marketing teams to achieve common goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-world challenges. Think of scenarios where you had to optimise a digital touchpoint or improve user experience, and be ready to explain your thought process and outcomes.
