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- Tasks: Guide and support Travel Counsellors to achieve their business goals and improve customer satisfaction.
- Company: Travel Counsellors empowers independent travel agents, creating unique experiences for customers worldwide.
- Benefits: Enjoy a competitive salary, flexible working, 25 days holiday, and enhanced parental pay.
- Why this job: Join a top-rated workplace with a focus on personal connections and community impact.
- Qualifications: Coaching experience, excellent communication skills, and problem-solving abilities are essential.
- Other info: We're committed to diversity and inclusion, welcoming applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Are your coaching and mentoring skills a cut above the rest? Do you take pride in guiding people to achieve outstanding results? Join us as a Corporate Relationship Manager and play a key role in ensuring the growth, profitability, and success of our team of Travel Counsellors. The Corporate Relationship Manager serves as a strategic partner to Travel Counsellors, providing ongoing support, guidance, and resources to help them achieve their business goals.
You will focus on optimising operational performance, improving customer satisfaction, and increasing profitability through proactive problem-solving, training, and continuous business development.
Principal Accountabilities- Travel Counsellor Satisfaction & Retention: Maintain high TC satisfaction levels and minimise turnover.
- Financial Performance: Ensure Travel Counsellors meet or exceed sales and profitability goals, collaborate with TCs to identify new and exciting business opportunities using the TC platform, be the conduit between Head Office and other departments, and support the roll-out of high-performance initiatives and sales training.
- Operational Efficiency: Drive improvements in operational processes that result in higher efficiency and client satisfaction.
- Compliance & Brand Standards: Ensure Travel Counsellors consistently meet or exceed brand standards and operational guidelines.
- Training Effectiveness: Measure the impact of training programs on Travel Counsellor performance and cascade communications and business updates to TCs, ensuring alignment and clarity.
- Adoption: Adopt all the available technology and tools, including Phenix, MyTC app, and MyTC client suite, and leverage the brand assets to position their business in the market.
- Competitive salary + annual bonus
- Flexible hybrid working
- Career development opportunities
- 25 days holiday (increasing to 28 after 5 years)
- Enhanced Maternity/Paternity pay
- 1 day paid charity day
- Company events and incentives
- 3x salary death in service benefit
- Pension scheme
- Private Medical Insurance or Healthcare Cash Plan
- Free breakfast and beverages
- Coaching and/or mentoring experience
- Excellent communication skills with the ability to build long term relationships
- Experience presenting data insights
- Problem-solving and critical-thinking skills
- Excellent organisational skills
- GDS knowledge preferential
If you have what it takes to guide our Travel Counsellors to excellence, apply for this Corporate Relationship Manager role today!
At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we have empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023 & 2024), we are expanding rapidly and looking for exceptional individuals to join our Head Office team.
Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.
Corporate Relationship Manager employer: Travel Counsellors
Contact Detail:
Travel Counsellors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Relationship Manager
✨Tip Number 1
Familiarise yourself with the Travel Counsellors' platform and tools like Phenix and MyTC. Understanding how these systems work will not only help you in the role but also show your commitment to leveraging technology for operational efficiency.
✨Tip Number 2
Network with current or former Travel Counsellors to gain insights into their experiences. This can provide you with valuable information on what it takes to succeed in the role and demonstrate your proactive approach during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully coached or mentored others in the past. Highlighting your ability to drive performance and satisfaction will resonate well with the hiring team.
✨Tip Number 4
Stay updated on industry trends and challenges within the travel sector. Being knowledgeable about current issues will allow you to engage in meaningful conversations during interviews and showcase your expertise.
We think you need these skills to ace Corporate Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your coaching and mentoring experience, as well as your ability to build long-term relationships. Use specific examples that demonstrate your skills in problem-solving and operational efficiency.
Craft a Compelling Cover Letter: In your cover letter, express your passion for guiding others to success. Mention how your previous experiences align with the role's requirements, particularly in improving customer satisfaction and financial performance.
Showcase Relevant Skills: Emphasise your excellent communication skills and organisational abilities. Provide examples of how you've presented data insights or driven improvements in operational processes in past roles.
Research Travel Counsellors: Familiarise yourself with Travel Counsellors' values and mission. Understanding their commitment to diversity and inclusion will help you align your application with their company culture.
How to prepare for a job interview at Travel Counsellors
✨Showcase Your Coaching Skills
As a Corporate Relationship Manager, your ability to coach and mentor is crucial. Prepare examples of how you've successfully guided individuals or teams to achieve their goals, highlighting specific outcomes.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss instances where you've identified problems and implemented effective solutions. This role requires proactive problem-solving, so showcasing your critical-thinking skills will impress the interviewers.
✨Familiarise Yourself with Technology
Since the role involves adopting various tools like Phenix and MyTC, make sure you understand these technologies. If possible, mention any similar tools you've used in the past and how they benefited your previous roles.
✨Prepare for Data Presentation
You may need to present data insights during the interview. Brush up on how to effectively communicate data findings and their implications, as this will demonstrate your analytical skills and ability to drive performance.
