Corporate Relationship Manager

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Join to apply for the Corporate Relationship Manager role at Travel Counsellors

Are your coaching and mentoring skills a cut above the rest?

Do you take pride in guiding people to achieve outstanding results?

Join us as a Corporate Relationship Manager and play a key role in ensuring the growth, profitability, and success of our team of Travel Counsellors.

The Corporate Relationship Manager serves as a strategic partner to Travel Counsellors, providing ongoing support, guidance, and resources to help them achieve their business goals.

You\’ll focus on optimising operational performance, improving customer satisfaction, and increasing profitability through proactive problem-solving, training, and continuous business development.

Principal Accountabilities

Travel Counsellor Satisfaction & Retention: Maintain high TC satisfaction levels and minimise turnover.

Financial Performance: Ensure Travel Counsellors meet or exceed sales and profitability goals, collaborate with TCs to identify new and exciting business opportunities using the TC platform, be the conduit between Head Office and other departments, and support the roll-out of high-performance initiatives and sales training.

Operational Efficiency: Drive improvements in operational processes that result in higher efficiency and client satisfaction.

Compliance & Brand Standards: Ensure Travel Counsellors consistently meet or exceed brand standards and operational guidelines.

Training Effectiveness: Measure the impact of training programs on Travel Counsellor performance and cascade communications and business updates to TCs, ensuring alignment and clarity.

Adoption: Adopt all the available technology and tools, including Phenix, MyTC app, and MyTC client suite, and leverage the brand assets to position their business in the market.

Company Benefits

• Competitive salary + annual bonus
• Flexible hybrid working
• Career development opportunities
• 25 days holiday (increasing to 28 after 5 years)
• Enhanced Maternity/Paternity pay
• 1 day paid charity day
• Company events and incentives
• 3x salary death in service benefit
• Pension scheme
• Private Medical Insurance or Healthcare Cash Plan
• Free breakfast and beverages

Essential Skills

• Coaching and/or mentoring experience
• Excellent communication skills with the ability to build long term relationships
• Experience presenting data insights
• Problem-solving and critical-thinking skills
• Excellent organisational skills
• GDS knowledge preferential

If you\’ve got what it takes to guide our Travel Counsellors to excellence, apply for this Corporate Relationship Manager role today!

About Us

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we\’ve empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023 & 2024), we\’re expanding rapidly and looking for exceptional individuals to join our Head Office team.

Creating an Inclusive Environment

Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.

For more information about this role – and others – at Travel Counsellors, please do not hesitate to contact the Talent Acquisition team at

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Travel Arrangements

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