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For Companies At a Glance
- Tasks: Manage high-volume accounts payable queries and support finance operations.
- Company: Join Travel Counsellors, a top-rated workplace in the travel industry for over 30 years.
- Benefits: Enjoy flexible hybrid working, 25 days holiday, and private medical insurance.
- Why this job: Be part of a supportive team that values personal connections and customer experiences.
- Qualifications: Strong communication skills and proficiency in Microsoft Excel required.
- Other info: Two fixed-term vacancies available; inclusive recruitment practices.
The predicted salary is between 28000 - 42000 £ per year.
Join to apply for the Accounts Payable Analyst role at Travel Counsellors. Helping to source dedicated professionals for the Best Place to Work in Travel!
About Us
At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we’ve empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023 & 2024), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.
About the role
We are looking for an experienced and highly organized Accounts Payable Analyst to join our Finance team. The ideal candidate will have a strong background in managing high-volume accounts payable queries, with hands-on experience triaging multiple shared inboxes using Freshdesk. This role is essential in ensuring a smooth customer experience and supporting finance operations in a fast-paced, customer-focused environment.
Key Responsibilities
- Handle a high volume of inbound accounts payable queries from global travel counsellors, travel suppliers, and internal stakeholders.
- Resolve issues related to invoices, payments, credit notes, and reconciliations in a timely and professional manner.
- Conduct root cause analysis for recurring issues and work with stakeholders to implement corrective actions.
- Maintain consistent communication standards aligned with company and industry expectations.
- Monitor and triage multiple Freshdesk inboxes and ticket queues used for accounts payable support.
- Categorise, prioritise, and assign tickets according to urgency, complexity, and SLA targets.
- Collaborate with other teams (e.g. Triage, Duty Office, Open Destinations, Accounts Receivable) to resolve cross-functional issues.
- Maintain ticketing system hygiene by updating statuses, merging duplicates, and ensuring full audit trails.
- Assist in the processing of urgent payments, ensuring time-sensitive supplier settlements are prioritised and accurately executed.
- Support weekly payment cycles, ensuring timely settlement with key travel suppliers.
- Review, verify and update supplier bank details.
- Maintain supplier master data in accordance with compliance and internal controls.
Skills & Qualifications
- Strong communication skills (both written and verbal) with the ability to respond clearly and effectively to diverse stakeholders.
- Proficiency in Microsoft Excel and Outlook.
- Ability to manage multiple priorities and remain organized under pressure.
- A problem-solving mindset with a strong focus on accuracy, efficiency, and service delivery.
Competitive salary + annual bonus scheme. Flexible hybrid working. 25 days holiday (increasing to 28 after 5 years). Enhanced Maternity/Paternity pay. 1 day paid charity day. Company events and incentives. 3x salary death in service benefit. Private Medical Insurance or Healthcare Cash Plan.
Inclusive Recruitment at Travel Counsellors
Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.
For more information about this role – and others – at Travel Counsellors, please do not hesitate to contact the Talent Acquisition team at talentacquisition@travelcounsellors.com.
Accounts Payable Analyst employer: Travel Counsellors
Contact Detail:
Travel Counsellors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accounts Payable Analyst
✨Tip Number 1
Familiarise yourself with Freshdesk, as it's a key tool for this role. Consider exploring online tutorials or resources to understand how to effectively manage and triage multiple inboxes, which will be crucial for handling high-volume queries.
✨Tip Number 2
Brush up on your communication skills, especially in a finance context. Practising clear and concise responses can help you stand out, as the role requires effective interaction with diverse stakeholders.
✨Tip Number 3
Gain a solid understanding of accounts payable processes, including invoice management and supplier reconciliations. This knowledge will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 4
Network with current or former employees of Travel Counsellors if possible. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
We think you need these skills to ace Accounts Payable Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Accounts Payable Analyst position. Understand the key responsibilities and required skills, such as managing high-volume queries and using Freshdesk.
Tailor Your CV: Customise your CV to highlight relevant experience in accounts payable and any specific software you’ve used, like Freshdesk. Emphasise your problem-solving skills and ability to manage multiple priorities, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel industry and your commitment to providing excellent customer service. Mention how your background aligns with the company’s values and the specific requirements of the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Travel Counsellors
✨Know Your Numbers
As an Accounts Payable Analyst, you'll be dealing with a lot of financial data. Brush up on your Excel skills and be prepared to discuss how you've used spreadsheets to manage accounts payable processes in the past.
✨Demonstrate Problem-Solving Skills
Be ready to share examples of how you've resolved complex issues related to invoices or payments. Highlight your ability to conduct root cause analysis and implement corrective actions effectively.
✨Familiarise Yourself with Freshdesk
Since this role involves triaging multiple inboxes using Freshdesk, it would be beneficial to understand how ticketing systems work. If you have experience with similar tools, mention it during the interview.
✨Showcase Your Communication Skills
Strong communication is key in this role. Prepare to discuss how you've effectively communicated with diverse stakeholders in previous positions, ensuring clarity and professionalism in all interactions.
