At a Glance
- Tasks: Support global travel agents with operational assistance and manage travel disruptions.
- Company: Join a top-rated travel company known for its supportive culture and innovative approach.
- Benefits: Enjoy competitive salary, flexible working, and generous holiday allowance.
- Other info: Inclusive workplace with excellent career growth and development opportunities.
- Why this job: Be part of a dynamic team making a real difference in travel experiences.
- Qualifications: GCSE Maths and English, GDS experience, and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
About Us
At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023, 2024 & 2025), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.
About The Role
Our Duty Office team here at Travel Counsellors is responsible for providing operational 24/7 support, 365 days a year, to our Global Travel Counsellors by monitoring Worldwide events, FCO advice and alerts from other Trade Partners. Working 12 hour shifts on a four day-on, four day-off basis (with rotating shift patterns of 7am-7pm and 7pm-7am), as a Duty Office Executive, you will also be responsible for running reports to identify any bookings affected, communicating updates to our Travel Counsellors, and offering support to Travel Counsellors for any in-resort issues or emergencies.
Principal Accountabilities
- Monitor global events and assess potential impacts on customer travel and business operations.
- Provide calm, solutions‑focused support during emergencies or travel disruptions.
- Manage complex itinerary amendments, including voluntary and involuntary flight changes, ticketing, and associated ground arrangements.
- Communicate operational updates and booking changes to Travel Counsellors and support them – and their customers – with any in‑resort issues.
- Liaise proactively with suppliers and contracts to obtain information, resolve issues, and secure rates or availability through the Phenix system.
- Produce and process quotes for amendments or cancellations across flights, packages, and individual ground components.
Required Experience
- GCSE Maths and English (or international equivalent)
- Confident and professional manners
- Team player and approachable
- Numerical skills
- Excellent verbal and written communication skills
- GDS experience required (Galileo preferred)
Our Benefits
- Competitive salary + annual bonus
- Flexible hybrid working
- Career development opportunities
- 25 days holiday (increasing to 28 after 5 years)
- Enhanced Maternity/Paternity pay
- 1 day paid charity day
- Company events and incentives
- 3x salary death in service benefit
- Pension scheme
- Private Medical Insurance or Healthcare Cash Plan
- Free breakfast and beverages
Inclusive Recruitment at Travel Counsellors
Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process and will make every effort to accommodate reasonable adjustments where required. We believe diverse perspectives strengthen our team and encourage all to apply.
For more information about this role – and others – at Travel Counsellors, please contact the Talent Acquisition team at talentacquisition@travelcounsellors.com
Out Of Hours Travel Consultant in Manchester employer: Travel Counsellors Australia
At Travel Counsellors, we pride ourselves on being a supportive and inclusive employer, where our team members are empowered to thrive in their roles. With a strong focus on employee growth, we offer competitive salaries, flexible hybrid working options, and generous holiday allowances, alongside a vibrant work culture that celebrates diversity and community engagement. Join us in our Head Office, where you will be part of a dedicated team that is recognised as one of the Best Places to Work in Travel, and contribute to creating unforgettable travel experiences for our customers worldwide.
Contact Detail:
Travel Counsellors Australia Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Out Of Hours Travel Consultant in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Travel Counsellors on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to travel consultancy. Think about how you'd handle emergencies or complex itinerary changes, as these are key in the role. We want to see your problem-solving skills shine!
✨Tip Number 3
Show your passion for travel! Share your own travel experiences during interviews. This not only makes you relatable but also demonstrates your enthusiasm for the industry, which is super important to us at Travel Counsellors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our amazing team.
We think you need these skills to ace Out Of Hours Travel Consultant in Manchester
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about the role and how you can contribute to creating unique travel experiences.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Out Of Hours Travel Consultant position. Highlight relevant skills and experiences that match the job description, especially your GDS experience and communication skills.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We want to see your personality, but also your ability to communicate effectively, just like you would with our Travel Counsellors.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team at Travel Counsellors!
How to prepare for a job interview at Travel Counsellors Australia
✨Know Your Stuff
Before the interview, make sure you’re familiar with Travel Counsellors and their mission. Understand their values and how they empower independent travel agents. This will help you connect your experience to their goals during the conversation.
✨Showcase Your Problem-Solving Skills
As a Duty Office Executive, you'll need to handle emergencies and disruptions. Prepare examples from your past experiences where you successfully managed a crisis or resolved a complex issue. This will demonstrate your ability to stay calm under pressure.
✨Brush Up on GDS Knowledge
Since GDS experience is required, especially with Galileo, make sure you’re comfortable discussing your proficiency with these systems. If you have specific examples of how you've used GDS in previous roles, be ready to share them.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, how they handle operational challenges, or what success looks like for someone in this position. It shows you’re engaged and thinking ahead!
