At a Glance
- Tasks: Manage high-volume accounts payable queries and support finance operations using Freshdesk.
- Company: Join Travel Counsellors, a top-rated workplace in the travel industry.
- Benefits: Enjoy flexible working, career development, and 25 days holiday plus more.
- Other info: 12-month fixed-term contract with excellent growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in customer experience.
- Qualifications: GCSE Maths and English, strong communication skills, and IT literacy required.
The predicted salary is between 30000 - 40000 £ per year.
About Travel Counsellors
At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023, 2024 & 2025), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.
About The Role
We are looking for an experienced and highly organized Accounts Payable Analyst to join our Finance team. The ideal candidate will have a strong background in managing high-volume accounts payable queries, with hands-on experience triaging multiple shared inboxes using Freshdesk. This role is essential in ensuring a smooth customer experience and supporting finance operations in a fast-paced, customer-focused environment.
PLEASE NOTE: This is a 12-month fixed-term contract position.
Principal Accountabilities
- Query Management
- Team player and approachable
- Handle a high volume of inbound accounts payable queries from global travel counsellors, travel suppliers, and internal stakeholders
- Resolve issues related to invoices, payments, credit notes, and reconciliations in a timely and professional manner
- Conduct root cause analysis for recurring issues and work with stakeholders to implement corrective actions
- Maintain consistent communication standards aligned with company and industry expectations
Inbox & Ticket Triage (Freshdesk)
- Monitor and triage multiple Freshdesk inboxes and ticket queues used for accounts payable support
- Categorise, prioritise, and assign tickets according to urgency, complexity, and SLA targets
- Collaborate with other teams (e.g. Triage, Duty Office, Open Destinations, Accounts Receivable) to resolve cross-functional issues
- Maintain ticketing system hygiene by updating statuses, merging duplicates, and ensuring full audit trails
Accounts Payable Operations Support
- Assist in the processing of urgent payments, ensuring time-sensitive supplier settlements are prioritised and accurately executed
- Support weekly payment cycles, ensuring timely settlement with key travel suppliers
- Review, verify and update supplier bank details
- Maintain supplier master data in accordance with compliance and internal controls
Required Experience
- GCSE Maths and English
- IT literate, able to use Microsoft Office, Excel etc.
- Confident and professional manner
- Team player and approachable
- Strong communication skills (both written and verbal) with the ability to respond clearly and effectively to diverse stakeholders.
- A problem-solving mindset with a strong focus on accuracy, efficiency, and service delivery.
- Ability to manage multiple priorities and remain organized under pressure
Our Benefits
- Competitive salary
- Flexible hybrid working
- Career development opportunities
- 25 days holiday (increasing to 28 after 5 years)
- Enhanced Maternity/Paternity pay
- 1 day paid charity day
- Company events and incentives
- 3x salary death in service benefit
- Pension scheme
- Private Medical Insurance or Healthcare Cash Plan
- Free breakfast and beverages
Inclusive Recruitment at Travel Counsellors
Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process and will make every effort to accommodate reasonable adjustments where required. We believe diverse perspectives strengthen our team and encourage all to apply.
For more information about this role – and others – at Travel Counsellors, please do not hesitate to contact the Talent Acquisition team at talentacquisition@travelcounsellors.com
AP Freshdesk Support Analyst in Manchester employer: Travel Counsellors Australia
At Travel Counsellors, we pride ourselves on being a supportive and inclusive employer, where our colleagues are valued and empowered to thrive. With a strong focus on career development, flexible hybrid working, and a vibrant work culture, we ensure that our team members enjoy a rewarding experience while contributing to our mission of creating unique travel experiences. Join us in our Head Office, where you will be part of a dynamic team recognised as one of the Best Places to Work in Travel, and enjoy benefits such as enhanced maternity/paternity pay, generous holiday allowances, and opportunities for personal growth.
Contact Details:
Travel Counsellors Australia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land AP Freshdesk Support Analyst in Manchester
✨Tip Number 1
Get to know the company! Research Travel Counsellors and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to accounts payable and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! Be ready to discuss your experience with Freshdesk and how you've handled high-volume queries in the past. Use specific examples to demonstrate your problem-solving abilities and teamwork.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Travel Counsellors family.
We think you need these skills to ace AP Freshdesk Support Analyst in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the AP Freshdesk Support Analyst role. Highlight your experience with accounts payable and any relevant skills in managing high-volume queries, especially using Freshdesk. We want to see how you fit into our team!
Showcase Your Communication Skills:Since this role involves a lot of interaction with various stakeholders, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would handle inquiries and resolve issues professionally.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! In your application, share examples of how you've tackled challenges in previous roles, particularly in accounts payable or customer support. This will show us your problem-solving mindset and ability to maintain accuracy under pressure.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy and ensures your details go directly to our Talent Acquisition team. Don’t miss out on the opportunity to join our amazing team at Travel Counsellors!
How to prepare for a job interview at Travel Counsellors Australia
✨Know Your Freshdesk Inside Out
Make sure you’re familiar with how Freshdesk works, especially in terms of triaging tickets and managing inboxes. Brush up on the features that help categorise and prioritise queries, as this will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex accounts payable issues in the past. Be ready to discuss your approach to root cause analysis and how you’ve implemented corrective actions. This will demonstrate your analytical mindset and commitment to service delivery.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing your experience with diverse stakeholders. Since strong communication is key for this role, consider doing mock interviews with a friend to refine your responses and ensure you come across as approachable and professional.
✨Demonstrate Your Team Spirit
Travel Counsellors values teamwork, so be prepared to share instances where you collaborated effectively with others. Highlight your ability to manage multiple priorities while remaining organised under pressure, as this will resonate well with their fast-paced environment.
