At a Glance
- Tasks: Be the friendly face of Travel Chapter, helping guests with bookings and inquiries.
- Company: Join a top-rated holiday home company with a family ethos.
- Benefits: Enjoy 25 days holiday, birthday leave, and £500 towards your dream holiday.
- Other info: Join fun social clubs and exciting events, including our legendary Christmas parties.
- Why this job: Make a real difference in guest experiences while working in a supportive team.
- Qualifications: Great communication skills and a knack for customer service are essential.
The predicted salary is between 28800 - 43200 £ per year.
Location: Rock
Employment Type: Permanent
Hours of Work: Full-time
Working Pattern: 5 days per week, Tuesday - Sunday
Shifts: 9:00am to 5:00pm
Your next chapter
Create memorable holiday experiences, one conversation at a time
Who We Are
We are Travel Chapter, the holiday home people, and we’re on a mission to showcase great places to stay across the UK.
From cosy cottages to coastal retreats, we connect guests with memorable stays while supporting property owners and local communities.
We’ve grown from a small South West agency into one of the UK’s market leaders, while keeping our family feel and people-first approach. As a certified B Corp, we are committed to balancing profit with purpose and doing what’s right for our people and places.
We value curiosity, care and collaboration. We empower our teams to explore ideas, be themselves and keep learning. Things don’t always go perfectly, but we take responsibility, learn from experience and always aim to do the right thing.
At Travel Chapter, we’re proud to be an inclusive organisation. If you require any reasonable adjustments for your interview, please let us know and our People Team will be in touch.
What You’ll Be Doing
- Supporting customers via phone and email
- Helping guests plan and enjoy their stay
- Providing reassurance, information and effective resolutions
- Sharing knowledge in a calm, friendly and professional way
- Working closely with teams across the business
- Recording information accurately and following internal processes
What you’ll bring
- A warm, friendly and approachable communication style
- Confidence communicating both verbally and in writing
- Patience, resilience and a positive attitude
- A natural problem-solving mindset
- Ability to stay calm under pressure
- Previous customer service experience is helpful but not essential, as full training is provided
What you’ll get
- Comprehensive training and ongoing support
- A friendly and collaborative team environment
- Clear career development and progression opportunities
- 25 days holiday plus bank holidays, increasing with service
- Paid volunteering days
- Holiday discounts across our brands
- Wellbeing support and a range of employee benefits
Ready to start your next chapter?
If you’re excited about delivering brilliant customer experiences and want to be part of a team that genuinely cares about people, places and doing the right thing, we’d love to hear from you.
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Customer Service Advisor in Wadebridge employer: Travel Chapter
Travel Chapter is an exceptional employer that values proactive individuals who thrive in a dynamic environment. With a strong focus on employee growth and development, we offer opportunities for continuous learning and career advancement while fostering a collaborative work culture. Our remote role allows for flexibility, complemented by regular travel to beautiful Bath & Somerset, making it an ideal setting for those passionate about the holiday home industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Wadebridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Travel Chapter. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be confident and professional on the phone and in person. Try role-playing common customer scenarios with a friend to sharpen your responses and ensure you come across as friendly and approachable.
✨Tip Number 3
Show off your sales flair! Think about examples from your past experiences where you've gone above and beyond for customers. Highlighting your ability to empathise and respond effectively will demonstrate that you have the right mindset for delivering outstanding service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Travel Chapter team. We can’t wait to see your application!
We think you need these skills to ace Customer Service Advisor in Wadebridge
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re all about creating a welcoming atmosphere!
Tailor Your Application:Make sure to tailor your application to the Customer Service Advisor role. Highlight your communication skills and any relevant experience you have in customer service or sales. We love seeing how your background aligns with what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Travel Chapter
✨Know the Company Inside Out
Before your interview, take some time to research Travel Chapter. Understand their mission, values, and what makes them stand out in the holiday home industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've handled customer queries or complaints in the past, highlighting your professional telephone manner and ability to coordinate with multiple stakeholders.
✨Demonstrate Your Sales and Service Mindset
Think about times when you've gone above and beyond for a customer. Be ready to share these stories during your interview. Emphasise your natural flair for sales and how you can empathise with customers to deliver an outstanding experience, which is crucial for this role.
✨Be Organised and Detail-Oriented
Since the role involves managing bookings and maintaining accurate information, showcase your strong administrative skills. Bring along examples of how you've used tools like Microsoft Excel or booking systems in previous roles. This will demonstrate your attention to detail and organisational abilities.
