At a Glance
- Tasks: Be the friendly face of our holiday cottage business, managing customer interactions and admin tasks.
- Company: Join a vibrant team in a bustling Southwold high street location.
- Benefits: Fixed term contract with Monday to Friday hours and training support.
- Other info: Enjoy a supportive team environment with opportunities to grow your knowledge.
- Why this job: Perfect for those who love customer service and want to learn about the holiday industry.
- Qualifications: Confident, organised, and eager to engage with customers; experience is a plus but not essential.
The predicted salary is between 24000 - 30000 € per year.
Contract: Fixed term contract, 6 months
Working Pattern: Monday to Friday, 9.00am to 5.30pm
Location: Southwold High Street
About The Role
This is a front‑facing, office‑based role at the heart of our Southwold high street presence. You’ll be the first point of contact for customers, homeowners and partners, managing walk‑ins, phone calls and day‑to‑day admin that keeps our holiday cottage business running smoothly. You’ll start your day in the office, welcoming customers, answering questions and helping guests book their next stay. From supporting established homeowners to assisting new owners letting their property for the first time, you’ll quickly build knowledge across the business and become a go‑to person in the office. It’s a varied role with plenty of face‑to‑face interaction, ideal for someone who enjoys being busy, visible and involved.
What You’ll Be Doing
- Manning the office and being the friendly first face customers see and speak with
- Dealing with walk‑ins throughout the day and helping customers book holiday cottages
- Answering phone calls and making outbound calls where needed
- Supporting new owner lettings and established homeowners
- Liaising with housekeepers and supporting day‑to‑day operational queries
- Using systems and admin tools to support Homeowner Account Manager admin
- Building strong knowledge of our properties, services and local area
- Keeping the front of house organised, welcoming and professional at all times
What we’re looking for
- Confident and approachable in a customer‑facing role
- Comfortable dealing with walk‑in customers and phone enquiries
- Organised, reliable and happy to support with a wide range of admin tasks
- Curious and keen to learn about holiday cottages, owners and operations
- Happy working full‑time in an office environment
- Experience in customer service, hospitality, tourism or office administration is useful but not essential
What you’ll get
- A fixed term role for 6 months
- Monday to Friday working hours, 9.00am to 5.30pm
- Office‑based role on Southwold High Street
- Exposure to all areas of a holiday cottage business
- Training and support to build confidence and knowledge
- A friendly, close‑knit team environment
Front of House Administrator in Suffolk employer: Travel Chapter
Join our vibrant team as a Front of House Administrator in the heart of Southwold High Street, where you'll be the welcoming face for customers and homeowners alike. We pride ourselves on fostering a friendly and supportive work culture, offering training and growth opportunities that empower you to excel in the holiday cottage business. With a fixed-term contract and a Monday to Friday schedule, this role provides a perfect balance of professional development and community engagement in a picturesque location.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Administrator in Suffolk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the holiday cottage business and its local area. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about being the friendly face for customers, think of scenarios where you might need to handle inquiries or complaints. Role-playing with a friend can really help you feel prepared.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-facing role. Make sure you look professional and approachable when you walk into that interview. It sets the tone for how you'll interact with customers.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out. Plus, you’ll get all the latest updates on the role!
We think you need these skills to ace Front of House Administrator in Suffolk
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any customer service or admin roles you've had, and how they’ve prepared you for this front-facing position with us.
Show Your Curiosity:We love candidates who are eager to learn! In your application, share why you’re interested in holiday cottages and what excites you about working in this industry. It’ll help us see your passion!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity on Southwold High Street.
How to prepare for a job interview at Travel Chapter
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front of House Administrator role. Familiarise yourself with the day-to-day tasks, such as managing walk-ins and phone calls, and think about how your skills align with these responsibilities.
✨Show Off Your People Skills
Since this role is all about customer interaction, be prepared to demonstrate your approachability and confidence. Think of examples from your past experiences where you've successfully dealt with customers or resolved issues, and be ready to share them.
✨Get to Know the Company
Research the holiday cottage business and its local area. Knowing about their properties and services will not only impress your interviewers but also help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Admin Questions
As the role involves a variety of admin tasks, be ready to discuss your organisational skills and any relevant experience. Think about how you manage your time and keep things organised, and be prepared to give specific examples of tools or systems you've used in the past.
