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- Tasks: Coordinate housekeeping and maintenance to ensure properties are guest-ready and manage guest queries.
- Company: Join Travel Chapter, a certified B Corp and one of the Sunday Times Best Places to Work 2024.
- Benefits: Enjoy 25 days holiday, birthday leave, holiday contribution, and paid volunteering day.
- Why this job: Be at the heart of guest experiences and make a real impact in property management.
- Qualifications: Strong organisational skills, customer service experience, and a proactive problem-solving mindset.
- Other info: Flexible hours, dynamic environment, and opportunities for personal growth.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Employment Type: Permanent, Part Time (0.8 FTE, approximately 30 hours)
Hours of Work: Flexible across Monday to Saturday between 09:00 to 17:00. Core days are Monday and Friday plus every other Saturday. Participation in an on‑call rota (paid) is required.
Location: Bakewell office based, with local travel
On-call arrangements: Currently 17:00 to 21:00 Monday to Saturday and 09:00 to 21:00 on Sundays, paid on a rota basis
Bank Holidays: Worked on a rota basis, with time off in lieu for any worked
Your next chapter
Our Property Management function plays a crucial role in shaping the guest experience. From clean and welcoming homes to smooth maintenance and reliable support, our work makes stays feel effortless and keeps homeowners confident in our care. As a Senior Property Manager, you will be right at the centre of the operation. This is a varied and fast‑paced role where you will coordinate housekeeping and maintenance activity, assist guests before and during their stay and support the wider team in managing day‑to‑day priorities. You will also liaise with suppliers and, when required, step up to support leadership coverage. This role is perfect for someone who enjoys juggling multiple tasks, solving problems under pressure and working with a wide range of people to make things happen.
What You’ll Be Doing
- Coordinating housekeeping and maintenance services to ensure properties are guest‑ready
- Managing schedules and priorities across office and field‑based teams
- Handling guest and homeowner queries before, during and after stays
- Managing feedback and complaints calmly and professionally
- Liaising with suppliers and contractors to maintain uninterrupted service
- Carrying out proactive property inspections and offering constructive feedback
- Maintaining accurate records and keeping systems up to date
- Supporting occasional office cover as the face of our brand
- Participating in the on‑call rota to support guests out of hours (paid)
- Stepping up to support leadership during absence or peak periods
You’ll have
- Strong organisational skills and the ability to manage competing priorities
- A proactive, problem‑solving mindset and the confidence to take ownership
- Previous customer service experience, ideally in a fast‑paced or operational environment
- Excellent communication skills with the ability to set and manage expectations
- Confidence working with suppliers, contractors or field‑based teams
- A friendly, resilient and calm approach to service delivery and complaints
- A willingness to roll up your sleeves and get involved in a wide variety of tasks
- Experience in property, hospitality, travel or housing (advantageous but not essential)
- A full UK driving licence (essential due to occasional travel requirements)
What’s in it for you?
- 25 days’ paid holiday plus bank holidays (pro rata for part‑time hours)
- An additional day off for your birthday or a loved one’s birthday
- ÂŁ500 contribution towards a holiday of your choice each year
- A paid volunteering day for a charity close to your heart
- Friends and family holiday discount scheme
- Life assurance for peace of mind
- Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions and more
- Exciting social events, including our much‑loved Christmas parties
Who are we?
We’re Travel Chapter, the holiday home people, and we’re on a mission to showcase great places to stay across the UK. From cosy cottages to coastal escapes, we connect guests with memorable stays while supporting homeowners and local communities. We’re proud to have been named one of the Sunday Times Best Places to Work 2024, and we’re a certified B Corp, committed to balancing profit with purpose. Our people‑first culture means everyone is welcome and support is always close by. Diversity and inclusion are central to our success. If you need any adjustments to the application or selection process, please let us know and we’ll be happy to help.
Senior Property Manager employer: Travel Chapter
Contact Detail:
Travel Chapter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the hunt for a Senior Property Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow companies you're interested in on LinkedIn and engage with their posts. This not only shows your interest but also helps you stay updated on any job openings or company news that could give you an edge.
✨Tip Number 3
Prepare for interviews by practising common questions related to property management. Think about how you would handle guest complaints or coordinate maintenance tasks. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Property Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in property management and customer service. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Organisational Skills: As a Senior Property Manager, you'll be juggling multiple tasks. Use your application to demonstrate your strong organisational skills. Share examples of how you've managed competing priorities in previous roles – we love a good story!
Be Personable and Professional: We’re all about creating a welcoming environment, so let your personality shine through in your written application. While professionalism is key, a friendly tone can help us get a sense of who you are and how you might fit into our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Travel Chapter
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Senior Property Manager role. Familiarise yourself with the key responsibilities like coordinating housekeeping and maintenance services, managing guest queries, and liaising with suppliers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since this role involves juggling multiple tasks and solving problems under pressure, prepare examples from your past experiences where you've successfully managed competing priorities or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Communicate Effectively
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've handled feedback and complaints in a calm and professional manner. This will highlight your ability to manage expectations and maintain strong relationships with guests and homeowners.
✨Demonstrate Your Team Spirit
As a Senior Property Manager, you'll be working closely with various teams. Share examples of how you've collaborated with others in previous roles, especially in fast-paced environments. Emphasise your friendly and resilient approach to service delivery, as well as your willingness to support leadership during peak periods.
