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- Tasks: Help customers plan their dream holidays and provide outstanding support.
- Company: Join Travel Chapter, a leading holiday home company with a family ethos.
- Benefits: 25 days' holiday, birthday off, £500 holiday bonus, and volunteer day.
- Why this job: Be part of a passionate team that values curiosity and collaboration.
- Qualifications: Excellent communication skills and a passion for customer service.
- Other info: Enjoy social clubs, great events, and a supportive work culture.
The predicted salary is between 30000 - 42000 £ per year.
Do you have a passion for travel and want to help our customers plan their perfect holiday? If so, then keep reading! As a Customer Service Advisor, you will be the friendly, knowledgeable point of contact for our guests and property owners. You will handle inquiries and provide solutions via phone, email, and in-person interactions, ensuring an outstanding customer experience at every touchpoint. Using your excellent listening and communication skills, you will help customers with their holiday queries and support them throughout their trip, whether that\’s by helping them find their next adventure, resolving issues with their booking, or just offering advice. You will be based in our Keswick office while being an integral part of the wider Travel Chapter team.
We\’re Travel Chapter – the holiday home people – and we\’re on a mission to showcase great places to stay in the UK. While we\’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we\’ve never lost sight of our strong family ethos, and we keep the same values at the heart of everything we do. Along the way, we\’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day. The people behind our company are at the heart of everything we do, and it\’s a place where everyone is welcome; a place that\’s friendly and fair; a place that encourages people to be bold, explore new ideas, and push the boundaries of what they do every single day. We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.
- Social clubs – whether you\’re into pets, fitness, events, or sustainability, there\’s something for everyone.
- Great social events – we are well known for our Christmas parties!
- 25 days\’ paid holidays plus bank holidays (pro rata)
- A day off for your or a loved one\’s birthday
- £500 paid towards a holiday of your choice
- A paid day to volunteer with a charity of your choice
- Friends and family discount scheme
- Life assurance for your peace of mind
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Select which cookies you accept Customer Service Advisor - Keswick Customer Service Advisor - K[...] employer: Travel Chapter
Contact Detail:
Travel Chapter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Select which cookies you accept Customer Service Advisor - Keswick Customer Service Advisor - K[...]
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Travel Chapter. Understand their values and culture, and think about how your passion for travel aligns with their mission. This will help you connect better during the conversation.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be friendly and approachable. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! We love seeing applications that come directly from our site. It shows you're genuinely interested in being part of the Travel Chapter team. Plus, it makes it easier for us to find your application!
We think you need these skills to ace Select which cookies you accept Customer Service Advisor - Keswick Customer Service Advisor - K[...]
Some tips for your application 🫡
Show Your Passion: Let your love for travel shine through in your application! We want to see how excited you are about helping customers plan their perfect holiday. Share any personal experiences or stories that highlight your enthusiasm.
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant skills, like communication and problem-solving, and relate them to the job description. We appreciate when candidates take the time to connect their experience with what we’re looking for.
Be Personable: Remember, we’re all about creating a friendly and welcoming atmosphere. Use a conversational tone in your written application to reflect our company culture. Show us your personality and how you’d fit into our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Travel Chapter
✨Know Your Stuff
Before the interview, make sure you research Travel Chapter and their values. Understand their mission to provide outstanding customer experiences and how they support their guests. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Prepare examples of how you've effectively handled customer inquiries or resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your skills.
✨Be Ready to Adapt
The travel industry can be unpredictable, so be prepared to discuss how you handle challenges. Think of a time when something went wrong and how you turned it around. Emphasise your ability to stay calm under pressure and your commitment to finding solutions.
✨Embrace the Culture
Travel Chapter values a caring and collaborative culture. During the interview, express your enthusiasm for teamwork and community involvement. Mention any relevant experiences, like volunteering or participating in social clubs, to demonstrate that you align with their ethos.
