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- Tasks: Build strong relationships with homeowners and optimise property performance through data insights.
- Company: Join Travel Chapter, a leading holiday home agency with a people-first ethos.
- Benefits: Competitive salary, 25 days holiday, birthday off, and £500 towards your holiday.
- Why this job: Make a real impact in the holiday home industry while enjoying a flexible work environment.
- Qualifications: Customer-focused mindset, strong analytical skills, and confidence in using digital tools.
- Other info: Be part of a progressive team recognised as a Best Place to Work.
The predicted salary is between 28800 - 43200 £ per year.
Location: South and East Devon (remote with regular travel)
Employment Type: Permanent
Hours of Work: Monday to Friday, 09:00 to 17:30
Travel Chapter is the holiday home people. We connect guests to incredible properties across the UK and help homeowners share the places they love most. From pricing and marketing to guest experience and operational support, our goal is to unlock the full potential of every property in our portfolio. We are now looking for a Homeowner Account Manager to join our regional team in South and East Devon. This role blends customer relationships, data insight and commercial thinking to drive performance across a growing portfolio.
What You Will Be Doing
As a Homeowner Account Manager, you will act as the main point of contact for homeowners in your portfolio, helping them make informed decisions that improve performance and guest appeal. You will manage a mix of remote and in-person interactions, including regular property visits throughout the year. You will be responsible for:
- Building strong homeowner relationships and being a trusted advisor
- Reviewing pricing, occupancy and marketing performance to identify opportunities
- Making data-driven recommendations to maximise commercial performance
- Ensuring property descriptions, photography and listings are optimised
- Communicating insights clearly and instilling confidence in decision-making
- Using systems and tools to monitor trends and track KPIs
- Supporting retention and helping to grow the regional portfolio
- Collaborating with internal teams across operations, commercial and marketing
This role includes additional earning potential linked to performance targets. A full UK driving licence is required due to the need for regular property visits.
What We Are Looking For
We know the perfect candidate does not always exist. If most of the below sounds like you, we would love to hear from you. Ideally, you will bring:
- A customer-focused mindset and confidence in building relationships
- Strong analytical skills with the ability to interpret and present data
- A commercial approach to pricing, marketing and revenue
- Confidence using systems and digital tools (Salesforce beneficial but not essential)
- Strong written and verbal communication skills
- The ability to prioritise, manage time and work autonomously
- A positive and adaptable nature in a fast-moving, seasonal environment
What Is In It For You
At Travel Chapter, we believe in supporting our people and helping them thrive. Alongside joining a progressive and growing business, you will receive a wide range of benefits including:
- Competitive salary with additional earning potential
- 25 days holiday plus bank holidays
- A special day off for your birthday or a loved one’s
- £500 towards a holiday of your choice
- A paid volunteering day each year
- Friends and family discount scheme
- Life assurance
- Social clubs and community groups
- Regular social events including our famous Christmas parties
Who We Are
We are Travel Chapter, the holiday home people. From a small South West agency to an industry leader, we have remained true to our family ethos and people-first approach. Recognised as a Sunday Times Best Place to Work 2024 and a certified B Corp, we are committed to doing business the right way for our people, our communities and our planet. We value diversity and welcome applications from all backgrounds. If you need adjustments during the application or selection process, please let us know.
Homeowner Account Manager in Seaton employer: Travel Chapter
Contact Detail:
Travel Chapter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeowner Account Manager in Seaton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with homeowners. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your analytical skills! When you get the chance to chat with potential employers, be ready to discuss how you've used data to drive performance in past roles. It’s all about making those numbers work for you!
✨Tip Number 3
Be proactive! If you see a property that could use some love, don’t hesitate to suggest improvements during your interviews. This shows you're already thinking like a Homeowner Account Manager.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Travel Chapter.
We think you need these skills to ace Homeowner Account Manager in Seaton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Homeowner Account Manager role. Highlight your customer-focused mindset and any relevant experience with data analysis or relationship building. We love seeing how you connect your skills to what we do!
Be Clear and Concise: Keep your writing clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Travel Chapter!
How to prepare for a job interview at Travel Chapter
✨Know Your Numbers
As a Homeowner Account Manager, you'll need to be comfortable with data. Brush up on key metrics related to pricing, occupancy, and marketing performance. Be ready to discuss how you would use data to make informed recommendations that could improve a homeowner's property performance.
✨Build Rapport
This role is all about relationships, so practice your communication skills. Think of examples where you've successfully built trust with clients or colleagues. Show them you can be a reliable advisor who homeowners can turn to for guidance.
✨Showcase Your Adaptability
The environment is fast-moving and seasonal, so be prepared to discuss how you've adapted to change in previous roles. Share specific instances where you had to pivot your approach or manage multiple priorities effectively.
✨Familiarise Yourself with the Company
Do your homework on Travel Chapter! Understand their ethos, values, and what makes them a great place to work. Being able to articulate why you want to join their team will show your genuine interest and alignment with their mission.
