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- Tasks: Lead a dynamic team in property management, ensuring high standards in housekeeping and maintenance.
- Company: Join Travel Chapter, a B Corp dedicated to great service and community care.
- Benefits: Competitive salary, supportive team culture, and opportunities for personal growth.
- Why this job: Make a visible difference every day while shaping guest experiences and operational improvements.
- Qualifications: Experience in managing teams and delivering excellent customer service is essential.
- Other info: Be part of a growing team with a strong roadmap for improvement and positive culture.
The predicted salary is between 36000 - 60000 £ per year.
We are now looking for a Property Service Manager to lead and coordinate a busy operational team responsible for housekeeping, maintenance and guest readiness across a local property portfolio. This role blends people management, service delivery and operational coordination, ensuring standards are consistently high and the team is set up for success every day.
Responsibilities
- Leadership and People Management
- Line managing a mixed team of office and field-based staff
- Planning rotas, schedules and holiday to ensure year-round coverage
- Coaching and developing team members with regular feedback and performance reviews
- Supporting recruitment, onboarding and training
- Managing supplier relationships to support uninterrupted service
- Deputising for senior managers when required
- Promoting a positive team culture built on communication and customer care
- Operational Service Delivery
- Coordinating day-to-day housekeeping and maintenance activity
- Ensuring properties are prepared to agreed standards for guest arrivals
- Tracking performance and KPIs and acting on areas for improvement
- Identifying efficiency and cost improvements across workflows and processes
- Ensuring systems, data, invoicing and admin are accurate and up to date
- Conducting periodic property inspections and feeding back recommendations
- Resolving customer queries and supporting complaint resolution
- Maintaining compliance, health and safety and regulatory standards
- Housekeeping and Maintenance Coordination
- Building strong relationships with suppliers and in-house operatives
- Ensuring capacity meets seasonal demand and growth plans
- Scheduling agreed services and arranging cover when needed
- Supporting stock management for consumables and maintenance items
- Visiting properties to spot check service quality and standards
- Responding to feedback around cleaning or maintenance and resolving issues
This is a role where you can make a visible difference every day. You will be joining a growing and well-supported function with an established team, clear service standards and a strong roadmap for improvement. You will have the opportunity to shape how we deliver for guests and homeowners, contribute to operational improvements and build on the positive culture already in place. If you care about great service, enjoy leading people and take pride in operational delivery, we would love to hear from you.
Qualifications
- Proven experience managing people in a service or operational setting
- Confidence coordinating multiple moving parts at pace
- Experience delivering excellent customer service and handling complaints
- Strong organisational and communication skills
- A collaborative, problem-solving mindset
- A focus on performance, efficiency and continuous improvement
Desirable
- Experience in property services, hospitality, facilities or housekeeping
- Experience coordinating field-based teams
- Experience arranging cleaning or maintenance services
Travel Chapter is the holiday home people. We connect guests to incredible properties across the UK and help homeowners share the places they love most. As a B Corp, we care about doing things the right way for our people, our communities and our planet. That commitment sits at the heart of how we operate, how we serve our customers and how we work together as a team. Our Property Services teams play a crucial role in shaping the guest experience. From clean and welcoming homes to smooth maintenance and reliable service, they make stays feel effortless and keep homeowners confident in our care.
Select which cookies you accept Property Services Manager Property Services Manager in Seahouses employer: Travel Chapter
Contact Detail:
Travel Chapter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Select which cookies you accept Property Services Manager Property Services Manager in Seahouses
✨Tip Number 1
Network like a pro! Reach out to people in the property management and hospitality sectors. Attend local events or join online groups where you can connect with industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills in interviews! Prepare examples of how you've led teams, improved service delivery, or resolved customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make a lasting impression.
✨Tip Number 3
Research the company culture! Before your interview, check out Travel Chapter's values and mission. Tailor your responses to show how your experience aligns with their commitment to great service and operational excellence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to the positive culture we’re building.
We think you need these skills to ace Select which cookies you accept Property Services Manager Property Services Manager in Seahouses
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Property Services Manager role. Highlight your leadership experience, customer service skills, and any relevant operational management roles you've held.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about property services and how you can contribute to our team. Share specific examples of how you've successfully managed teams or improved service delivery in the past.
Showcase Your Problem-Solving Skills: In your application, mention instances where you've tackled challenges in a fast-paced environment. We love candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Travel Chapter
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of property management. Brush up on your knowledge about housekeeping, maintenance, and guest readiness. Familiarise yourself with the company’s values and how they align with your own, especially their commitment to service and community.
✨Showcase Your Leadership Skills
Since this role involves managing a mixed team, be ready to discuss your leadership style. Prepare examples of how you've successfully coached and developed team members in the past. Highlight any experience you have in planning schedules or managing supplier relationships, as these are key aspects of the job.
✨Demonstrate Problem-Solving Abilities
The interviewers will want to see how you handle challenges. Think of specific instances where you resolved customer complaints or improved operational efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you can contribute to continuous improvement.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Inquire about the team culture, how success is measured in the role, or what the biggest challenges are currently facing the Property Services team. It’s a great way to demonstrate your enthusiasm and engagement.
