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For Companies At a Glance
- Tasks: Lead a dynamic team to ensure top-notch property services and guest readiness.
- Company: Join Travel Chapter, a B Corp dedicated to people, communities, and the planet.
- Benefits: Enjoy a permanent, full-time role with a supportive team and growth opportunities.
- Why this job: Make a real impact in hospitality while shaping exceptional guest experiences.
- Qualifications: Experience in managing teams and delivering excellent customer service is essential.
- Other info: Be part of a positive culture focused on continuous improvement and operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
Employment Type and Hours
- Employment Type: Permanent, Full Time
- Hours: Monday to Saturday, 9:00 to 17:00
- Location: Office based
- Team Size: Approximately 8
About Travel Chapter
Travel Chapter is the holiday home people. We connect guests to incredible properties across the UK and help homeowners share the places they love most. As a B Corp, we care about doing things the right way for our people, our communities and our planet. That commitment sits at the heart of how we operate, how we serve our customers and how we work together as a team.
About the Property Service Manager Role
The Property Service Manager leads and coordinates a busy operational team responsible for housekeeping, maintenance and guest readiness across a local property portfolio. This role blends people management, service delivery and operational coordination, ensuring standards are consistently high and the team is set up for success every day.
What You Will Be Doing
Leadership and People Management
- Line managing a mixed team of office and field-based staff
- Planning rotas, schedules and holiday to ensure year‑round coverage
- Coaching and developing team members with regular feedback and performance reviews
- Supporting recruitment, onboarding and training
- Managing supplier relationships to support uninterrupted service
- Deputising for senior managers when required
- Promoting a positive team culture built on communication and customer care
Operational Service Delivery
- Coordinating day‑to‑day housekeeping and maintenance activity
- Ensuring properties are prepared to agreed standards for guest arrivals
- Tracking performance and KPIs and acting on areas for improvement
- Identifying efficiency and cost improvements across workflows and processes
- Ensuring systems, data, invoicing and admin are accurate and up to date
- Conducting periodic property inspections and feeding back recommendations
- Resolving customer queries and supporting complaint resolution
- Maintaining compliance, health and safety and regulatory standards
Housekeeping and Maintenance Coordination
- Building strong relationships with suppliers and in‑house operatives
- Ensuring capacity meets seasonal demand and growth plans
- Scheduling agreed services and arranging cover when needed
- Supporting stock management for consumables and maintenance items
- Visiting properties to spot check service quality and standards
- Responding to feedback around cleaning or maintenance and resolving issues
Essential Skills and Experience
- Proven experience managing people in a service or operational setting
- Confidence coordinating multiple moving parts at pace
- Experience delivering excellent customer service and handling complaints
- Strong organisational and communication skills
- A collaborative, problem‑solving mindset
- A focus on performance, efficiency and continuous improvement
Desirable Skills and Experience
- Experience in property services, hospitality, facilities or housekeeping
- Experience coordinating field‑based teams
- Experience arranging cleaning or maintenance services
Why Join Us
This is a role where you can make a visible difference every day. You will be joining a growing and well‑supported function with an established team, clear service standards and a strong roadmap for improvement. You will have the opportunity to shape how we deliver for guests and homeowners, contribute to operational improvements and build on the positive culture already in place. If you care about great service, enjoy leading people and take pride in operational delivery, we would love to hear from you.
Property Services Manager in Seahouses employer: Travel Chapter
Contact Detail:
Travel Chapter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Services Manager in Seahouses
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services or hospitality sectors. Attend industry events or join relevant online groups to meet people who can help you land that Property Services Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in managing teams and delivering excellent customer service. This will give you an edge during interviews and show that you're ready to lead.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions related to leadership and operational management. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to tailor your application to highlight your relevant experience in property services and team management. Let’s get you on board!
We think you need these skills to ace Property Services Manager in Seahouses
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your people management and operational coordination experience, as these are key for the Property Services Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about property services and how your background aligns with our values at Travel Chapter. Show us your personality and enthusiasm for the role!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead teams and improve service delivery. Numbers and examples can really make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Travel Chapter
✨Know the Company Inside Out
Before your interview, make sure you research Travel Chapter thoroughly. Understand their mission as a B Corp and how they connect guests with properties. This will show your genuine interest in the company and help you align your answers with their values.
✨Showcase Your Leadership Skills
As a Property Services Manager, you'll be leading a team. Prepare examples of how you've successfully managed people in the past. Think about times when you coached team members or resolved conflicts, and be ready to discuss these experiences during the interview.
✨Demonstrate Your Problem-Solving Mindset
This role requires a collaborative approach to problem-solving. Be prepared to share specific instances where you've identified inefficiencies or improved processes in previous roles. Highlight your ability to think on your feet and adapt to changing circumstances.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, operational challenges, or future growth plans. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
