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- Tasks: Coordinate housekeeping and maintenance to ensure guest-ready properties and manage guest queries.
- Company: Join Travel Chapter, a certified B Corp and one of the Sunday Times Best Places to Work 2024.
- Benefits: Enjoy 25 days' holiday, birthday leave, holiday contributions, and paid volunteering days.
- Why this job: Be at the heart of guest experiences and make a real impact in a dynamic environment.
- Qualifications: Strong organisational skills, customer service experience, and a proactive problem-solving mindset.
- Other info: Diversity and inclusion are central to our success; support is always close by.
The predicted salary is between 30000 - 42000 £ per year.
Our Property Management function plays a crucial role in shaping the guest experience. From clean and welcoming homes to smooth maintenance and reliable support, our work makes stays feel effortless and keeps homeowners confident in our care. As a Senior Property Manager, you will be right at the centre of the operation. This is a varied and fast‑paced role where you will coordinate housekeeping and maintenance activity, assist guests before and during their stay and support the wider team in managing day‑to‑day priorities. You will also liaise with suppliers and, when required, step up to support leadership coverage. This role is perfect for someone who enjoys juggling multiple tasks, solving problems under pressure and working with a wide range of people to make things happen.
What you'll be doing:
- Coordinating housekeeping and maintenance services to ensure properties are guest‑ready
- Managing schedules and priorities across office and field‑based teams
- Handling guest and homeowner queries before, during and after stays
- Managing feedback and complaints calmly and professionally
- Liaising with suppliers and contractors to maintain uninterrupted service
- Carrying out proactive property inspections and offering constructive feedback
- Maintaining accurate records and keeping systems up to date
- Supporting occasional office cover as the face of our brand
- Participating in the on‑call rota to support guests out of hours (paid)
- Stepping up to support leadership during absence or peak periods
We know the perfect candidate doesn't exist. If this sounds like your kind of role and you can do most of the below, we'd love to hear from you.
Qualifications:
- Strong organisational skills and the ability to manage competing priorities
- A proactive, problem‑solving mindset and the confidence to take ownership
- Previous customer service experience, ideally in a fast‑paced or operational environment
- Excellent communication skills with the ability to set and manage expectations
- Confidence working with suppliers, contractors or field‑based teams
- A friendly, resilient and calm approach to service delivery and complaints
- A willingness to roll up your sleeves and get involved in a wide variety of tasks
- Experience in property, hospitality, travel or housing (advantageous but not essential)
- A full UK driving licence (essential due to occasional travel requirements)
We're Travel Chapter, the holiday home people, and we're on a mission to showcase great places to stay across the UK. From cosy cottages to coastal escapes, we connect guests with memorable stays while supporting homeowners and local communities. We're proud to have been named one of the Sunday Times Best Places to Work 2024, and we're a certified B Corp, committed to balancing profit with purpose. Our people‑first culture means everyone is welcome and support is always close by. Diversity and inclusion are central to our success. If you need any adjustments to the application or selection process, please let us know and we'll be happy to help.
Benefits:
- 25 days' paid holiday plus bank holidays (pro rata for part‑time hours)
- An additional day off for your birthday or a loved one's birthday
- £500 contribution towards a holiday of your choice each year
- A paid volunteering day for a charity close to your heart
- Friends and family holiday discount scheme
- Life assurance for peace of mind
- Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions and more
- Exciting social events, including our much‑loved Christmas parties
Property Manager in Seahouses employer: Travel Chapter
Contact Detail:
Travel Chapter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager in Seahouses
✨Tip Number 1
Network like a pro! Reach out to people in the property management field, attend industry events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, volunteer for property management tasks or projects. This hands-on experience not only boosts your CV but also gives you great stories to share during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you’d handle guest complaints or coordinate maintenance issues. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Travel Chapter.
We think you need these skills to ace Property Manager in Seahouses
Some tips for your application 🫡
Show Your Organisational Skills: Make sure to highlight your strong organisational skills in your application. We want to see how you manage competing priorities and keep everything running smoothly, just like you would in the Property Manager role.
Demonstrate Your Problem-Solving Mindset: We love a proactive approach! Share examples of how you've tackled challenges in previous roles. This will show us that you can handle the fast-paced environment and keep things on track.
Communicate Clearly: Excellent communication is key in this role. Use your application to demonstrate how you set and manage expectations with guests and team members. A friendly tone goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Travel Chapter
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Property Manager role. Familiarise yourself with the key responsibilities like coordinating housekeeping and maintenance services, managing guest queries, and liaising with suppliers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires juggling multiple tasks, be prepared to discuss how you've successfully managed competing priorities in the past. Share specific examples from previous jobs where your organisational skills made a difference, especially in fast-paced environments.
✨Demonstrate Problem-Solving Abilities
The ability to solve problems under pressure is crucial for a Property Manager. Think of scenarios where you've had to think on your feet or resolve conflicts, particularly in customer service settings. Highlight your proactive mindset and how you take ownership of challenges.
✨Communicate Effectively
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've managed expectations with guests or team members in the past, and how you handle feedback and complaints calmly and professionally.