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For Companies At a Glance
- Tasks: Analyse data to improve guest experiences and create impactful Power BI dashboards.
- Company: Join a people-first, Certified B Corp focused on community and sustainability.
- Benefits: Enjoy a hybrid work model, competitive salary, and a supportive work culture.
- Why this job: Make a real difference in the travel industry using your data skills.
- Qualifications: 2+ years in data analysis with strong SQL and Power BI experience.
- Other info: Be part of a recognised best workplace with great growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Operations Analyst role at Travel Chapter
Location: Hybrid – occasional travel to our Bideford HQ
Contract: Permanent, full-time
At Travel Chapter, we’re passionate about making every holiday home experience truly memorable. Behind the scenes, our teams work together to make this happen and our Customer Services operation is right at the heart of it. We’re now looking for an Operations Analyst to shape smarter, data‑driven decisions that improve how we serve our guests and owners.
What You’ll Be Doing
- Analyse operational and customer data to highlight performance trends and process improvements.
- Build and maintain Power BI dashboards that support decision‑making and forecasting.
- Use SQL to combine and model data from multiple systems (Salesforce, internal tools, etc.).
- Partner with Operations and Product teams to deliver data‑led solutions that balance cost, service, and efficiency.
- Support resource planning and forecasting through data modelling and scenario analysis.
- Present clear, actionable insights to non‑technical audiences.
About You
- 2+ years’ experience in data analysis, BI, or operations analytics.
- Strong SQL skills and ability to work with large, complex datasets.
- Proven experience building Power BI dashboards from concept to delivery.
- Experience working with Salesforce or other CRM/CS platforms.
- Understanding of operational KPIs (SLAs, efficiency, customer satisfaction, capacity planning).
- Clear communication skills with the ability to explain complex insights simply.
- A proactive, curious mindset with great attention to detail.
Experience within travel, hospitality, or other fast‑paced customer service environments would be a real advantage.
Why Join Us
At Travel Chapter, we believe in doing the right thing for our people, our communities, and the planet. As a Certified B Corp, we balance profit with purpose, giving back to the places our guests love to visit. You’ll be joining a people‑first business recognised by the Sunday Times Best Places to Work 2024, where your growth and wellbeing matter as much as your results.
Join us and use data to make a real difference to our guests, owners, and teams every day.
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Operations Analyst employer: Travel Chapter
Contact Detail:
Travel Chapter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Travel Chapter on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your SQL and Power BI skills. Be ready to showcase how you've used data to drive decisions in past roles. We want to see your analytical prowess in action!
✨Tip Number 3
Don’t just talk about your skills; show us your passion for the travel industry! Share any relevant experiences or insights that demonstrate your understanding of operational KPIs and customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Travel Chapter.
We think you need these skills to ace Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Analyst role. Highlight your experience with data analysis, SQL, and Power BI, as these are key skills we’re looking for. Don’t just list your duties; show us how you’ve made an impact in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with our mission at Travel Chapter. Keep it concise but engaging – we want to feel your enthusiasm!
Showcase Your Data Skills: Since this role involves a lot of data work, make sure to showcase your experience with SQL and Power BI. If you have examples of dashboards or analyses you've created, mention them! We love seeing real-world applications of your skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Travel Chapter
✨Know Your Data Inside Out
Before the interview, dive deep into your past experiences with data analysis. Be ready to discuss specific projects where you used SQL and Power BI to drive decisions. Highlight how your insights led to tangible improvements in operations or customer satisfaction.
✨Showcase Your Communication Skills
Since you'll need to present complex data insights to non-technical audiences, practice explaining your previous analyses in simple terms. Use examples that demonstrate your ability to make data relatable and actionable for different stakeholders.
✨Familiarise Yourself with Travel Chapter
Research Travel Chapter’s mission and values, especially their commitment to making holiday experiences memorable. Think about how your skills can align with their goals and be prepared to discuss how you can contribute to their data-driven decision-making process.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare scenarios where you had to analyse data to solve a real-world issue. Think about how you balanced cost, service, and efficiency in your previous roles, and be ready to share those stories.
