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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and manage tickets.
- Company: Join Travel Chapter, a B Corp focused on people and community.
- Benefits: Competitive hourly rate, supportive team, and immediate impact.
- Why this job: Be part of a dynamic team and enhance your tech skills.
- Qualifications: 2 years of IT support experience and strong troubleshooting skills.
- Other info: Opportunity for career growth in a fast-paced environment.
The predicted salary is between 22 - 30 £ per hour.
Location: Norwich or Bideford (on-site)
Employment Type: Contract (2-3 Months)
Rate: £22 to £30 per hour
Hours: Full time
Your next chapter
At Travel Chapter, we’re proud to be a B Corp and a people‑first business. Behind every great experience for our guests, owners and colleagues is a reliable, responsive tech function and that’s where you come in. We’re looking for a Service Desk Analyst to join our IT team on a contract basis, supporting colleagues across the business with day‑to‑day technical and operational issues. This is a fast‑paced, hands‑on role where you’ll play a key part in keeping our systems running smoothly.
What You’ll Be Doing
- Providing 1st and 2nd line support to end users across the business, resolving issues efficiently and in line with SLAs
- Managing and prioritising tickets through Jira, ensuring clear updates and timely resolution
- Troubleshooting hardware, software and business system issues
- Supporting across Microsoft, Apple and Linux environments
- Escalating more complex issues to 2nd and 3rd line engineers where needed
- Carrying out hardware upgrades and repairs such as memory and hard drive replacements
- Supporting wider IT projects as required
- Travelling to other offices when needed to provide on‑site support
What you’ll bring
- At least 2 years’ experience providing 1st and 2nd line IT support
- Strong experience using Jira or similar ticketing systems to manage workloads
- Confident troubleshooting across hardware and software issues
- Good working knowledge of networking fundamentals such as TCP/IP
- Experience supporting Microsoft environments, with exposure to Apple and Linux a bonus
- Clear and confident communication skills, both written and verbal
- A proactive, team‑focused approach and the ability to work at pace
- A full UK driving licence
It’s a bonus if you have
- Experience with Microsoft 365 administration
- Exposure to Active Directory or AWS
- Experience with PowerShell
- Broader experience supporting Apple or Linux technologies
Why join us?
At Travel Chapter, we’re the holiday home people. We care about doing things the right way for our guests, owners, communities and each other. You’ll be joining a supportive team where you can make an immediate impact. Ready to start your next chapter? We’d love to hear from you.
Service Desk Analyst in Norwich employer: Travel Chapter
Contact Detail:
Travel Chapter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Desk Analyst roles and practice your responses. Make sure you can showcase your troubleshooting skills and experience with ticketing systems like Jira.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that suit your skills. Plus, it helps us keep track of your application and get back to you faster.
We think you need these skills to ace Service Desk Analyst in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. Use keywords from the job description, like 'Jira' and 'troubleshooting', to show we’re on the same page.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've resolved technical issues and supported teams. Let us see your personality and passion for IT!
Show Off Your Skills: Don’t just list your skills; demonstrate them! Mention your experience with Microsoft, Apple, and Linux environments, and how you’ve managed tickets effectively. We want to know what you can bring to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Travel Chapter
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around 1st and 2nd line support. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as your familiarity with Microsoft, Apple, and Linux environments.
✨Familiarise Yourself with Jira
Since managing tickets through Jira is a key part of the role, it’s essential to know how to navigate it effectively. Prepare to talk about how you've used similar ticketing systems in the past and be ready to demonstrate your understanding of prioritising and updating tickets.
✨Communicate Clearly
Strong communication skills are crucial for this role. Practice explaining technical concepts in simple terms, as you’ll need to support colleagues who may not be tech-savvy. Think about examples where you’ve successfully communicated solutions to non-technical users.
✨Show Your Proactive Side
Travel Chapter values a proactive approach, so come prepared with examples of how you've taken initiative in previous roles. Whether it’s suggesting improvements or taking on additional responsibilities, showcasing your team-focused mindset will set you apart.