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- Tasks: Drive meaningful organisational improvements and enhance customer experiences across the business.
- Company: Join Travel Chapter, a certified B Corp that values people, communities, and the planet.
- Benefits: Hybrid work, opportunities for growth, and a supportive culture focused on continuous improvement.
- Why this job: Make a real impact by solving problems and modernising processes in a dynamic environment.
- Qualifications: Experience in process improvements, strong analytical skills, and excellent communication abilities.
- Other info: Collaborative team atmosphere with opportunities for personal and professional development.
The predicted salary is between 28800 - 48000 £ per year.
Location: Hybrid
Contract: Permanent
Travel Chapter is the holiday home people. We connect guests to incredible places to stay across the UK and help homeowners share the places they love most. As a certified B Corp, we care about doing things the right way for our people, our communities and our planet.
We are now looking for a Business Change Manager to support our teams in identifying, shaping and delivering meaningful organisational improvements. This role plays a key part in driving efficiency, modernising processes and unlocking better commercial and customer outcomes across the business.
If you are someone who loves solving problems, improving how things work and bringing people along on the journey, this could be the role for you.
What Will I Be Doing
- Working across multiple functions to identify opportunities for operational improvement and deliver change from concept through to implementation.
- Defining, measuring, analysing and implementing process improvements across functions.
- Identifying opportunities for commercial efficiencies, operational effectiveness or improved customer experience.
- Analysing risks and summarising findings in a way that supports decision making.
- Building strong business cases that consider operational and technical implications.
- Managing change delivery from discovery to adoption, ensuring measurable success.
- Partnering with stakeholders at all levels to align expectations and maximise outcomes.
- Producing clear documentation, reporting and recommendations that drive visibility and action.
- Reviewing and influencing processes, costs and performance metrics.
- Identifying opportunities both proactively and in response to business needs.
- Supporting a culture of continuous improvement across Travel Chapter.
What Will I Bring
- Proven experience delivering process improvements and change projects in a complex organisation.
- Strong analytical mindset with the ability to translate insight into decisions and recommendations.
- Comfortable managing stakeholders at all levels and adapting communication style to suit different audiences.
- Strong organisational skills and attention to detail with a structured approach to documentation and reporting.
- Confident presenting operational and business risk in a balanced and commercially minded way.
- Clear written and verbal communication skills and able to create compelling narratives for change.
- Curious, persistent and commercially aware with a proactive approach to improvement.
- Team-oriented with a collaborative mindset and the ability to influence without authority.
- Lean Six Sigma certification (Green Belt or above) is an advantage but not essential. Experience working across operational and technical environments is helpful.
How We Work
This role works across the business and will require occasional travel to our UK offices to work directly with teams and stakeholders. We encourage curiosity, collaboration and learning, and we value people who want to make things better.
Why Travel Chapter
Joining Travel Chapter means joining a business that genuinely cares about its people, its customers and its impact. You will have the opportunity to shape how we work, improve the experience of our teams and customers, and help enable sustainable business growth.
Ready to start your next chapter? We would love to hear from you.
Business Change Manager in Norwich employer: Travel Chapter
Contact Detail:
Travel Chapter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Change Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Business Change Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want to see how you can fit into our team at Travel Chapter, so think about how your skills can drive efficiency and improve processes.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've identified opportunities for improvement in past roles. We love hearing about your journey and how you’ve made a difference.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re genuinely interested in the role and reinforces your enthusiasm for joining our team.
We think you need these skills to ace Business Change Manager in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Change Manager role. Highlight your experience in process improvements and change projects, as this is what we’re really looking for!
Showcase Your Analytical Skills: We want to see how you can translate insights into actionable recommendations. Include examples of how you've used data to drive decisions in your previous roles.
Communicate Clearly: Your written communication skills are key! Make sure your application is clear and compelling, showcasing your ability to create narratives for change that resonate with different audiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Travel Chapter.
How to prepare for a job interview at Travel Chapter
✨Know Your Stuff
Before the interview, dive deep into the company’s mission and values. Understand how Travel Chapter operates and what their goals are. This will help you tailor your answers to show how your experience aligns with their vision for organisational improvements.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of past projects where you successfully identified and implemented process improvements. Be ready to discuss the challenges you faced, how you overcame them, and the measurable outcomes that resulted from your efforts.
✨Engage with Stakeholders
Since the role involves managing stakeholders at all levels, think about how you can demonstrate your communication skills. Prepare to discuss how you've previously collaborated with different teams and how you adapted your style to suit various audiences.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific change management scenarios. Practice articulating your thought process clearly, focusing on how you would define success and measure outcomes in a way that aligns with Travel Chapter's goals.
