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- Tasks: Support customers with booking queries and create memorable holiday experiences.
- Company: Join Travel Chapter, a leading holiday home company with a people-first approach.
- Benefits: Enjoy 25 days holiday, paid volunteering, and a friendly team environment.
- Why this job: Make someone's day brighter while developing your customer service skills.
- Qualifications: Warm communication style and a positive attitude; experience is a plus but not required.
- Other info: Comprehensive training and clear career progression opportunities await you.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Service Advisor role at Travel Chapter.
Location: Bideford (office based)
Contract: Permanent
Hours: Full-time and part-time opportunities available
Work pattern: 5 days per week, Monday to Sunday
Shifts: 7.5 hours between 8am and 10pm
Create Memorable Holiday Experiences, One Conversation At a Time.
Do you enjoy helping people and get real satisfaction from making someone's day a little brighter? If you're passionate about delivering great service and enjoy working in a fast-paced, people-focused environment, we’d love to hear from you.
As a Customer Service Advisor, you’ll be the friendly voice on the phone and the reassuring message in someone’s inbox. You will support our guests and property owners across the UK, answering booking queries, sharing stay information, offering guidance and resolving any issues quickly and kindly. Your focus will be to create a smooth and positive experience for every customer.
Who We Are: We are Travel Chapter, the holiday home people, and we are on a mission to showcase great places to stay across the UK. From cosy cottages to coastal retreats, we connect guests with memorable stays while supporting property owners and local communities. We have grown from a small South West agency to one of the UK’s market leaders, while keeping our family-feel and people-first approach. As a certified B Corp, we are committed to balancing profit with purpose, and doing what is right for our people and places. We value curiosity, care and collaboration. We empower our teams to explore ideas, be themselves and keep learning. Things do not always go perfectly, but we take responsibility, learn from experience and always aim to do the right thing. Everyone is welcome here. If you need adjustments during the application or interview process, please let us know so we can support you.
What You Will Be Doing:
- Supporting customers by phone and email
- Helping guests plan and enjoy their stay
- Providing reassurance, information and resolutions
- Sharing knowledge and guidance in a calm and friendly way
- Working closely with teams across the business
- Recording information accurately and following internal processes
What You Will Bring:
- A warm and friendly communication style
- Confidence in speaking and writing clearly
- Patience, resilience and a positive attitude
- A natural problem-solving mindset
- An ability to work calmly under pressure
- Customer service experience is helpful, but not essential as full training is provided
What You Will Get:
- Comprehensive training and ongoing support
- A friendly and collaborative team environment
- Clear career development and progression opportunities
- 25 days holiday plus bank holidays, increasing with service
- Paid volunteering days
- Holiday discount across our brands
- Wellbeing support and a range of employee benefits
- A welcoming and supportive Bideford HQ setting
Ready to start your next chapter? If you’re excited about delivering brilliant customer experiences and want to join a team that truly cares, we would love to hear from you. Apply today and help us create exceptional holiday moments across the UK.
Customer Service Advisor in Northam employer: Travel Chapter
Contact Detail:
Travel Chapter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Northam
✨Tip Number 1
Get to know the company! Before your interview, dive into Travel Chapter's mission and values. Understanding what makes them tick will help you connect better during the conversation.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly voice on the phone, try role-playing with a friend. This will help you feel more confident and ready to tackle any customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a tough situation into a positive outcome. This will demonstrate your natural mindset for resolving issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Travel Chapter!
We think you need these skills to ace Customer Service Advisor in Northam
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and friendliness in your communication style.
Tailor Your Application: Make sure to tailor your application to the Customer Service Advisor role. Highlight any relevant experience or skills that match what we’re looking for, like problem-solving and a positive attitude.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate straightforward communication, so make sure your application is easy to read and understand. Avoid jargon and keep it simple!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Travel Chapter
✨Know the Company
Before your interview, take some time to research Travel Chapter. Understand their mission, values, and what makes them unique in the holiday home market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, practice speaking clearly and confidently. Use examples from your past experiences where you’ve successfully helped someone or resolved an issue, highlighting your warm and friendly communication style.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you handle challenges or difficult situations. Think of specific instances where you’ve had to think on your feet or come up with creative solutions. This will showcase your natural problem-solving mindset, which is essential for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re engaged and eager to learn more about how you can contribute to creating memorable holiday experiences.
