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For Companies At a Glance
- Tasks: Coordinate property services and ensure guest satisfaction with hands-on support.
- Company: Join a friendly team at Travel Chapter, known for its inclusive culture.
- Benefits: Enjoy 25 days holiday, birthday leave, and £500 towards your dream holiday.
- Why this job: Make a real difference in guests' experiences while developing your skills.
- Qualifications: Customer service experience and strong organisational skills are essential.
- Other info: Be part of exciting social events and diverse clubs that match your interests.
Join to apply for the Managed Service Property Coordinator role at Travel Chapter
Fixed Term Contract (6 months) | Part Time, 09:00 –17:00 4 days per week.
Location: Beer, Devon.
What You’ll Be Doing
- Coordinating cleaners, housekeepers, gardeners, and maintenance contractors.
- Providing accurate timescales for property preparation and readiness for guests.
- Heading out of the office to meet suppliers, homeowners, assist guests, or perform property spot checks.
- Conducting proactive property inspections and offering constructive feedback to homeowners and cleaners.
- Managing complaints or feedback regarding housekeeping standards and overseeing the issue until a satisfactory outcome is reached.
- Keeping accurate records and ensuring administrative systems are updated.
- Assisting guests before, during, and after their stay, dealing with any requests, queries, or problems.
- Supporting out-of-hours service on a rolling rota basis, assisting guests with emergency issues that arise during their stay.
You\’ll Have
- An enthusiastic, friendly, and welcoming team player with previous customer service experience.
- Strong organisational skills and the ability to run the administration of our property portfolio to a high standard.
- A resilient character capable of successfully dealing with challenges and achieving positive resolutions.
- Outstanding attention to detail, communication, and the ability to set expectations.
- A person who isn’t afraid to get hands‑on and take on tasks outside of their usual responsibilities.
- Experience in property letting, housing, estates agency, or the travel industry is advantageous.
- A full driving licence is essential.
What’s in it for you?
- 25 days’ paid holidays plus bank holidays.
- A special day off for your or a loved one’s birthday.
- £500 paid towards a holiday of your choice.
- A paid day to volunteer with a charity close to your heart.
- A friends and family discount scheme.
- Life assurance for your peace of mind.
- Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts, and more.
- Exciting social events, including our famous Christmas parties.
Diversity is key to our success and we work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.
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Managed Service Property Coordinator employer: Travel Chapter
Contact Detail:
Travel Chapter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Service Property Coordinator
✨Tip Number 1
Get to know the company! Research Travel Chapter and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Managed Service Property Coordinator role.
✨Tip Number 3
Prepare for the interview by practising common questions related to property management and customer service. Think of examples from your past experiences that showcase your organisational skills and attention to detail.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Managed Service Property Coordinator
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service and property management shine through. We want to see that you're excited about the role and ready to be a friendly face for our guests!
Be Organised: Make sure your application is well-structured and easy to read. Highlight your organisational skills by clearly outlining your relevant experience and how it relates to coordinating services and managing properties.
Attention to Detail Matters: We love candidates who pay attention to the little things! Double-check your application for any typos or errors, and ensure you provide specific examples of how you've successfully managed challenges in the past.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with us at Travel Chapter.
How to prepare for a job interview at Travel Chapter
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Managed Service Property Coordinator role. Familiarise yourself with the responsibilities like coordinating cleaners and conducting property inspections. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of guest interaction, be prepared to discuss your previous customer service experience. Think of specific examples where you successfully resolved complaints or provided exceptional service. This will demonstrate your ability to handle challenges and maintain high standards.
✨Highlight Your Organisational Skills
The job requires strong organisational skills, so come ready to talk about how you manage your time and tasks. You could mention any tools or systems you use to keep track of multiple properties or projects. This will show that you can handle the administrative side of the role effectively.
✨Be Ready for Hands-On Questions
Expect questions about your willingness to get hands-on with tasks outside your usual responsibilities. Prepare examples of times when you've gone above and beyond in previous roles. This will illustrate your proactive attitude and adaptability, which are key for this position.
