Managed Service Coordinator
Managed Service Coordinator

Managed Service Coordinator

Keswick Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Coordinate property services, manage schedules, and ensure top-notch guest experiences.
  • Company: Join Travel Chapter, a leading holiday home company with a family ethos and inclusive culture.
  • Benefits: Enjoy 25 days paid holiday, birthday leave, holiday funding, and volunteer days.
  • Why this job: Be part of a dynamic team that values collaboration, innovation, and customer satisfaction.
  • Qualifications: Strong IT skills, excellent communication, and a knack for problem-solving are essential.
  • Other info: Flexible work environment with exciting social events and a focus on personal development.

The predicted salary is between 30000 - 42000 £ per year.

Employment Type : Fixed Term – 6 months

Location : Keswick

Hours of Work : Full Time, 09:00 – 17:30 – 5 days a week between Monday and Saturday.

What you\’ll be doing

The Property Management Service is a key department that keeps everything running smoothly. Our Coordinators are a force of nature that overcome all obstacles in their path to ensure our guests and homeowners have the best experience with us as possible. The role is the perfect blend of field-based work and office work where no two days are ever the same.

The sorts of things you’ll be doing include:

  • Managing service coordination across a portfolio of properties, including scheduling cleaning, maintenance, and other services.
  • Using internal systems to update property records, log service requests, and ensure accurate billing.
  • Visiting properties to carry out inspections, meet with contractors, or resolve on-site issues.
  • Liaising with owners, guests, and suppliers to deliver a high-quality service.
  • Supporting the recruitment and retention of properties by ensuring great service delivery from day one.
  • Proactively identifying and resolving issues, ensuring smooth operations even in peak periods.
  • Delivering excellent customer service and helping manage any guest or owner concerns.
  • Collaborating with colleagues across departments to drive improvements and consistency.
  • You\’ll have:

  • Strong IT and systems confidence – you’ll be working across a range of digital tools and internal systems
  • Strong organisational skills with outstanding attention to detail
  • Comfortable handling multiple tasks and priorities while demonstrating excellent communications skills both verbally and written.
  • A team player with the ability to work independently
  • A natural problem solver who enjoys taking ownership of tasks being proactive, reliable and resilient when things get busy
  • Previous experience in property, hospitality, travel, housing, or lettings is desirable.
  • We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!

    You\’ll get:

    Apart from joining a rapidly growing company with a great culture and a big focus on employee development. The great news is we also offer competitive salaries and benefits, which we feel look after our team well.

    These include:

  • 25 days’ paid holidays plus bank holidays
  • A day off for your or a loved one’s birthday
  • £500 paid towards a holiday of your choice
  • A paid day to volunteer with a charity of your choice
  • Friends and family discount scheme
  • Life assurance for your peace of mind
  • Social clubs – whether you’re into pets, fitness, gardening, sustainability or nutrition, there\’s something for everyone
  • Great social events – we are well known for our Christmas parties!
  • Managed Service Coordinator employer: Travel Chapter

    At Travel Chapter, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and innovation. Our Managed Service Coordinators enjoy a blend of field and office work in the beautiful locations of Staveley and Keswick, with ample opportunities for personal growth and development. With competitive salaries, generous holiday allowances, and unique benefits like a paid day to volunteer and a special birthday day off, we ensure our team feels valued and supported in their roles.
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    Contact Detail:

    Travel Chapter Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Managed Service Coordinator

    ✨Tip Number 1

    Familiarise yourself with property management software and tools. Since the role requires strong IT skills, being comfortable with these systems will give you an edge during the interview.

    ✨Tip Number 2

    Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. This will demonstrate your ability to handle the dynamic nature of the job.

    ✨Tip Number 3

    Brush up on your communication skills, both verbal and written. Being able to articulate your thoughts clearly will be crucial when liaising with guests, owners, and suppliers.

    ✨Tip Number 4

    Prepare to discuss your problem-solving abilities. Think of specific instances where you've identified and resolved issues effectively, as this is a key aspect of the Managed Service Coordinator role.

    We think you need these skills to ace Managed Service Coordinator

    Strong IT and Systems Confidence
    Excellent Attention to Detail
    Organisational Skills
    Multi-tasking Ability
    Excellent Communication Skills (Written and Verbal)
    Team Collaboration
    Problem-Solving Skills
    Experience in Property Management or Hospitality
    Proactive Approach
    Reliability and Resilience
    Customer Service Orientation
    Field-Based Work Experience
    Administrative Skills

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in property management, hospitality, or customer service. Use keywords from the job description to demonstrate that you meet the requirements.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your skills align with the responsibilities of a Managed Service Coordinator.

    Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your written communication skills. Be clear, concise, and professional in your language.

    Highlight Problem-Solving Abilities: In your application, provide examples of how you've successfully resolved issues in previous roles. This will demonstrate your proactive approach and ability to handle challenges effectively.

    How to prepare for a job interview at Travel Chapter

    ✨Showcase Your Organisational Skills

    As a Managed Service Coordinator, you'll need to juggle multiple tasks. Prepare examples of how you've successfully managed your time and prioritised tasks in previous roles. This will demonstrate your ability to handle the diverse responsibilities of the job.

    ✨Demonstrate IT Proficiency

    Familiarity with digital tools is crucial for this role. Be ready to discuss your experience with various systems and software. If you have specific examples of how you've used technology to improve processes or solve problems, share those during the interview.

    ✨Emphasise Customer Service Experience

    The role involves liaising with guests and homeowners, so highlight any previous customer service experience. Discuss how you've handled difficult situations or resolved complaints, showcasing your communication skills and commitment to providing excellent service.

    ✨Prepare for Problem-Solving Scenarios

    Expect questions that assess your problem-solving abilities. Think of instances where you've identified issues and taken proactive steps to resolve them. This will illustrate your natural problem-solving skills and your ability to maintain smooth operations under pressure.

    Managed Service Coordinator
    Travel Chapter
    Location: Keswick
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