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For Companies At a Glance
- Tasks: Lead and motivate a dynamic operational team to deliver exceptional guest experiences.
- Company: Join Travel Chapter, a people-first holiday home company with a caring culture.
- Benefits: Enjoy a company car, 25 days holiday, and unique perks like a birthday day off.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in team management and delivering great service is a plus.
- Other info: Be part of a collaborative team with regular social events and growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Employment Type: 12 Month Fixed Term Contract, Full Time
Hours of Work: 37.5 hours per week, worked flexibly across Monday to Saturday
Location: Keswick
Your next chapter
Travel Chapter’s Property Management function plays a central role in delivering an outstanding guest and homeowner experience. From housekeeping to maintenance, it is our teams on the ground who ensure properties are guest‑ready, issues are resolved quickly and service standards remain consistently high. We are now looking for a Property Operations Team Manager to lead and motivate our operational team based in Keswick and the surrounding area. This is a hands‑on leadership role that supports day‑to‑day service delivery, oversees performance and helps drive growth and operational excellence across an expanding regional portfolio.
What You Will Be Doing
- Leading, coaching and developing a local operational team through regular 1‑2‑1s and check‑ins
- Supporting service delivery to ensure properties are turned around efficiently and to a high standard
- Rolling out operational projects, process changes and updates across the team
- Supporting hiring and onboarding of Housekeepers, Changeover Coordinators and team leaders where required
- Planning and coordinating resource to meet demand and property turnaround targets
- Liaising closely with Homeowner Account Managers, New Business and wider operational colleagues to support performance and portfolio growth
- Monitoring service standards, supporting escalations and ensuring issues are resolved in a timely and professional manner
- Managing accurate logging, charging and coding of services delivered to properties
- Supporting portfolio growth through strong operational execution and great homeowner experience
- Ensuring work is carried out safely with a consistent approach to health and safety practices
Who You Are
We know the perfect candidate does not need to tick every box. If the role excites you and you can do most of the below, we would love to hear from you. Ideally, you will bring:
- Experience motivating, developing and managing a small operational team
- Confidence rolling out processes or improvement projects to teams in the field
- A track record of delivering great service in a fast‑paced environment
- The ability to motivate team members and unlock performance
- Strong organisational skills with the ability to prioritise multiple moving parts
- Solid communication skills and confidence working with stakeholders across different teams
- Experience working with operational workflows or field‑based coordination (advantageous)
- A full UK driving licence and comfort travelling across the region
What Is In It For You
- Company Car
- 25 days’ holiday plus bank holidays
- A special day off for your or a loved one’s birthday
- £500 paid towards a holiday cottage stay of your choice
- A paid day to volunteer with a charity close to your heart
- Friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition fans and more
- Regular social events including our famous Christmas parties
About Us
We are Travel Chapter, the holiday home people. Our mission is to showcase great places to stay across the UK. While we have grown from a small South West agency into one of the leaders in our sector, we have held onto our caring, collaborative culture and family ethos. We are a people‑first business where everyone is welcome. We value curiosity, continuous improvement and common‑sense problem solving. When things do not go to plan, we learn, adapt and keep moving forward. We are committed to being an inclusive employer and we will support adjustments throughout the application and selection process.
Property Operations Manager in Keswick employer: Travel Chapter
Contact Detail:
Travel Chapter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Operations Manager in Keswick
✨Tip Number 1
Get to know the company culture! Before your interview, check out Travel Chapter's social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved service delivery. Be ready to share these during your interview to demonstrate your hands-on experience.
✨Tip Number 3
Prepare questions for your interviewers! Ask about their operational challenges or how they measure success in the role. This shows you're proactive and keen to contribute to their growth.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Property Operations Manager in Keswick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Property Operations Manager role. Highlight your leadership experience and any relevant operational projects you've managed. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're excited about this role and how your background aligns with our mission at Travel Chapter. Be genuine and let your personality come through – we love a good story!
Showcase Your Team Management Skills: Since this role involves leading a team, make sure to highlight your experience in motivating and developing others. Share specific examples of how you've successfully managed teams in the past – we want to know how you can inspire our operational crew!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Travel Chapter
✨Know the Company Inside Out
Before your interview, take some time to research Travel Chapter. Understand their mission, values, and what makes them unique in the property management sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Property Operations Team Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, rolled out processes, or improved service delivery. Be ready to discuss how you can apply these skills to enhance the operational team at Travel Chapter.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenges in a fast-paced environment. Think of specific scenarios where you've resolved issues or improved service standards. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team's current challenges, upcoming projects, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.