At a Glance
- Tasks: Manage properties, coordinate with housekeepers, and ensure guest satisfaction.
- Company: Join Travel Chapter, a certified B Corp and one of the Sunday Times Best Places to Work 2024.
- Benefits: Enjoy 25 days holiday, birthday leave, and a £500 holiday contribution.
- Other info: Flexible hours, social clubs, and great career growth opportunities await you.
- Why this job: Be at the heart of guest experiences while building local relationships.
- Qualifications: Strong people skills, organisation, and a full UK driving licence required.
The predicted salary is between 23000 - 31000 £ per year.
Employment Type: Permanent, Full Time
Hours of Work: 37.5 hours per week, worked flexibly across Monday to Saturday between 09:00–17:00, plus participation in an out-of-hours rota
Location: Keswick (office based, with regular local travel around the region)
Salary: £27,000 plus overtime
Your next chapter
Our Property Management Service is a fast-moving department that keeps everything running smoothly behind the scenes. As a Property Manager, you’ll sit at the operational centre of our guest experience, working closely with homeowners and our network of trusted housekeepers and tradespeople to ensure properties are guest-ready and managed to a high standard. This role offers a genuine mix between office coordination and time out in the field, typically 2–3 days each week completing property checks, supporting guests and building relationships with local partners. The systems and detail underpin everything we do, so you’ll thrive if you enjoy accuracy, structure and managing lots of moving parts in a fast-paced environment.
What You’ll Be Doing
- Coordinating housekeepers, tradespeople and maintenance contractors
- Managing schedules and turnaround times across a diverse regional portfolio
- Handling guest and homeowner queries before, during and after stays
- Conducting property checks to ensure standards of cleaning and maintenance are upheld
- Ensuring properties remain compliant with relevant health, safety and legal requirements
- Growing a trusted network of local housekeepers and tradespeople
- Managing feedback and resolving issues professionally and sensitively
- Maintaining accurate records and keeping systems up to date
- Supporting our out-of-hours service on a rolling rota
- Travelling locally for property visits, meetings or guest support
Out-of-hours work is paid as overtime.
You’ll thrive in this role if
- You are friendly, confident and resilient under pressure
- You have excellent people skills and can manage sensitive or tricky conversations with ease
- You’re highly organised and enjoy keeping complex operations running smoothly
- You have strong admin and systems skills, with great attention to detail
- You solve problems proactively and stay calm in time-sensitive situations
- Experience in property, housing, estate agency or travel is an advantage (not essential)
- A full UK driving licence is required
What’s In It For You
- 25 days’ paid holiday plus bank holidays
- An additional day off for your birthday or a loved one’s birthday
- £500 annual contribution towards a holiday of your choice
- Paid volunteering day for a charity close to your heart
- Friends and family holiday discount scheme
- Life assurance
- Social clubs and communities (pets, fitness, gardening, sustainability and more)
- Great social events including our much-loved Christmas parties
Who We Are
We’re Travel Chapter, the holiday home people, and we’re on a mission to showcase great places to stay across the UK. From cosy cottages to coastal escapes, we connect guests with memorable stays while supporting homeowners and local communities. We’re proud to be a certified B Corp and to have been named one of the Sunday Times Best Places to Work 2024. Our culture is people-first, collaborative and supportive, and we welcome applicants from all backgrounds. If you need any adjustments to the application or selection process, just let us know.
Property Manager in Keswick employer: Travel Chapter
At Travel Chapter, we pride ourselves on being a people-first employer, offering a vibrant work culture that values collaboration and community. As a Property Manager in the picturesque Keswick area, you'll enjoy flexible working hours, generous holiday allowances, and unique benefits like an annual holiday contribution and paid volunteering days, all while playing a crucial role in enhancing guest experiences and supporting local homeowners. Join us and be part of a certified B Corp that truly cares about its employees and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager in Keswick
✨Tip Number 1
Get to know the company inside out! Research Travel Chapter and their values, especially their commitment to being a B Corp. This will help you connect your experience with their mission during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've managed tricky conversations or solved problems under pressure. This will show you're ready for the fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Property Manager in Keswick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Property Manager role. Highlight any relevant experience in property management, customer service, or administration to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background aligns with our mission at Travel Chapter. Keep it friendly and professional!
Show Off Your People Skills:Since this role involves managing relationships with homeowners and guests, make sure to showcase your excellent people skills in your application. Share examples of how you've handled tricky conversations or resolved issues in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Travel Chapter
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Property Manager role. Familiarise yourself with the key responsibilities like coordinating housekeepers and managing schedules. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves handling guest and homeowner queries, be prepared to discuss your experience in managing sensitive conversations. Think of examples where you've successfully resolved issues or built relationships, as this will highlight your excellent people skills.
✨Demonstrate Your Organisational Skills
The Property Manager position requires strong organisational abilities. Bring up specific instances where you've managed complex operations or maintained accurate records. This will prove that you can thrive in a fast-paced environment and keep everything running smoothly.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle property checks or manage feedback from guests. Practising these scenarios will help you stay calm and confident, showcasing your problem-solving skills under pressure.
