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For Companies At a Glance
- Tasks: Manage homeowner accounts and boost property bookings in beautiful Cornwall.
- Company: Join Travel Chapter, a leading holiday home agency with a family ethos.
- Benefits: Enjoy 25 days holiday, birthday leave, and a £500 holiday bonus.
- Why this job: Make a real impact while working in a supportive and fun environment.
- Qualifications: Customer service skills and a proactive attitude are essential.
- Other info: Be part of a diverse team that values creativity and collaboration.
The predicted salary is between 27000 - 37800 £ per year.
Overview
Employment type: Permanent
Work hours: 37.5 hours per week, Monday-Friday with occasional weekend work
Location: Home-based. Covering the South East Cornwall area
Salary: £27,000 salary, company bonus scheme and company car
What will I be doing?
As our Homeowner Account Manager, you will be the business’s main contact for owners of holiday properties that we market, managing a portfolio of around 150-200 properties located in your local region. This is a data-led, account relationship role with the core objectives of increasing bookings and revenue, maintaining quality relationships, and improving the quality of our portfolio.
As part of your everyday role, you’re likely to be involved in the following:
- Increasing the number of bookings and revenue for each of your properties
- Ensuring each property in your portfolio is shown in its best possible light on our website while being a true and fair representation of the property
- Analysing ongoing booking performance, and adjusting pricing strategies accordingly
- Communicating confidently and effectively with owners on holiday letting aspects, including recommendations to owners on upgrading and updating properties
- Organising regular owner communications, visits, and contact days
- Resolving challenges and difficult situations confidently. Identifying properties not meeting quality requirements and recommending actions
- Working closely with the New Business, Customer Service and Managed Services teams
What are we looking for?
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below, please get in touch – you could be exactly what we need!
Ideally, we’re looking for:
- Customer service skills and account management experience
- Results-driven and motivated to exceed targets
- Outstanding communication and influencing skills
- Good IT, numeracy and literacy skills
- Property knowledge and good geographical knowledge of the area you are aligned to
- Proactive problem solver and able to work on your own initiative
- Excellent time management
- Full driving licence – essential
What\’s in it for you?
We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:
- 25 days’ paid holidays plus bank holidays
- A special day off for your or a loved one’s birthday
- £500 paid towards a holiday of your choice
- A paid day to volunteer with a charity close to your heart
- A friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
- Exciting social events, including our famous Christmas parties!
Who are we?
We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.
Highlighted by our place on the Sunday Times Best Places to Work 2024 list, the people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.
We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.
Diversity is key to our success and work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.
INDALL
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Homeowner Account Manager - Cornwall employer: Travel Chapter
Contact Detail:
Travel Chapter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeowner Account Manager - Cornwall
✨Tip Number 1
Get to know the company inside out! Research Travel Chapter, their values, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Homeowner Account Manager, you'll need to chat confidently with property owners. Role-play with a friend or family member to get comfortable discussing holiday letting aspects and resolving challenges.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've tackled tough situations. Be ready to share these during interviews to demonstrate how you can handle challenges effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our friendly and collaborative culture right from the start.
We think you need these skills to ace Homeowner Account Manager - Cornwall
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about becoming a Homeowner Account Manager and helping us showcase amazing properties in Cornwall.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your customer service skills and account management experience, as these are key for us. Use specific examples that demonstrate how you've exceeded targets in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the facts. This will help us see your qualifications quickly and easily!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Travel Chapter!
How to prepare for a job interview at Travel Chapter
✨Know Your Properties Inside Out
Before the interview, make sure you’re familiar with the properties you’ll be managing. Research their features, location, and any unique selling points. This will help you confidently discuss how to showcase them effectively and suggest improvements.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with homeowners, practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved issues or influenced decisions in previous roles to demonstrate your outstanding communication skills.
✨Be Results-Driven
Prepare to discuss specific targets you've exceeded in past positions. Think about how you can apply that results-driven mindset to increase bookings and revenue for the properties you'll manage. Numbers speak volumes!
✨Demonstrate Problem-Solving Abilities
Anticipate questions about challenges you might face in the role. Come up with examples of how you've tackled difficult situations before. Highlight your proactive approach and ability to work independently, as these are key traits they’re looking for.
