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- Tasks: Manage a portfolio of holiday properties, driving bookings and building homeowner relationships.
- Company: Join Travel Chapter, a people-first business that values your impact.
- Benefits: Enjoy flexible working, competitive salary, and opportunities for personal growth.
- Other info: Dynamic role with opportunities for career advancement and relationship building.
- Why this job: Make a real difference in the holiday property market while developing valuable skills.
- Qualifications: Experience in account management and strong data interpretation skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Location: Office based during integration, moving to a home-based role.
Working hours: Monday to Saturday initially, moving to Monday to Friday with a small number of scheduled weekends each year.
About The Role
At Travel Chapter, our homeowners are at the heart of everything we do. As a Homeowner Account Manager, you'll be the main point of contact for owners of holiday properties that we market, managing a local portfolio of around 150 to 200 properties. This is a dataâled account management role that blends commercial decisionâmaking with relationship building. You'll have real ownership of your portfolio, with clear accountability for performance, quality and homeowner satisfaction.
The role has three core objectives:
- Increasing bookings and revenue across your portfolio year on year
- Building and maintaining strong, trusted relationships with homeowners
- Continuously improving the quality of the portfolio and the value it delivers
What you'll be doing
- Driving bookings and revenue
- Ensuring every property is presented in its best possible light across our website and relevant brands, while remaining a true and fair representation
- Writing and regularly reviewing property descriptions to appeal to each property's target audience
- Selecting and ordering high-quality images that showcase the holiday experience and standout features
- Highlighting desirable features such as hot tubs, fireplaces and BBQ huts
- Setting and managing pricing strategies that balance occupancy and revenue
- Analysing booking performance, internal data and competitor pricing to identify opportunities to optimise performance
- Maintaining and improving portfolio quality
- Advising homeowners on property upgrades and improvements, from dĂŠcor refreshes to larger investments
- Recommending features that increase demand and guest satisfaction
- Identifying and removing barriers to bookings, such as restrictive booking conditions or conflicting external listings
- Reviewing Property Quality Scores and making clear, practical recommendations
- Identifying properties that no longer meet quality standards and supporting appropriate next steps
- Building strong homeowner relationships
- Acting as a trusted advisor to homeowners, confidently discussing performance, feedback and complaints
- Proactively identifying potential issues through reviews and guest insight
- Maintaining regular contact through calls, visits and contact days
- Resolving challenges independently wherever possible, without escalation
- Supporting and attending owner events where relevant
- Working collaboratively across the business
- Partnering with the New Business team to support smooth onboarding and integration of new owners
- Working closely with Managed Services teams to support owners using additional services
- Reviewing contractual terms and additional revenue streams to improve commercial outcomes
- Encouraging owner advocacy and recommendations
- Keeping up to date with relevant industry legislation and guidance
What we're looking for
Essential
- Proven account management experience
- Strong ability to interpret data and identify trends and opportunities
- Resultsâdriven mindset with a focus on achieving and exceeding targets
- Excellent communication and influencing skills
- Confident IT skills, particularly Excel and Outlook
- Customerâfocused approach with experience managing a range of stakeholders
- Property knowledge and strong local geographical awareness
- Ability to work autonomously and manage time effectively
- Full UK driving licence
- Willingness to work a small number of scheduled weekends each year
- Comfortable following processes clearly and consistently
Desirable
- Experience in holiday letting, property or real estate
- Knowledge of the holiday property industry
- Photography or interior design skills
- Wales only: Fluency in Welsh, spoken and written
Why join Travel Chapter?
You'll be joining a growing, peopleâfirst business where your impact is visible and valued. This role offers genuine ownership, variety and the opportunity to build longâterm relationships with homeowners while shaping the quality and success of our portfolio. If you're commercially minded, peopleâfocused and enjoy seeing the results of your work, we'd love to hear from you.
Homeowner Account Manager in Dumfries employer: Travel Chapter
Contact Detail:
Travel Chapter Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Homeowner Account Manager in Dumfries
â¨Tip Number 1
Get to know the company inside out! Research Travel Chapter, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the role.
â¨Tip Number 2
Practice your pitch! Youâll want to highlight your account management experience and how you can drive bookings and revenue. Make it personal and relatable â share stories that showcase your skills in action.
â¨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral!
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen. Plus, it shows youâre serious about joining the Travel Chapter team.
We think you need these skills to ace Homeowner Account Manager in Dumfries
Some tips for your application đŤĄ
Show Your Passion for Property: When you're writing your application, let your love for property shine through! Talk about any relevant experience you have and how it connects to the role. We want to see that you genuinely care about helping homeowners succeed.
Be Data-Driven: Since this role is all about managing a portfolio based on data, make sure to highlight your analytical skills. Share examples of how you've used data to drive results in previous roles. We love numbers, so show us what you've got!
Tailor Your Application: Donât just send a generic application! Take the time to tailor your CV and cover letter to the specific requirements of the Homeowner Account Manager role. Mention how your skills align with our objectives, and weâll be more likely to notice you.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre keen to join our team at Travel Chapter!
How to prepare for a job interview at Travel Chapter
â¨Know Your Portfolio
Before the interview, take some time to research the types of properties you might be managing. Familiarise yourself with the local market trends and what makes a property appealing to holidaymakers. This will show your potential employer that you're proactive and ready to hit the ground running.
â¨Data is Your Best Friend
Since this role is data-led, brush up on your analytical skills. Be prepared to discuss how you've used data in previous roles to drive bookings or improve performance. Think about specific examples where your insights led to tangible results, as this will demonstrate your ability to make informed decisions.
â¨Build Relationships
Highlight your experience in building strong relationships with clients or stakeholders. Prepare examples of how you've successfully managed client expectations and resolved issues. This will be crucial for the Homeowner Account Manager role, so showing your interpersonal skills can set you apart.
â¨Showcase Your Communication Skills
As a key point of contact for homeowners, excellent communication is essential. Practice articulating your thoughts clearly and confidently. You might even want to prepare a mock conversation where you discuss property performance or address homeowner concerns, showcasing your ability to influence and advise effectively.