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- Tasks: Help customers plan their dream holidays and provide outstanding support.
- Company: Join Travel Chapter, a leading holiday home company with a family ethos.
- Benefits: Enjoy competitive pay, 25 days holiday, and a £500 holiday bonus.
- Why this job: Be part of a passionate team that values your input and growth.
- Qualifications: Great communication skills and a love for travel are essential.
- Other info: Join fun social clubs and enjoy fantastic events like Christmas parties.
The predicted salary is between 30000 - 42000 £ per year.
Do you have a passion for travel and want to help our customers plan their perfect holiday? If so, then keep reading!
As a Customer Service Advisor, you will be the friendly, knowledgeable point of contact for our guests and property owners. You will handle inquiries and provide solutions via phone, email, and in-person interactions, ensuring an outstanding customer experience at every touchpoint.
Using your excellent listening and communication skills, you will help customers with their holiday queries and support them throughout their trip, whether that\’s by helping them find their next adventure, resolving issues with their booking, or just offering advice.
You will be based in our Keswick office while being an integral part of the wider Travel Chapter team.
What\’s in it for you?
Apart from joining a rapidly growing company with a great culture and a big focus on employee development, we also offer competitive salaries and benefits that we believe keep our team feeling as valued as possible.
- Social clubs – whether you’re into pets, fitness, events, or sustainability, there\’s something for everyone.
- Great social events – we are well known for our Christmas parties!
- 25 days’ paid holidays plus bank holidays (pro rata)
- A day off for your or a loved one’s birthday
- £500 paid towards a holiday of your choice
- A paid day to volunteer with a charity of your choice
- Friends and family discount scheme
- Life assurance for your peace of mind
Who are we?
We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK.
While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos, and we keep the same values at the heart of everything we do.
Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.
We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.
Diversity is key to our success, and we work hard to make sure we’re inclusive. Please let us know if you need any adjustments made to the application or selection process so you can do your best – we’ll be happy to help.
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Customer Service Advisor - Keswick employer: Travel Chapter
Contact Detail:
Travel Chapter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Keswick
✨Tip Number 1
Get to know the company! Before your interview, dive into Travel Chapter's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a pro at listening and responding. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your passion for travel! Share your own holiday experiences during the interview. This not only makes you relatable but also demonstrates your enthusiasm for helping others plan their perfect getaway.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor - Keswick
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share any personal experiences or adventures that highlight why you’re excited about helping others plan their perfect holiday.
Highlight Your Communication Skills: As a Customer Service Advisor, communication is key. Make sure to showcase your excellent listening and speaking skills in your application. Use examples from past experiences where you’ve successfully resolved issues or helped someone out.
Be Personable and Friendly: We’re all about creating a welcoming atmosphere, so don’t be afraid to let your personality come through in your writing. A friendly tone can make a big difference and show us that you’d fit right in with our team!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need to get your application in smoothly!
How to prepare for a job interview at Travel Chapter
✨Know Your Stuff
Before the interview, make sure you research Travel Chapter and their offerings. Familiarise yourself with their holiday homes and customer service approach. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, practice active listening and articulate your thoughts clearly. Use examples from past experiences where you successfully resolved customer issues or provided exceptional service.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Prepare by thinking of common challenges in customer service and how you would address them. This demonstrates your problem-solving skills and ability to stay calm under pressure.
✨Emphasise Your Passion for Travel
Since the role involves helping customers plan their holidays, share your own travel experiences and what you love about exploring new places. This personal touch can resonate well with the interviewers and show that you genuinely care about the customer experience.
