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For Companies At a Glance
- Tasks: Be the friendly face of Travel Chapter, helping guests with bookings and inquiries.
- Company: Join a top-rated holiday home company with a family ethos.
- Benefits: Enjoy 25 days holiday, birthday leave, and £500 towards your dream holiday.
- Why this job: Make a real difference in guest experiences while working in a supportive team.
- Qualifications: Great communication skills and a knack for customer service are essential.
- Other info: Join fun social clubs and exciting events, including our legendary Christmas parties.
The predicted salary is between 28800 - 43200 £ per year.
Employment Type
Permanent, Full Time
Hours of Work
Monday to Friday, 09:00–17:00
Location
Rock (office-based)
Your next chapter
Our Customer Service team in Rock is the first point of contact for guests and homeowners, helping ensure every stay runs smoothly. As a Customer Service Advisor, you’ll support customers across a range of queries, using our systems and processes to deliver efficient, friendly and solution-focused responses.
This is a computer-based role with a strong emphasis on accuracy, multi-tasking, and navigating multiple systems simultaneously. You’ll be confident handling calls, writing clear and professional emails, and working calmly through each query from start to finish. You’ll be supported by an established and knowledgeable team who value collaboration, learning and great service.
What You’ll Be Doing
- Answering inbound calls from guests and homeowners
- Managing queries via email and internal systems
- Updating CRM and booking platforms with accurate and timely information
- Following established processes and workflows to resolve issues efficiently
- Navigating multiple systems and tools to gather information and coordinate solutions
- Working with internal teams across Property Management, Managed Services and Customer Experience
- Escalating complex or urgent cases where needed and ensuring they are followed through
- Maintaining a calm, friendly and solution-led approach, even in peak periods
You’ll thrive in this role if
- You are confident on the phone and enjoy speaking to customers
- You’re comfortable working at pace and juggling multiple tasks at once
- You have strong computer skills and enjoy learning new systems
- You follow processes naturally and take pride in doing things accurately
- You’re a clear communicator, both written and verbal
- You’re resilient, calm under pressure and motivated by helping people
- Experience in a phone-based or customer service role is beneficial but not essential
What’s In It For You
- 25 days’ paid holiday plus bank holidays
- An additional day off for your birthday or a loved one’s birthday
- £500 annual contribution towards a holiday of your choice
- Paid volunteering day for a charity close to your heart
- Friends and family holiday discount schemeLife assurance
- Social clubs and communities (pets, fitness, gardening, sustainability and more)
- Great social events including our much-loved Christmas parties
Who We Are
We’re Travel Chapter, the holiday home people, and we’re on a mission to showcase great places to stay across the UK. From cosy cottages to coastal escapes, we connect guests with memorable stays while supporting homeowners and local communities.
We’re proud to be a certified B Corp and to have been named one of the Sunday Times Best Places to Work 2024. Our culture is people-first, collaborative and supportive, and we welcome applicants from all backgrounds. If you need any adjustments to the application or selection process, just let us know.
If you want any adjustments such as salary placement, benefits phrasing tweaks for consistency with your other ads, or a more sales-led or people-first tone, just say.
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Customer Service Advisor employer: Travel Chapter
Contact Detail:
Travel Chapter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Travel Chapter. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be confident and professional on the phone and in person. Try role-playing common customer scenarios with a friend to sharpen your responses and ensure you come across as friendly and approachable.
✨Tip Number 3
Show off your sales flair! Think about examples from your past experiences where you've gone above and beyond for customers. Highlighting your ability to empathise and respond effectively will demonstrate that you have the right mindset for delivering outstanding service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Travel Chapter team. We can’t wait to see your application!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re all about creating a welcoming atmosphere!
Tailor Your Application: Make sure to tailor your application to the Customer Service Advisor role. Highlight your communication skills and any relevant experience you have in customer service or sales. We love seeing how your background aligns with what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Travel Chapter
✨Know the Company Inside Out
Before your interview, take some time to research Travel Chapter. Understand their mission, values, and what makes them stand out in the holiday home industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've handled customer queries or complaints in the past, highlighting your professional telephone manner and ability to coordinate with multiple stakeholders.
✨Demonstrate Your Sales and Service Mindset
Think about times when you've gone above and beyond for a customer. Be ready to share these stories during your interview. Emphasise your natural flair for sales and how you can empathise with customers to deliver an outstanding experience, which is crucial for this role.
✨Be Organised and Detail-Oriented
Since the role involves managing bookings and maintaining accurate information, showcase your strong administrative skills. Bring along examples of how you've used tools like Microsoft Excel or booking systems in previous roles. This will demonstrate your attention to detail and organisational abilities.
