At a Glance
- Tasks: Create amazing experiences for guests and homeowners while managing holiday properties.
- Company: Join Travel Chapter, a certified B-Corp and a Sunday Times Best Place to Work.
- Benefits: Enjoy a newly refurbished office, free parking, and a supportive team.
- Other info: Flexible hours with on-call support in a dynamic environment.
- Why this job: Be part of a fast-paced, people-focused role with real ownership and variety.
- Qualifications: Customer service experience and strong organisational skills are key.
The predicted salary is between 36000 - 60000 £ per year.
Hours: 0.8 FTE (approx. 30 hours)
Work pattern: This role operates across seven days. Core working days will be Thursday, Friday, Saturday and Sunday.
Location: On-site in a newly refurbished office in Bath with free parking.
Contract: Permanent
Create an outstanding experience for guests and homeowners. Travel Chapter’s Property Management team makes holidays feel effortless. As a Property Manager, you will coordinate our housekeeping and maintenance activity, support guests with queries and ensure our properties are always guest‑ready. This role is fast‑paced, varied and people‑focused. You will be supported by an established and knowledgeable team and based in a brand‑new office environment with ample free parking.
Your next chapter
We know the perfect candidate does not need to tick every box. If the role excites you and you can do most of the below, we would love to hear from you.
What You Will Be Doing
- Coordinating Managed Services across a regional portfolio of holiday homes
- Supporting guests before, during and after their stay
- Working with housekeeping and maintenance suppliers to maintain high standards
- Planning and problem‑solving to keep operations running smoothly
- Carrying out periodic property visits and spot checks
- Handling feedback and complaints constructively
- Managing stock levels, supplier invoices and charges
- Helping with the onboarding of new properties and supporting growth
- Delivering service aligned to homeowner expectations and KPIs
Operational cover & on-call
To support our seven‑day operation, the team participates in an on‑call rota. Current on‑call hours are 5pm–9pm Monday to Saturday and 9am–9pm on Sundays, with retainer payments made in addition to salary.
What You Will Bring
- Proven customer service experience in a fast‑paced environment
- Excellent organisational, planning and multitasking skills
- A positive, solutions‑focused mindset
- The ability to build strong relationships with a wide range of people
- High attention to detail and a focus on presentation standards
- Confidence using systems, data and structured processes
- Flexibility to support a 7‑day operation, including the core days listed above
- Experience in holiday lettings, housekeeping coordination, maintenance scheduling or property operations would be helpful but is not essential.
Why Travel Chapter
Travel Chapter is a certified B‑Corp and a Sunday Times Best Place to Work. We care about the experience we create for homeowners, guests, communities and our people. You will enjoy:
- A newly refurbished office environment
- Free on‑site parking
- An experienced and supportive team
- Real ownership and variety in your work
Ready to start your next chapter? If this sounds like you, apply today. We would love to talk.
Property Manager in Bath employer: Travel Chapter
Travel Chapter is an exceptional employer, offering a vibrant work culture in a newly refurbished office in Bath, complete with free parking. As a certified B-Corp and recognised as a Sunday Times Best Place to Work, we prioritise the well-being of our employees while providing ample opportunities for personal and professional growth within a supportive team environment. Join us to create outstanding experiences for guests and homeowners, where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager in Bath
✨Tip Number 1
Network like a pro! Reach out to people in the property management field, attend local events, or join online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Travel Chapter and understanding their values. Think about how your experience aligns with their mission of creating outstanding experiences for guests and homeowners. Show them you’re not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves planning and handling complaints, come up with examples from your past where you’ve successfully navigated challenges. This will show you’re ready for the fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Travel Chapter team. Let’s get you that Property Manager role!
We think you need these skills to ace Property Manager in Bath
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Property Manager role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Showcase Your Organisational Skills:Since this role is all about multitasking and planning, give us examples of how you've successfully managed multiple tasks in a fast-paced environment. We want to see your ability to keep things running smoothly!
Be Personable:As a Property Manager, building relationships is key. Use your application to demonstrate your people skills. Share stories that show how you’ve effectively communicated with guests or resolved issues in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Travel Chapter
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Property Manager role. Familiarise yourself with the responsibilities like coordinating housekeeping and maintenance, and supporting guests. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about creating outstanding experiences for guests and homeowners, be ready to share specific examples of your customer service experience. Highlight situations where you resolved issues or went above and beyond to ensure satisfaction.
✨Demonstrate Your Organisational Skills
The Property Manager role requires excellent planning and multitasking abilities. Prepare to discuss how you manage your time and prioritise tasks, especially in fast-paced environments. You might even want to bring a brief example of a project you successfully coordinated.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the on-call rota, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
