At a Glance
- Tasks: Support property management by ensuring high standards for guest arrivals.
- Company: Travel Chapter, passionate about creating memorable holidays in beautiful locations.
- Benefits: Flexible seasonal role with a supportive team and varied tasks.
- Other info: Ideal for those who thrive in fast-paced environments and enjoy problem-solving.
- Why this job: Make a real impact on guest experiences while enjoying an active role.
- Qualifications: Strong customer service mindset and excellent attention to detail.
The predicted salary is between 12 - 15 £ per hour.
Location: Barnstaple
Contract: Fixed-term, 13-week contract to cover peak season
Hours: 10 hours per week, working Fridays and Saturdays
Your next chapter
At Travel Chapter, we’re passionate about creating memorable holidays in some of the UK’s most beautiful locations. Behind every great guest stay is a well-presented property, and that’s where our Property Changeover Support team comes in.
We’re looking for a reliable, hands-on and detail-focused individual to support our Property Management team during our busiest season. This role is ideal for someone who enjoys being out and about, takes pride in high standards, and can confidently work independently while building positive relationships with homeowners, housekeepers and suppliers.
What You’ll Be Doing
As a Property Changeover Support team member, you’ll help ensure our managed properties are fully prepared for guest arrivals each weekend. You’ll play a key role in delivering a smooth and high-quality guest experience by supporting housekeeping, linen coordination and property presentation across your allocated area.
Your Responsibilities Will Include
- Visiting properties to check cleanliness and presentation standards ahead of guest arrivals
- Supporting housekeeping operations and providing feedback where needed
- Coordinating linen supplies with housekeepers and suppliers
- Ensuring welcome packs and essential items are stocked and available
- Identifying and resolving minor property issues where possible
- Carrying out simple maintenance tasks such as changing light bulbs or rehanging curtains
- Reporting any larger maintenance or housekeeping concerns to the wider team
- Building positive working relationships with homeowners, housekeepers, tradespeople and colleagues
- Supporting the delivery of an excellent guest and homeowner experience
Essential
What we’re looking for
- A strong customer service mindset
- Excellent attention to detail
- Good organisation and time management skills
- A proactive and practical approach to problem solving
- The ability to work independently and manage your own workload
- Strong communication skills
- Flexibility and adaptability during busy periods
- Confidence using basic IT systems and mobile technology
Desirable
Experience within holiday letting, hospitality, housekeeping or property management
Experience working with external suppliers or contractors
Why join us?
- A flexible seasonal opportunity during peak trading
- A varied and active role where no two days are the same
- The chance to work within a supportive and collaborative team
- The opportunity to make a real impact on guest experiences
If you enjoy delivering high standards, solving problems and working in a fast-paced environment, we’d love to hear from you.
Property Changeover Support in Barnstaple employer: Travel Chapter
At Travel Chapter, we pride ourselves on fostering a supportive and collaborative work environment where every team member plays a vital role in creating memorable holiday experiences. As a Property Changeover Support, you'll enjoy a flexible seasonal role that offers the chance to work independently while building positive relationships with homeowners and colleagues. With opportunities for personal growth and the satisfaction of making a real impact during our peak season, Travel Chapter is an excellent employer for those who value high standards and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Property Changeover Support in Barnstaple
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Travel Chapter. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to property management and customer service. Prepare your responses, but keep them natural. We want you to sound confident and authentic when discussing your experience and skills.
✨Tip Number 3
Show off your problem-solving skills! During the interview, share examples of how you've tackled challenges in previous roles. Highlight your proactive approach and how you’ve maintained high standards, especially in busy environments.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Property Changeover Support in Barnstaple
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for creating memorable experiences! In your application, mention why you love working in property management or hospitality. A genuine passion can really make you stand out.
Highlight Your Skills:Make sure to showcase your attention to detail and customer service skills. We want to know how you've used these in past roles, especially if you've worked in housekeeping or property management before.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points if needed to make it easy for us to read. We appreciate clarity, so don’t be afraid to show us what you can do!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Travel Chapter
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Property Changeover Support role. Familiarise yourself with the responsibilities listed in the job description, such as supporting housekeeping and coordinating linen supplies. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Customer Service Skills
Since this role requires a strong customer service mindset, think of examples from your past experiences where you've excelled in this area. Be ready to discuss how you’ve built positive relationships with clients or colleagues, as this will show that you can contribute to a great guest experience.
✨Demonstrate Your Attention to Detail
Attention to detail is crucial in this role. Prepare to share specific instances where your keen eye for detail made a difference, whether it was in property management, hospitality, or any other relevant field. This will highlight your ability to maintain high standards, which is key for the job.
✨Be Ready to Problem Solve
The ability to identify and resolve minor property issues is essential. Think of examples where you’ve tackled problems proactively. During the interview, you might be asked how you would handle certain scenarios, so having a few strategies in mind will showcase your practical approach to challenges.
