At a Glance
- Tasks: Manage homeowner accounts, enhance property quality, and drive bookings across Northumberland and County Durham.
- Company: Join a dynamic team focused on property management and homeowner engagement.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Enjoy a mix of office and home-based work with regular travel.
- Why this job: Make a real impact by improving properties and building strong relationships with homeowners.
- Qualifications: Experience in account management and a knack for data analysis are essential.
The predicted salary is between 35000 - 45000 £ per year.
Contract: 6-month fixed-term contract
Location: Northumberland region (approx. 180 properties and growing)
Coverage: Northumberland and County Durham
Base: Office-based during integration, moving to home-based with regular travel
Hours: Moving to Friday 9am-5:30pm
We’re looking for a proactive, relationship-led Homeowner Account Manager to support our expanding portfolio across Northumberland and County Durham. You’ll manage around 180 properties (and rising) and play a key role in our Travel Chapter and operations. This role blends commercial thinking, data analysis, homeowner engagement and property quality improvements.
- Grow bookings and revenue
- Ensure each property is presented at its best with accurate, appealing descriptions
- Maintain high-quality, well-staged photography and highlight key selling features
- Create pricing strategies using data, competitor insight and performance trends
- Proactively monitor booking pace to maximise revenue and occupancy
- Build strong homeowner relationships
- Become the trusted point of contact for your region’s owners
- Provide regular updates, visits and performance reviews
- Identify potential issues early using guest feedback and reviews
- Confidently handle challenging conversations without escalation
- Support owner events and engagement activities
- Improve property and portfolio quality
- Recommend décor updates, upgrades and high-impact features
- Suggest ways to increase appeal, like allowing dogs or adding amenities
- Identify and remove barriers to bookings such as restrictive policies
- Review Property Quality Scores and advise on improvements
- Flag properties that cannot meet our required quality standards
- General Responsibilities
- Collaborate with New Business to onboard new owners smoothly
- Stay up to date with relevant industry legislation
- Encourage referrals and always champion our company culture
- Manage time effectively to meet performance expectations
- Prioritise health, safety and welfare in all aspects of the role
What You’ll Bring (Essential)
- Account management experience
- Strong ability to understand and interpret data
- Results driven with a focus on hitting and exceeding targets
- Excellent communication and influencing skills
- Customer-focused, with experience managing varied customers
- Confident with IT including Excel and Outlook
- Property knowledge and strong regional awareness
- Proactive problem solver with excellent time management
- Able to work independently and follow processes clearly
- Full driving licence
- Able to work a small number of scheduled weekends
Desirable
- Experience in holiday letting or real estate
- Knowledge of the holiday property industry
- Photography or interior design skills
Key metrics
- Portfolio revenue
- Average bookings per property
- Blended commission
- Property visits and owner contacts
- Quality of communication
- NPS
- Property quality score
- Guest feedback
- Reducing controllable churn
Homeowner Account Manager in Alnwick employer: Travel Chapter
Travel Chapter is an exceptional employer that values proactive individuals who thrive in a dynamic environment. With a strong focus on employee growth and development, we offer opportunities for continuous learning and career advancement while fostering a collaborative work culture. Our remote role allows for flexibility, complemented by regular travel to beautiful Bath & Somerset, making it an ideal setting for those passionate about the holiday home industry.
