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- Tasks: Lead a dynamic customer service team to ensure smooth customs processes.
- Company: Join a supportive and friendly global service provider.
- Benefits: Starting salary of £28,500, 28 days holiday, and pension contributions.
- Why this job: Make a real impact by exceeding customer expectations in a fast-paced environment.
- Qualifications: Experience in customer service leadership and strong IT skills required.
- Other info: Full training provided and opportunities for career growth.
The predicted salary is between 28500 - 39900 £ per year.
Customer services team leader within customs, overview: The team supports customers to ensure their trade between UK and EU is smooth and trouble free at customs. Ensuring customer declarations are completed on time and in full to allow goods to move and supporting customers throughout the entire process. Your role is about ensuring the team are organised and lead effectively to complete the daily tasks, exceed customer expectations and to closely monitor the overall team performance.
Duties of the customer services team leader include:
- Accurate data entry and efficient response to customs queries via specified platforms (email/portals/IT platforms, etc.).
- Maintain and ensure compliance with current legislation and customs procedures.
- Ensure sufficient staffing for each shift, promptly raising any potential issues and resolutions with the Management Team to provide coaching to the team to ensure they are high performers in every aspect.
- Offer excellent quality, positive and motivational feedback and support.
- Ensure everything your team does is focused on quality.
Understanding customs procedures is only part of the process, being able to manage the entire end-to-end sequencing is essential, but full training will be given to the right person. As well as being familiar with duty and VAT calculations, the successful customs team leader will have:
- Excellent IT skills, particularly with MS Office Suite, but packages are bespoke so general confidence with CRM systems.
- Experience of leading a team within a customer services environment.
This is a shift team leader position, working 4-on 4-off, 9.30am to 8pm. Benefits include a starting salary of £28,500.
Holidays: 28 days per year (20+8) this increases by 1 per year up to 25 plus stats.
Training: Full training on customs procedures and entire end to end sequencing.
Pension: 5% employee contribution + 3% employer contribution.
Getting there: Free onsite parking, on a bus route.
The future: Stability & longevity, full order book.
Environment: Supportive & friendly, open office working 24/7 in a worldwide service and support provider.
Customer Service Team Member in Worksop employer: Travail Employment Group
Contact Detail:
Travail Employment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Member in Worksop
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Team Member in Worksop
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and team leadership. We want to see how your skills align with the role of a Customer Service Team Leader, so don’t hold back!
Showcase Your IT Skills: Since excellent IT skills are a must, be sure to mention your proficiency with MS Office and any CRM systems you've used. We love seeing candidates who are tech-savvy and can adapt to bespoke packages!
Highlight Your Leadership Experience: If you’ve led a team before, share specific examples of how you motivated your team and exceeded customer expectations. We’re looking for someone who can inspire others and maintain high performance!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Travail Employment Group
✨Know Your Customs Stuff
Make sure you brush up on customs procedures and regulations before the interview. Understanding the basics will show that you're serious about the role and ready to lead your team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts, as this will demonstrate your capability to manage and inspire others.
✨Get Familiar with IT Systems
Since the role requires excellent IT skills, especially with MS Office and CRM systems, be ready to discuss your experience with these tools. If you’ve used bespoke systems before, mention that too—it’ll show you can adapt quickly!
✨Emphasise Customer Focus
Be prepared to talk about how you ensure customer satisfaction. Share stories that highlight your commitment to exceeding customer expectations and how you handle queries efficiently, as this is key for the role.
