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- Tasks: Support customers with equipment delivery, training, and repairs both on-site and in the workshop.
- Company: Join a growing SME known for quality products and a fantastic working environment.
- Benefits: Enjoy hybrid work options, full training, and opportunities for personal development.
- Why this job: Be part of a reputable company that values customer satisfaction and innovation.
- Qualifications: Engineering or Electronic qualification preferred; excellent communication skills required.
- Other info: Willingness to travel 1-2 nights per week is essential.
The predicted salary is between 30000 - 42000 £ per year.
A hybrid role to support sales, technical support and service departments both in the field and on site in Harrogate. You will be required to support customers on-site with equipment delivery, demonstration, training, problem solving, repairs as well as undertaking workshop-based service and repair of electro-mechanical equipment.
Responsibilities:
- Learn the company product range and become an expert in knowledge and application
- Provide on-site customer support, problem solving, repairs and lateral thinking
- Provide customer demonstrations for hire and loan equipment
- Provide support at exhibitions and conferences
- Production and repair support
- Assist with the completion of documentation for field trials with customers - Risk Assessment, Method Statements, Safe Systems of Work, G23
- Work within and take ownership of the ISO9001, ISO14001, ISO27001 and ISO45001 processes
Courses to complete:
- SHEA Gas safety Passport
- SHEA Water safety Passport
- National Water Hygiene 'Blue Card'
Requirements:
- Be a team player, willing to go the extra mile to maintain excellent customer satisfaction
- Happy to work away 1 to 2 nights per week
- Operate as a standalone support engineer
- Ideally hold an Engineering or Electronic qualification
- Have excellent communication skills and be happy to speak to new customers, suppliers and people whilst always looking for new business opportunities
- Have a full clean UK driving licence
- Have an inquisitive mind, with an interest in mechanical and electronic items, and happy to problem solve
- Anyone with previous experience in water or gas industry would be of great interest
The company is a growing SME with a great working environment who are well known in their industry with an excellent reputation of providing quality products. Full training is given on the product range. They offer the opportunity for development and freedom to help shape exciting brands across many channels.
Support Engineer in Harrogate employer: Travail Employment Group
Contact Detail:
Travail Employment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer in Harrogate
✨Tip Number 1
Familiarise yourself with the company's product range before your interview. Understanding the technical aspects and applications of their equipment will not only impress your interviewers but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your problem-solving skills during discussions. Prepare examples from your past experiences where you successfully resolved technical issues or provided exceptional customer support, as this is crucial for a Support Engineer.
✨Tip Number 3
Highlight any relevant experience in the water or gas industry. If you have worked in similar environments, make sure to mention this during your conversations, as it will set you apart from other candidates.
✨Tip Number 4
Demonstrate your willingness to learn and adapt. Mention any previous training or certifications you've completed, especially those related to safety or engineering, as this aligns well with the company's focus on quality and compliance.
We think you need these skills to ace Support Engineer in Harrogate
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Support Engineer position. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Relevant Experience: Emphasise any previous experience in technical support, customer service, or the water and gas industry. Use specific examples to demonstrate your problem-solving abilities and communication skills.
Showcase Your Qualifications: Mention any engineering or electronic qualifications you hold, as well as any relevant certifications like SHEA Gas Safety Passport or National Water Hygiene 'Blue Card'. This will strengthen your application.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Discuss why you are a good fit for the Support Engineer position and how you can contribute to their success.
How to prepare for a job interview at Travail Employment Group
✨Know the Product Range
Before your interview, make sure to familiarise yourself with the company's product range. Understanding the equipment and services they offer will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Showcase Problem-Solving Skills
Prepare examples of how you've successfully solved problems in previous roles. As a Support Engineer, you'll need to think on your feet, so highlighting your lateral thinking abilities will impress the interviewers.
✨Emphasise Teamwork and Customer Satisfaction
Be ready to discuss your experiences working in teams and how you've contributed to customer satisfaction. This role requires collaboration and a commitment to going the extra mile for clients, so showcasing these qualities is essential.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and expectations for the role. This shows that you're not only interested in the position but also keen on understanding how you can contribute to the team's success.
