Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for client queries and support your team with admin tasks.
- Company: Join a growing data services provider in the Motor Insurance industry with a friendly vibe.
- Benefits: Enjoy 20 days holiday, health insurance, life insurance, and a pension scheme.
- Why this job: Perfect for those who love teamwork, problem-solving, and making a real impact.
- Qualifications: Strong communication skills and Excel knowledge are key; experience in motor insurance is a plus.
- Other info: Work in a pet-friendly office just a short walk from Haywards Heath station.
The predicted salary is between 19200 - 20800 £ per year.
£24,000 - £26,000 DOE, Haywards Heath, Mon - Fri 9am - 5pm, Permanent, 20 days + BH (increasing with service), Pension, Health Insurance, Life Insurance, Parking.
The Role
We are delighted to be supporting our client, a well-established and growing business services provider to the Motor Insurance industry in their search for a Helpdesk Advisor to join their growing team. This office-based role will see you joining a close-knit team of 13 staff, where you will be the first point of contact for client queries via email and phone, working collaboratively to ensure timely and accurate responses. Reporting to a senior team member, you'll also carry out various internal admin tasks linked to service delivery.
- Responding to incoming client queries (predominantly via email)
- Logging and prioritising enquiries, escalating where necessary
- Updating and maintaining client data with precision
- Utilising Excel to support client information management and reporting
- Assisting in producing presentational material as required
- Liaising with internal teams to resolve complex enquiries
- Ensuring all actions follow compliance protocols
- Managing multiple ongoing enquiries and deadlines effectively
- Supporting the business with additional ad hoc administrative tasks
- Maintaining professionalism and accuracy in all communication
Requirements
To be successful in the role of Helpdesk Advisor, you will be a confident communicator with strong Excel skills and a methodical approach. You should be comfortable managing multiple priorities, working both independently and as part of a team. Experience in motor insurance, compliance, or dealing with B2B clients is highly desirable, as is knowledge of V-Lookups or advanced Excel functions. This role could suit someone who has worked as a data administrator, helpdesk advisor, or client services representative.
Company Information
Our client is a specialist data services provider to the Motor Insurance industry. With a stable team and consistently positive growth, they offer a friendly and pet-friendly working environment just a short walk from Haywards Heath station. The company values hard work, autonomy, and attention to detail, rewarding loyalty with a progressive benefits package and clear salary review structure.
Package
- £23,000 - £26,000 depending on experience
- Mon - Fri, 9am - 5pm
- Office-based, Haywards Heath location
- 20 days holiday + bank holidays (increasing with service)
- Pension scheme
- Private health insurance (after 12 months)
- Life insurance (after 12 months)
- Parking available
Helpdesk Advisor employer: Travail Employment Group
Contact Detail:
Travail Employment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Advisor
✨Tip Number 1
Familiarise yourself with the motor insurance industry. Understanding the basics of how it operates and common client queries can give you an edge during interviews, showing your genuine interest in the role.
✨Tip Number 2
Brush up on your Excel skills, especially V-Lookups and advanced functions. Being able to demonstrate your proficiency in Excel during practical assessments or discussions can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills. Since you'll be the first point of contact for clients, being able to articulate your thoughts clearly and professionally is crucial. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 4
Research the company culture and values. Knowing what the company stands for and how they operate can help you tailor your responses in interviews, demonstrating that you're a good fit for their team.
We think you need these skills to ace Helpdesk Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or helpdesk roles. Emphasise your communication skills and any experience with Excel, as these are crucial for the Helpdesk Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as managing multiple priorities and attention to detail.
Highlight Relevant Experience: In your application, focus on any previous roles related to motor insurance, compliance, or B2B client interactions. Use examples to demonstrate how you've successfully handled similar responsibilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at Travail Employment Group
✨Showcase Your Communication Skills
As a Helpdesk Advisor, you'll be the first point of contact for clients. Make sure to demonstrate your confident communication style during the interview. Practice clear and concise responses, and be ready to discuss how you've effectively handled client queries in the past.
✨Highlight Your Excel Proficiency
Since strong Excel skills are essential for this role, be prepared to discuss your experience with Excel functions, especially V-Lookups and data management. You might even want to mention specific examples of how you've used Excel to improve efficiency or accuracy in previous roles.
✨Demonstrate Your Methodical Approach
The job requires a methodical approach to managing multiple priorities. During the interview, share examples of how you've successfully juggled various tasks or projects. This will show that you can handle the demands of the role while maintaining attention to detail.
✨Familiarise Yourself with the Company
Research the company and its services in the motor insurance industry. Understanding their values and the specifics of their operations will help you tailor your answers and show genuine interest in the position. It also gives you a chance to ask insightful questions at the end of the interview.
