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- Tasks: Handle customer calls, process orders, and resolve enquiries in a fast-paced environment.
- Company: A successful family-run distribution company with a strong reputation.
- Benefits: Job security, progression opportunities, free parking, on-site gym, and company events.
- Why this job: Join a supportive team and make a real difference in customer experience.
- Qualifications: Experience in customer service and strong relationship-building skills.
- Other info: Modern office space with a focus on employee well-being.
The predicted salary is between 26600 - 26600 £ per year.
Customer Service Assistant required to join a Distribution company in Gloucester, GL4 paying £26,600. You will be working for a very successful company in the area who distribute their product range across the UK and Europe. Working 37 1/2 hours per week between 8.00 - 5.00.
Our client is a family-based company who have been operating since the early 90's and have gone from strength to strength. They have a wide client base and distribute top quality products all over the UK and Europe, priding themselves on their exceptional customer experience. As well as ensuring their customers are looked after, it is also central to their ethos to ensure that their staff are also looked after.
Responsibilities:
- Taking inbound calls - this will be the majority of your day
- Processing orders via calls or emails
- Dealing with customer enquiries and issues as they arise
- Completing relevant paperwork as required
Qualifications:
- Experience of working in a fast-paced customer service environment
- Ability to deal with customers in a calm and professional manner
- Proactive approach to work with the ability to take ownership of any tasks undertaken
- Ability to build strong relationships with customers
- Be computer literate with the ability to pick up new systems
Benefits:
- Job security
- Opportunity for progression
- Free parking
- On-site gym
- Pension scheme
- Discounted or free food
- Company events
- Modern office space
Please feel free to call if you would like to know more. Alternatively, if you are comfortable that this role is what you are looking for, hit APPLY now.
Customer Services Assistant in Gloucester employer: Travail Employment Group
Contact Detail:
Travail Employment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant in Gloucester
✨Tip Number 1
Get to know the company! Research their values and culture, especially since they pride themselves on exceptional customer experience. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since you'll be taking inbound calls, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable handling customer enquiries.
✨Tip Number 3
Show off your proactive side! Be ready to share examples of how you've taken ownership of tasks in previous roles. This will demonstrate your ability to handle issues as they arise, which is key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to grow with us.
We think you need these skills to ace Customer Services Assistant in Gloucester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled calls and enquiries in the past, so share specific examples that showcase your calm and professional approach.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the job description. Mention your proactive attitude and ability to build strong relationships with customers – it’ll make you stand out!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Travail Employment Group
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, products, and customer service ethos. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face, like handling complaints or processing orders. Prepare specific examples from your past experience where you successfully navigated these scenarios. This will demonstrate your ability to handle the role's responsibilities.
✨Showcase Your Communication Skills
As a Customer Services Assistant, clear communication is key. During the interview, practice speaking clearly and confidently. Use active listening skills to engage with the interviewer, showing that you can build strong relationships with customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
