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For Companies At a Glance
- Tasks: Lead and develop a team of engineers while ensuring top-notch service delivery.
- Company: Join a global company with a focus on career progression.
- Benefits: Enjoy a competitive salary, EV vehicle, pension scheme, and generous holiday allowance.
- Why this job: Make a real impact by leading a dynamic team and enhancing service quality.
- Qualifications: 5+ years in service management with strong technical knowledge of Rack & Pinion Systems.
- Other info: Full-time role with travel opportunities and a supportive work environment.
The predicted salary is between 36000 - 54000 £ per year.
Location: Rushden
Salary: £45,000 per annum
Benefits: EV Company Vehicle + Additional Benefits Package
Permanent Position
We are seeking a proactive and experienced Field Service Manager to lead a team of Rack & Pinion engineers across the country. This is an excellent opportunity for a strong hands-on leader who can motivate a team, has technical expertise, and can improve service delivery. The Field Service Manager will have excellent communication skills to manage field activities. This is a full-time role based in Rushden with regular travel to support the field teams and meet customers.
Key Responsibilities
- Lead, coach, and develop a team of field service engineers ensuring productivity and quality standards are met whilst providing a positive and safe working environment.
- Conduct site visits and job audits to maintain quality and safety standards.
- Provide hands-on technical guidance and troubleshooting assistance to field engineers, alongside the technical support team.
- Contribute to safety improvements and enforce compliance within H & S regulations.
- Build strong relationships with customers, resolving issues and ensuring high service quality.
- Monitor KPIs and implement improvements to drive operational efficiency.
- Support recruitment, training, and performance management activities.
- Support the Service Operations Manager to liaise with customers on operational matters, ensuring satisfaction and resolving issues promptly.
Qualifications and Competencies
- Previous experience in a service management or senior field engineering role (minimum of 5 years due to knowledge and experience required).
- Strong technical knowledge of Rack & Pinion Systems (essential).
- Mechanical Engineering and IOSH Managing Safely qualification would be advantageous.
- Strong leadership and communication skills with the ability to work under pressure.
- Knowledge of health and safety standards and compliance requirements.
- Highly organised with the ability to manage multiple priorities.
- Full UK driving licence and be able to travel nationwide.
What is on offer
- The successful candidate will be joining a global company where there is room for career progression.
- An excellent benefits package is offered consisting of the following:
- Equal-Opportunity Employer.
- 25 days holiday, plus public holidays.
- Competitive Salary - £45,000 per annum.
- EV Company Vehicle.
- Pension Scheme: 8% Company contribution, 3% employee contribution after 3 months.
If you are interested in this role, please apply by sending your CV or for more information please email (url removed).
Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.
FIELD SERVICE MANAGER employer: Travail Employment Group
Contact Detail:
Travail Employment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FIELD SERVICE MANAGER
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Field Service Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge of Rack & Pinion Systems. Be ready to discuss how your hands-on leadership style has improved service delivery in past roles. We want to see that you can back up your experience with solid examples!
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to highlight how you’ve built strong relationships with customers and resolved issues effectively. This is key for a Field Service Manager, so let your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace FIELD SERVICE MANAGER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Manager role. Highlight your experience in service management and any technical expertise you have with Rack & Pinion Systems. We want to see how your skills match what we're looking for!
Show Off Your Leadership Skills: Since this role involves leading a team, don’t forget to showcase your leadership experience. Share examples of how you've motivated teams or improved service delivery in your previous roles. We love to see proactive leaders!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to managing field activities.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Let’s get your application rolling!
How to prepare for a job interview at Travail Employment Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge of Rack & Pinion Systems. Be ready to discuss specific challenges you've faced in the past and how you resolved them. This will show that you have the hands-on expertise they’re looking for.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Think about times when you motivated your team or improved service delivery. Highlighting these experiences will demonstrate your capability as a Field Service Manager.
✨Communicate Clearly
Since excellent communication skills are key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and ideas.
✨Understand Their Needs
Research the company and its operations. Be prepared to discuss how you can contribute to their goals, especially in terms of improving service delivery and customer satisfaction. Showing that you understand their business will set you apart from other candidates.
