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- Tasks: Input orders, handle enquiries, and complete feedback calls with customers.
- Company: Join a supportive engineering team at Travail Employment Group.
- Benefits: Earn £25k, enjoy 25 holidays, and benefit from a pension plan.
- Why this job: Great opportunity to build your brand awareness and develop customer service skills.
- Qualifications: 2+ years in customer service, excellent communication, and IT skills required.
- Other info: Free onsite parking and easy access via public transport.
Customer Services Advisor
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
S64 Mexborough – £25k – 37hrs per week
Customer Services Advisor duties:
Input orders with a high degree of attention to detail.
Handle customer enquiries effectively and in a timely manner.
Complete survey feedback calls (outbound) contacting online customers.
Build your own brand awareness, the products available and communicate this to customers.
Handle the daily customer enquiries received through the Live Chat communication.
To be considered for the Customer Services position, you will have:
Over 2 years’ experience of customer service and sales support, used to working to targets.
Excellent oral communication and superb listening skills, organised and self-motivated.
Numerate and computer literate with IT skills inc Excel, Word, PowerPoint, CRM and or SAP
Benefits of the Customer Services Advisor include;
Salary: £25,000 per annum
Working hours: 37hrs per week on a 2 week rota.
8am – 4.00pm Monday to Thursday finishing at 3.30pm on Fridays
9am – 5.00pm Monday to Thursday and finishing at 4.30pm on Fridays.
Holidays: 25 plus stats
Other benefits: Money purchase pension plan and Westfield Health cash plan
Getting there: Doncaster S64 (Mexborough), free onsite parking, on a bus route and train station
Environment: Supportive and friendly, engineering
Travail employment group is operating as an employment agency. Once you click apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant from our team will be in contact with you within the next 7 days. If you do not hear from us within 7 days you have not been successful on this occasion and unless otherwise advised, Travail will keep your details on file and contact you within future relevant opportunities
Customer Services Advisor employer: Travail Employment Group
Contact Detail:
Travail Employment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by StudySmarter. This knowledge will help you build brand awareness and communicate effectively with customers during your interview.
✨Tip Number 2
Practice your oral communication skills by engaging in mock conversations. This will prepare you for handling customer enquiries and demonstrate your excellent listening skills during the interview.
✨Tip Number 3
Brush up on your IT skills, especially in Excel, Word, and CRM systems. Being numerate and computer literate is crucial for this role, so be ready to discuss your experience with these tools.
✨Tip Number 4
Showcase your ability to work towards targets by preparing examples from your previous roles. Highlighting your achievements in customer service and sales support will make you stand out as a candidate.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially the over 2 years mentioned in the job description. Use specific examples that demonstrate your ability to handle enquiries and work to targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the Customer Services Advisor role. Mention your familiarity with tools like CRM and SAP, as well as your ability to build brand awareness.
Highlight Relevant Skills: In your application, emphasise your oral communication and listening skills. Provide examples of how you've organised tasks and motivated yourself in previous roles, as these are key attributes for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Travail Employment Group
✨Showcase Your Customer Service Experience
Make sure to highlight your over 2 years of experience in customer service and sales support. Be prepared to discuss specific examples where you successfully handled customer enquiries or resolved issues, as this will demonstrate your capability for the role.
✨Demonstrate Communication Skills
Since excellent oral communication and listening skills are crucial for this position, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions that showcase your ability to communicate effectively with customers.
✨Familiarise Yourself with the Company’s Products
Take some time to research the company and its products. Being knowledgeable about what they offer will help you build brand awareness during the interview and show your enthusiasm for the role.
✨Prepare for Live Chat Scenarios
As handling daily customer enquiries through Live Chat is part of the job, consider practising how you would respond to various customer queries in a chat format. This will help you feel more confident and ready to tackle similar situations during the interview.
