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- Tasks: Be the first point of contact for clients and manage enquiries.
- Company: Join a thriving, sustainable packaging manufacturer with over 40 years of experience.
- Benefits: Enjoy 32 holidays, pension, medical schemes, and flexible working hours.
- Why this job: Work in a modern office with a supportive team and contribute to sustainability.
- Qualifications: Experience in customer service and ERP systems is essential.
- Other info: Opportunity for growth in a developing branch with exciting future plans.
Customer Services Administrator
28,000 per annum, Full Time 39 hours per week Mon-Friday, Permanent, BS35 Thornbury, Bristol, 32 Holidays, Pension, Parking, Medical schemes and more
Established for over 40 years, now is your chance to join a growing business at an exciting time in the organisations history. Expanding over recent years, this multi-million pound business are seeking a customer services administrator to join their team. Working with large commercial business, this will see you working for a manufacturing business who manufacture within bespoke packaging.
Working within a modern office within a team of 5, the customer services administrator role will see you :
- Acting as the first point of contact within the business for inbound client calls
- Managing existing and new customer enquiries
- To understand client requirements and produce quotations in a timely manner
- Using Abaca ERP systems to produce quotations and maintain client information
- General administration as required
The successful candidate working as a customer services administrator will have a need to hold experience working within a supplier or manufacturing industry, hold ERP or CRM system experience plus additional IT competencies. Experience within customer services is key for this role with additional experience in producing quotations via an ERP system to supply to clients and enquiries. This would be the ideal role for someone who has worked within customer services, sales support or sales administration and is looking for a new opportunity.
This bespoke manufacturer promote good practise and are proud to be a leader in sustainability and recycling within their industry. They also strive to look at areas they can continue to be ahead of the market in being more sustainable and environmentally focused. Joining their Bristol team would see you working in a developing branch which has further growth plans moving forward.
Benefits Include :
- 23 days holiday plus your birthday off and 8 Bank Holidays
- On-site Parking
- Pension
- Employee benefit schemes including medical schemes
- Excellent working hours of 08:00am to 17:00pm Mon-Thursday, 08:00am to 14:00pm Friday
- 30min break plus, Paid 2 x 15 min breaks
- Company incentives
- Company Charity fund-raising events
Apply today for immediate consideration. Apply direct to (url removed).
For further information, please call Richard Hughes on (phone number removed) or (phone number removed).
Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Thanks for your application. Due to the high level of responses we are currently receiving, whilst we endeavour to contact everyone, sometimes we are unable to. If you have not heard from us within 10 working days of making your application, please assume that you have been unsuccessful on this occasion.
Customer Services Administrator employer: Travail Employment Group
Contact Detail:
Travail Employment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator
✨Tip Number 1
Familiarise yourself with the Abaca ERP system, as this is crucial for the role. If you have experience with similar systems, be ready to discuss how you've used them to manage customer information and produce quotations.
✨Tip Number 2
Highlight your experience in customer service, especially within the manufacturing or supplier industry. Be prepared to share specific examples of how you've successfully managed client enquiries and provided excellent service.
✨Tip Number 3
Research the company’s commitment to sustainability and recycling. Being knowledgeable about their initiatives can help you stand out during discussions and show that you align with their values.
✨Tip Number 4
Prepare to demonstrate your administrative skills and attention to detail. Think of instances where you've efficiently handled multiple tasks or improved processes in previous roles, as this will be key in a small team environment.
We think you need these skills to ace Customer Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer services, sales support, or sales administration. Emphasise any experience you have with ERP or CRM systems, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the bespoke packaging industry and your passion for sustainability. Mention specific examples of how your skills align with the job requirements.
Highlight Key Skills: In your application, clearly outline your key skills such as managing customer enquiries, producing quotations, and general administration. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Customer Services Administrator.
How to prepare for a job interview at Travail Employment Group
✨Know the Company
Before your interview, take some time to research the company. Understand their values, especially their commitment to sustainability and recycling. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Highlight Relevant Experience
Make sure to emphasise your experience in customer services, particularly within a supplier or manufacturing environment. Be ready to discuss specific examples of how you've managed client enquiries and produced quotations using ERP systems.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you handle difficult clients or manage multiple enquiries. Practising your responses can help you feel more confident during the interview.
✨Showcase Your IT Skills
Since the role requires familiarity with ERP or CRM systems, be prepared to discuss your technical skills. If you have experience with Abaca ERP systems or similar software, mention it and provide examples of how you've used these tools effectively in previous roles.
