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- Tasks: Join our team as a Customer Call Handler, answering calls and supporting customers across the UK.
- Company: Be part of a successful global organization with a strong UK presence.
- Benefits: Enjoy 33 days of holiday, a pension plan, and a Monday to Friday schedule.
- Why this job: This role offers immediate start, a friendly culture, and the chance to make a difference.
- Qualifications: No specific qualifications required; just bring your enthusiasm and communication skills!
- Other info: This is a full-time position for 9 months with potential for growth.
The predicted salary is between 23810 - 33434 £ per year.
Customer Service Call Handler £19,047.60pa, NN17 1QE, 32 days holiday, part-time 11am-5pm Monday to Friday, Pension, Parking, working from home 1 day per week after training Due to continued success, a UK head office location of a global multi-branch organisation has an exciting opportunity for a Customer Service Call Handler to join their customer service team. You will be supporting customers across the UK: Answering incoming calls and responding to emails from customers Providing customer care, and assisting/resolving with and questions or queries Updating database with call information Making outbound calls to customers who have left message on internal system Raising credits for returns Liaising internally with other departments in relation to customers needs Administration duties related to the role We would expect the successful Customer Service Call Handler to be able to demonstrate a good work working knowledge of Microsoft office, and database management. Be an excellent communicator, and have a friendly, confident and customer focused telephone manner. You will be supported to become familiar with the company processes and procedures. This would be an ideal role for you if you have worked within Customer Service Advisor, Customer Service Administrator or Call Centre Operator. You will be joining the UK head office of a company that has been established for over 30 years, and has an enviable reputation in their field of distribution. Working directly with the Customer Service Manager, this role offers variety from customers on a daily basis. The organisation name is synonymous with delivering outstanding quality services, and they are keen to recruit a Customer Call Handler who strives to offer the same. With a dedicated training plan they offer ongoing training and coaching and opportunities to progress within the organisation. 32 days paid holiday per year Monday to Friday 11am to 5pm £19,047.60pa Pension & Health Care plan after qualifying period Paermanent Immediate start 1 day per week WFH after training period Please contact Alicia to discuss this role further or click apply to forward an up to date copy of your CV Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy
Customer Call Handler employer: Travail Employment Group
Contact Detail:
Travail Employment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Call Handler
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice active listening techniques. Being able to show that you can listen and respond appropriately to customer needs is crucial for a Customer Call Handler role.
✨Tip Number 3
Research the company and its services thoroughly. Understanding their products and customer base will allow you to tailor your responses and show genuine interest in the role.
✨Tip Number 4
Prepare to discuss your previous experience in customer service, focusing on specific examples where you successfully resolved issues or improved customer satisfaction.
We think you need these skills to ace Customer Call Handler
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Call Handler. Familiarize yourself with common customer service scenarios and how to handle them effectively.
Tailor Your CV: Highlight relevant experience in customer service roles. Emphasize skills such as communication, problem-solving, and patience, which are crucial for this position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer inquiries in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Travail Employment Group
✨Know the Company
Research the company’s background and values. Understanding their mission will help you align your answers with what they stand for, showing that you're a great fit for their team.
✨Practice Common Scenarios
Prepare for common customer service scenarios you might face. Think about how you would handle difficult customers or resolve complaints effectively, as these are likely to come up during the interview.
✨Showcase Your Communication Skills
As a Customer Call Handler, communication is key. Be clear and concise in your responses, and demonstrate active listening skills during the interview to show you can engage well with customers.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your interest in the role and helps you understand more about the team dynamics and expectations.
