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- Tasks: Lead a dynamic admin team and ensure top-notch customer service for training programmes.
- Company: Join a respected training provider with a supportive and collaborative culture.
- Benefits: Enjoy a competitive salary, 20 days holiday, free parking, and a pension scheme.
- Why this job: Make a real impact in education while developing your leadership skills.
- Qualifications: 3+ years in admin, strong IT skills, and a proactive team player.
- Other info: Friendly environment focused on staff development and wellbeing.
The predicted salary is between 30000 - 32000 £ per year.
An excellent opportunity to join a well-established training provider, this position will see you leading the short course administration team based at the Burgess Hill centre, with occasional travel to Portchester. Reporting to the Centre Manager, you will be responsible for overseeing the day-to-day operations of the short course administrative function, ensuring a high-quality customer experience across all short course programmes.
- Lead and manage the Training Support Administration Team to meet business goals
- Coordinate scheduling and task allocation for admin staff
- Maintain quality assurance for short course documentation and processes
- Collaborate with Compliance Administrator to ensure certification updates are implemented smoothly
- Oversee CRM data accuracy, updates, and customer communications
- Prepare materials for training courses including registers, assessments, and resources
- Process candidate documentation, liaise with clients, and issue certifications
- Provide excellent customer service and handle queries professionally
- Work alongside other departments to streamline administrative processes
- Develop and document business processes into a Quality Management System
The ideal candidate will have a minimum of three years' experience in an administrative role, ideally within a training or education environment. Strong IT skills, a keen eye for detail, and a proactive, team-focused attitude are essential. Previous experience in leading a team, using CRM systems, or knowledge of apprenticeship funding requirements would be highly desirable. This role could suit someone who has worked as an Office Coordinator, Training Administrator, or Administrative Supervisor.
This respected training provider is known for its supportive culture and dedication to delivering high-quality vocational and professional training. Operating across two centres, the company values collaboration, continuous improvement, and customer service excellence. The organisation offers a friendly team environment where staff development and wellbeing are prioritised.
Package: £30,000 - £32,000 per annum, Burgess Hill location with occasional travel to Portchester, 37.5 hours per week, Monday to Friday, 8am-4pm or 9am-5pm on a rota, 20 days holiday plus Bank Holidays, Free onsite parking, Pension scheme.
Administration Team Leader employer: Travail Employment Group
Contact Detail:
Travail Employment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the training and education sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. This will help you tailor your responses and show that you're a great fit for their team-focused environment.
✨Tip Number 3
Practice your customer service skills! Since this role involves handling queries professionally, think of examples from your past experiences where you’ve gone above and beyond for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our supportive team.
We think you need these skills to ace Administration Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administration Team Leader role. Highlight your relevant experience in administration and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your achievements and how they relate to the responsibilities outlined in the job description.
Show Off Your IT Skills: Since strong IT skills are essential for this role, don’t forget to mention any relevant software or systems you’re familiar with. If you’ve worked with CRM systems before, let us know how you used them to improve processes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Good luck!
How to prepare for a job interview at Travail Employment Group
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of the Administration Team Leader position. Familiarise yourself with the key tasks like overseeing the short course administration team and maintaining quality assurance for documentation. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your previous leadership experiences. Think of specific examples where you've successfully managed a team or improved processes. Highlight your proactive attitude and how you can motivate others to achieve business goals.
✨Demonstrate Your Customer Service Expertise
Customer service is crucial in this role, so come ready to share examples of how you've handled queries professionally in the past. Discuss any strategies you've implemented to enhance customer experience, as this will show that you align with the company's values of collaboration and service excellence.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
