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For Companies At a Glance
- Tasks: Handle inbound calls, emails, and job tickets while assisting customers.
- Company: Join a local client known for excellent customer service.
- Benefits: Enjoy free parking and a pension plan.
- Why this job: Gain valuable experience in a supportive team environment with great communication.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: This is a temporary position perfect for students looking to gain work experience.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a temporary Customer Service Executive for our local client. The Customer Service Executive will handle inbound calls, emails, and job tickets.
Responsibilities include:
- Managing customers via telephone and email
- Updating customers with product information and order status
- Performing administrative duties as required
Requirements:
- Previous experience in Customer Service
- Excellent communication skills
- Team player
- Good understanding of Microsoft and CRM systems
Benefits: Free parking, Pension
To apply, please send your updated CV to us.
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Customer Service Executive employer: Travail Employment Group Ltd
Contact Detail:
Travail Employment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during any potential interviews.
✨Tip Number 2
Brush up on your knowledge of Microsoft and CRM systems, as these are crucial for the role. Consider taking a quick online course or tutorial to boost your confidence and show your commitment.
✨Tip Number 3
Practice your communication skills by engaging in mock conversations with friends or family. This will help you articulate your thoughts clearly and effectively when speaking with customers.
✨Tip Number 4
Research the company and its products thoroughly. Being knowledgeable about what they offer will allow you to provide better support and show your genuine interest in the position during interviews.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in customer service. Focus on roles where you managed customer interactions, as this will show that you have the relevant skills for the position.
Highlight Communication Skills: In your application, emphasise your excellent communication skills. Provide examples of how you've effectively communicated with customers in the past, whether through phone calls or emails.
Show Team Spirit: Mention any experiences where you worked as part of a team. This could be in previous jobs or during group projects. Companies value team players, especially in customer service roles.
Familiarity with Tools: If you have experience with Microsoft and CRM systems, make sure to include this in your application. Mention specific tools you've used and how they helped you manage customer relationships.
How to prepare for a job interview at Travail Employment Group Ltd
✨Showcase Your Communication Skills
As a Customer Service Executive, excellent communication is key. Be prepared to demonstrate your ability to articulate clearly and listen actively during the interview. Practice common customer service scenarios to showcase how you would handle various situations.
✨Familiarise Yourself with CRM Systems
Since the role requires a good understanding of CRM systems, make sure you brush up on any relevant software you’ve used in the past. If you’re familiar with specific systems, mention them during the interview to highlight your experience.
✨Prepare for Common Customer Service Questions
Anticipate questions related to customer service challenges, such as handling difficult customers or resolving complaints. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to effectively convey your problem-solving skills.
✨Demonstrate Team Spirit
Being a team player is essential in customer service roles. Share examples from your previous experiences where you collaborated with colleagues to achieve a common goal or improve customer satisfaction. This will show that you can work well within a team environment.
