Internal Sales Manager in Whitstable

We are working with a global client seeking an experienced and driven Internal Sales Manager to lead and develop a high-performing team of internal sales coordinators. In this role, you will be responsible for driving sales performance, managing key customer accounts, and delivering on commercial growth objectives. You will balance leadership capabilities with a hands-on approach to account management, ensuring exceptional customer service and long-term customer relationships. This is a full-time office-based position, and your working hours will be Monday to Thursday 08:00 and 16:30 and Friday, 08:00 and 13:30. Some UK and overseas travel will be required within this role.

Key Responsibilities:

• Lead, coach, and motivate a team of 3 internal sales representatives to meet and exceed sales targets and KPIs.
• Conduct regular performance reviews, set clear objectives, and identify opportunities for skill development and training.
• Foster a positive, collaborative, and high-performance team culture.
• Oversee daily internal sales operations, ensuring smooth and accurate order processing and effective communication with customers.
• Monitor sales pipelines, conversion rates, and customer satisfaction metrics.
• Implement best practices for lead management and customer engagement, improving sales efficiency and customer experience.
• Act as the primary point of contact for key strategic customer accounts, building and maintaining long-term relationships.
• Develop and execute account plans to maximise revenue and strengthen customer partnerships.
• Identify opportunities for upselling, cross-selling, and renewals to drive long-term growth within strategic accounts.
• Prepare regular sales reports, forecasts, and performance updates for senior management.
• Analyse sales data to identify trends, opportunities, and areas for improvement.
• Contribute to strategic planning, budgeting, and commercial decision-making processes.
• Act as a key contributor in the implementation of a new ERP system, ensuring it meets the needs of the sales team.

Skills & Experience Required:

• Proven experience in training, coaching, and mentoring teams to success.
• Significant experience in internal sales management or a similar leadership role.
• Strong track record in managing accounts and developing customer relationships.
• Excellent communication, negotiation, persuasive, and influencing skills.
• Strong ability to interpret sales data, make informed decisions, and drive commercial outcomes.
• Experience with ERP/CRM systems and Microsoft Office Suite; familiarity with implementing new ERP/CRM systems is a plus.

Personal Attributes:

• Results-driven with a proactive and hands-on approach to sales management.
• Able to influence and collaborate effectively with multiple stakeholders across the business.
• Leadership and people management skills, with a focus on achieving team success.
• Commercially astute, with a deep understanding of customer needs and business growth.
• Able to thrive in a fast-paced, dynamic environment.

Benefits:

• 25 days annual leave (plus 8 bank holidays); Salary sacrifice holiday purchase.
• Pension – the company matches the employee contribution up to 6% (4% is the minimum the employee can contribute).
• Quarterly bonus – up to £400 per quarter.
• Octopus EV salary sacrifice scheme.
• Salary sacrifice Cycle to Work scheme.

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.