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- Tasks: Schedule and allocate work for engineers, ensuring customer satisfaction and timely service.
- Company: Join a growing family business with a supportive team culture.
- Benefits: Enjoy a stable Monday to Friday schedule with on-site parking and recognition incentives.
- Why this job: Be the key link between customers and engineers, making a real difference in service delivery.
- Qualifications: Strong planning skills, good knowledge of London, and excellent communication abilities.
- Other info: Work in a small, dynamic team with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Working for a growing business within Morden, you will become part of the office team as a Resource Planner. This is working Monday to Friday 7:30am to 4:30pm with a 30-minute unpaid lunch break and 2 x 15-minute breaks.
Responsibilities:
- Allocation/scheduling of service work to a team of field-based Engineers.
- Daily planning of future engineer work, ensuring that all customer visits are booked in and confirmed in a timely manner.
- Coordinate with engineers to ensure timely completion of scheduled jobs and address any scheduling conflicts.
- Answer all telephone calls, emails and execute tasks complaints, order queries and general enquiries in a timely manner.
- Obtaining Full Addresses, contact names, parking details from customers prior to Engineer’s attendance.
- Serve as a point of contact for customers regarding their maintenance jobs, addressing enquiries, and providing updates on job status.
- Coordinate with customers to schedule appointments and ensure their satisfaction with the company’s services.
- Reactive coordination of engineers when needed for immediate work such as call outs.
- Organising parking for engineers via online websites.
- Filing and logging paper copy location schedules from the engineers and scanning in via the printer to the relevant desktop location.
- Liaise with subcontractors and suppliers to ensure timely delivery of materials and services.
- Prioritise the workload to ensure agreed customer expectations are met ensuring high standards of customer satisfaction.
- Provide general administrative support to ensure smooth operations within the office.
- Provision of support for the sales teams so they are able to concentrate on proactive selling.
This job description reflects the main functions of the role but from time to time the company may assign or reassign duties and responsibilities to meet the needs of the business.
Requirements:
- Strong background in resource planning.
- Good knowledge of Central London, Greater London and the South East.
- Interpersonal skills ability to communicate at all levels and backgrounds and understands concerns, feelings and reactions of others.
- Able to interact with all customers/engineers whether on the telephone or via email in a professional and friendly manner at all times.
- Planning and organising self to accomplish specific goals.
- Problem solving with a willingness to make decisions once analysed making judgment on the best solution to a problem or situation.
- Strong Team player willing to participate as a full member.
- Strong organisational skills.
- Attention to detail.
- Proficiency in basic computer skills including Word, Excel & Outlook.
Additional Information:
- Working for a 3 Generation Growing Family Business with a number of the family working within the company. Special recognition and reward incentives.
- Small office team of 10+ persons.
- On-site Parking.
Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.
Resource Planner employer: Trapeze Recruitment Services Ltd
Contact Detail:
Trapeze Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Planner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Resource Planner role. Highlight your organisational skills and problem-solving abilities in a way that shows you understand the company's needs.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Resource Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Resource Planner role. Highlight your resource planning background and any relevant knowledge of Central London and the South East. We want to see how you can fit into our growing family business!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your interpersonal skills can help us maintain high customer satisfaction. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Organisational Skills: As a Resource Planner, organisation is key! In your application, give examples of how you've successfully managed schedules or coordinated teams in the past. We love seeing attention to detail and problem-solving abilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Trapeze Recruitment Services Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resource Planner. Familiarise yourself with scheduling, customer communication, and problem-solving techniques. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Brush Up on Your Local Knowledge
Since the job requires good knowledge of Central London and the surrounding areas, take some time to review maps or local resources. Being able to discuss routes or locations during your interview will demonstrate your preparedness and suitability for the position.
✨Show Off Your Interpersonal Skills
As a Resource Planner, you'll need to communicate effectively with both customers and engineers. Prepare examples of how you've successfully handled customer queries or resolved conflicts in the past. This will highlight your ability to maintain professionalism and friendliness under pressure.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share specific tools or methods you use to stay organised. This will reassure the interviewers that you can handle the workload and meet customer expectations consistently.