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- Tasks: Provide top-notch IT support and resolve client tech issues with a smile.
- Company: Join a dynamic team in a fast-paced tech environment.
- Benefits: Enjoy paid training, performance bonuses, and fun quarterly events.
- Why this job: Kickstart your tech career with hands-on training and real-world experience.
- Qualifications: No experience needed, just a passion for technology and a positive attitude.
- Other info: Office-based role with opportunities for growth and additional hours.
This is an entry level role that requires no experience or qualification, as extensive training and development will be provided by the Technical Team Manager and peers. Customer service is of main importance when it comes to our client. Your day-to-day role will be taking incoming service requests from clients while providing excellent customer service. You'll be using your technology skills to diagnose and resolve issues and maintain a healthy technology and security standard across clients' technology stack.
You will work in an extremely fast-paced environment where a high level of attention to detail and accuracy is required, even when under extreme pressure. This is a Monday to Friday 0900 - 1700 office-based role. Additional hours will be expected once you pass your probationary period (6-months) and will be paid at time and a half rate or time in lieu. All additional shifts are on a rota basis.
The Trainee IT Support must possess the following skills:
- A genuine passion for technology and determination to continue your learning through ongoing training and development
- The ability to retain information and keep abreast of the latest technology updates and enhancements
- A positive and enthusiastic mindset and attitude
- Excellent verbal and written communication skills
- The ability to juggle multiple tasks at once
- Resilience to working in a high pressured and fast-paced environment
- High attention to detail, even during busy periods
Benefits:
- Company paid quarterly events
- Cycle to work scheme
- Onsite gym
- Profit-sharing
- Paid training
Performance bonus and EO profit share is enabled after successfully completing the standard 6-month probationary period. Performance bonus is paid out quarterly, with the EO profit share being paid out annually.
Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.
Trainee IT Support in Ramsgate employer: Trapeze Recruitment Services Ltd
Contact Detail:
Trapeze Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee IT Support in Ramsgate
✨Tip Number 1
Get to know the company! Research our values and culture so you can show us how you fit in. When you apply through our website, mention what excites you about working with us.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping clients, think of examples where you've provided great service. We love hearing about your experiences!
✨Tip Number 3
Show off your tech passion! Talk about any personal projects or tech trends you're into. We want to see that enthusiasm for technology shining through in your conversations with us.
✨Tip Number 4
Be ready for a fast-paced chat! Prepare to discuss how you handle pressure and multitasking. We’re looking for someone who thrives in a busy environment, so let us know how you manage it!
We think you need these skills to ace Trainee IT Support in Ramsgate
Some tips for your application 🫡
Show Your Passion for Tech: Let us see your genuine enthusiasm for technology in your application. Share any personal projects or experiences that highlight your love for tech, even if they're informal. We want to know what drives you!
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities mentioned in the job description. Highlight your customer service experience and ability to work under pressure, as these are key for us in this role.
Keep It Clear and Concise: When writing your application, clarity is crucial. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read, so keep it neat and to the point!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed smoothly, and we can get back to you quicker. Plus, it shows us you're keen on joining the StudySmarter team!
How to prepare for a job interview at Trapeze Recruitment Services Ltd
✨Know Your Tech Basics
Even though this is an entry-level role, having a basic understanding of common technology issues can really set you apart. Brush up on common IT problems and solutions, and be ready to discuss how you would approach diagnosing and resolving them.
✨Show Off Your Customer Service Skills
Since customer service is key in this role, think of examples from your past experiences where you provided excellent service. Be prepared to share how you handled difficult situations or went the extra mile for a client.
✨Demonstrate Your Enthusiasm for Learning
This position offers extensive training, so show your passion for technology and eagerness to learn. Talk about any tech-related courses you've taken or personal projects you've worked on that demonstrate your commitment to ongoing development.
✨Stay Calm Under Pressure
The fast-paced environment means you'll need to juggle multiple tasks. Prepare for situational questions that assess how you handle stress. Share specific examples of times when you successfully managed competing priorities without compromising on quality.