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- Tasks: Provide top-notch IT support and resolve client tech issues with a smile.
- Company: Join a dynamic team that values your passion for technology.
- Benefits: Enjoy paid training, performance bonuses, and fun quarterly events.
- Why this job: Kickstart your tech career with hands-on training and real-world experience.
- Qualifications: No experience needed, just a love for tech and a positive attitude.
- Other info: Fast-paced environment with opportunities for growth and extra pay after probation.
The predicted salary is between 28800 - 43200 £ per year.
This is an entry level role that requires no experience, as extensive training and development will be provided by the Technical Team Manager and peers. Customer service is of main importance when it comes to our client. Your day-to-day role will be taking incoming service requests from clients while providing excellent customer service. You’ll be using your technology skills to diagnose and resolve issues and maintain a healthy technology and security standard across clients’ technology stack. You will work in an extremely fast-paced environment where a high level of attention to detail and accuracy is required, even when under extreme pressure. This is a Monday to Friday 0900 – 1700 office-based role. Additional hours will be expected once you pass your probationary period (6-months) and will be paid at time and a half rate or time in lieu. All additional shifts are on a rota basis.
The IT Support must possess the following skills:
- A genuine passion for technology and determination to continue your learning through ongoing training and development
- The ability to retain information and keep abreast of the latest technology updates and enhancements
- A positive and enthusiastic mindset and attitude
- Excellent verbal and written communication skills
- The ability to juggle multiple tasks at once
- Resilience to working in a high pressured and fast-paced environment
- High attention to detail, even during busy periods
Benefits:
- Company paid quarterly events
- Cycle to work scheme
- Onsite gym
- Profit-sharing
- Paid training after successfully completing the standard 6-month probationary period
- Performance bonus and EO profit share is enabled after successfully completing the standard 6-month probationary period. Performance bonus is paid out quarterly, with the EO profit share being paid out annually.
Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.
IT Support in Ramsgate employer: Trapeze Recruitment Services Ltd
Contact Detail:
Trapeze Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support in Ramsgate
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media. Understanding our vibe will help you connect better during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your tech passion! Be ready to share examples of how you’ve engaged with technology, whether it’s through personal projects or just keeping up with the latest trends. We love seeing that enthusiasm!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace IT Support in Ramsgate
Some tips for your application 🫡
Show Your Passion for Tech: Let us see your genuine enthusiasm for technology in your application. Share any personal projects or experiences that highlight your love for tech, even if they're just hobbies!
Highlight Your Customer Service Skills: Since customer service is key for us, make sure to mention any relevant experience you have, even if it's from a different field. We want to know how you handle client interactions and keep them happy!
Be Detail-Oriented: In a fast-paced environment like ours, attention to detail is crucial. Use your application to demonstrate how you've successfully managed multiple tasks while keeping everything accurate and organised.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Trapeze Recruitment Services Ltd
✨Know Your Tech Basics
Even though this is an entry-level role, it’s important to brush up on your basic tech knowledge. Familiarise yourself with common IT issues and solutions, as well as the latest technology trends. This will show your genuine passion for technology and your eagerness to learn.
✨Showcase Your Customer Service Skills
Since customer service is key in this role, think of examples from your past experiences where you’ve provided excellent service. Be ready to discuss how you handled difficult situations or resolved conflicts, even if they were in non-IT contexts.
✨Demonstrate Your Multitasking Ability
In a fast-paced environment, juggling multiple tasks is essential. Prepare to share instances where you successfully managed several responsibilities at once. Highlight your attention to detail and how you maintained accuracy under pressure.
✨Bring a Positive Attitude
Your mindset can make a huge difference! Approach the interview with enthusiasm and positivity. Employers love candidates who are not only skilled but also bring energy and a can-do attitude to the team.
