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- Tasks: Provide top-notch IT support and resolve tech issues for clients.
- Company: Join a dynamic team in a fast-paced tech environment.
- Benefits: Enjoy paid training, profit-sharing, and fun quarterly events.
- Why this job: Kickstart your IT career with hands-on training and growth opportunities.
- Qualifications: Passion for technology and a Level 3 Computing qualification or equivalent.
- Other info: Work Monday to Friday with potential for extra hours and bonuses.
The predicted salary is between 24000 - 36000 £ per year.
This is an entry level role and previous industry experience is not essential. However, in the absence of hands-on experience, our client expects candidates to hold a minimum Level 3 Computing qualification (or equivalent), an industry-related certification (Microsoft or CompTIA), or be able to demonstrate a genuine passion for technology alongside active personal development toward a career in IT. Training and development will be provided as part of the role.
Customer service is of main importance when it comes to our client. Your day-to-day role will be taking incoming service requests from clients while providing excellent customer service. You’ll be using your technology skills to diagnose and resolve issues and maintain a healthy technology and security standard across clients’ technology stack. You will work in an extremely fast-paced environment where a high level of attention to detail and accuracy is required, even when under extreme pressure. This is a Monday to Friday 0900 – 1700 office-based role. Additional hours will be expected once you pass your probationary period (6-months) and will be paid at time and a half rate or time in lieu. All additional shifts are on a rota basis.
The Trainee IT Support must possess the following:
- A genuine passion for technology and determination to continue your learning through ongoing training and development
- The ability to retain information and keep abreast of the latest technology updates and enhancements
- A positive and enthusiastic mindset and attitude
- Excellent verbal and written communication skills
- The ability to juggle multiple tasks at once
- Resilience to working in a high pressured and fast-paced environment
- High attention to detail, even during busy periods
Benefits:
- Company paid quarterly events
- Cycle to work scheme
- Onsite gym
- Profit-sharing
- Paid training after successfully completing the standard 6-month probationary period
Performance bonus and EO profit share is enabled after successfully completing the standard 6-month probationary period. Performance bonus is paid out quarterly, with the EO profit share being paid out annually. Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.
IT Support in Kent employer: Trapeze Recruitment Services Ltd
Contact Detail:
Trapeze Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support in Kent
✨Tip Number 1
Get your tech passion across! When you’re chatting with potential employers, make sure to highlight your genuine interest in technology. Share any personal projects or learning experiences that show you’re actively developing your skills.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping clients, think of examples where you've provided great service. Whether it’s a past job or just helping friends with tech issues, be ready to share those stories.
✨Tip Number 3
Stay calm under pressure! In a fast-paced environment, it’s crucial to demonstrate your ability to handle multiple tasks without losing your cool. Think of situations where you’ve successfully managed stress and be prepared to discuss them.
✨Tip Number 4
Apply through our website! We want to see your application, so don’t hesitate to submit it directly on our platform. It’s the best way for us to connect and get you started on your journey in IT support.
We think you need these skills to ace IT Support in Kent
Some tips for your application 🫡
Show Your Passion for Tech: Even if you don't have hands-on experience, let us know about your genuine passion for technology. Share any personal projects or learning experiences that highlight your enthusiasm and commitment to the field.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and qualities mentioned in the job description. We want to see how you fit into our fast-paced environment and your ability to provide excellent customer service.
Highlight Your Communication Skills: Since this role involves a lot of client interaction, emphasise your verbal and written communication skills. Give examples of how you've effectively communicated in previous roles or situations, even if they were outside of IT.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Trapeze Recruitment Services Ltd
✨Show Your Passion for Technology
Make sure to express your genuine interest in technology during the interview. Share any personal projects or experiences that demonstrate your enthusiasm and commitment to learning more about IT. This will help you stand out, especially if you lack hands-on experience.
✨Brush Up on Customer Service Skills
Since customer service is key for this role, prepare examples of how you've provided excellent service in the past, even if it's from a non-IT job. Think about situations where you resolved issues or helped someone out, as this will show your ability to handle client requests effectively.
✨Demonstrate Your Ability to Learn
Be ready to discuss how you keep up with the latest technology trends and updates. Mention any certifications you’re pursuing or online courses you’ve taken. This shows that you're proactive about your professional development and eager to grow in the IT field.
✨Prepare for a Fast-Paced Environment
Since the role requires juggling multiple tasks under pressure, think of examples where you've successfully managed competing priorities. Highlight your attention to detail and how you maintain accuracy even when things get hectic. This will reassure the interviewer that you can thrive in their dynamic setting.
