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- Tasks: Provide top-notch IT support and resolve client tech issues with a smile.
- Company: Join a dynamic team that values your passion for technology.
- Benefits: Enjoy paid training, performance bonuses, and fun quarterly events.
- Why this job: Kickstart your tech career with hands-on training and real-world experience.
- Qualifications: No experience needed, just a love for tech and a positive attitude.
- Other info: Fast-paced environment with opportunities for growth and development.
This is an entry level role that requires no experience or qualification, as extensive training and development will be provided by the Technical Team Manager and peers. Customer service is of main importance when it comes to our client. Your day-to-day role will be taking incoming service requests from clients while providing excellent customer service. You’ll be using your technology skills to diagnose and resolve issues and maintain a healthy technology and security standard across clients’ technology stack. You will work in an extremely fast-paced environment where a high level of attention to detail and accuracy is required, even when under extreme pressure. This is a Monday to Friday 0900 – 1700 office-based role. Additional hours will be expected once you pass your probationary period (6-months) and will be paid at time and a half rate or time in lieu. All additional shifts are on a rota basis.
The Trainee IT Support must possess the following skills:
- A genuine passion for technology and determination to continue your learning through ongoing training and development
- The ability to retain information and keep abreast of the latest technology updates and enhancements
- A positive and enthusiastic mindset and attitude
- Excellent verbal and written communication skills
- The ability to juggle multiple tasks at once
- Resilience to working in a high pressured and fast-paced environment
- High attention to detail, even during busy periods
Benefits:
- Company paid quarterly events
- Cycle to work scheme
- Onsite gym
- Profit-sharing
- Paid training
- After successfully completing the standard 6-month probationary period, performance bonus and EO profit share is enabled.
Performance bonus is paid out quarterly, with the EO profit share being paid out annually. Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.
Locations
Trainee IT Support in Kent, Ramsgate employer: Trapeze Recruitment Services Ltd
Contact Detail:
Trapeze Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee IT Support in Kent, Ramsgate
✨Tip Number 1
Get to know the company! Research our values and culture so you can show us how you fit in. When you apply through our website, mention specific things you love about what we do.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping clients, think of examples where you've provided great service. We want to see that passion shine through in your conversations.
✨Tip Number 3
Show off your tech enthusiasm! Talk about any personal projects or tech trends you're into. We love seeing candidates who are eager to learn and grow in the tech world.
✨Tip Number 4
Be ready for a fast-paced chat! During interviews, we might throw some scenarios your way. Stay calm, think on your feet, and demonstrate your ability to juggle tasks under pressure.
We think you need these skills to ace Trainee IT Support in Kent, Ramsgate
Some tips for your application 🫡
Show Your Passion for Tech: We want to see your genuine enthusiasm for technology! In your application, share any personal projects or experiences that highlight your love for tech. This will help us understand your motivation and eagerness to learn.
Tailor Your Application: Make sure to customise your application to fit the Trainee IT Support role. Highlight relevant skills like communication and multitasking, and don’t forget to mention your ability to thrive under pressure. We love seeing how you connect your experiences to what we’re looking for!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read, so keep it neat and to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Trapeze Recruitment Services Ltd
✨Show Your Passion for Technology
Make sure to express your genuine interest in technology during the interview. Share any personal projects or experiences that highlight your enthusiasm and willingness to learn. This will resonate well with the hiring team, as they value a passion for tech.
✨Demonstrate Customer Service Skills
Since customer service is key for this role, prepare examples of how you've provided excellent service in past experiences, even if they're not directly related to IT. Think about times when you resolved issues or helped someone out, and be ready to discuss these scenarios.
✨Prepare for a Fast-Paced Environment
Be ready to talk about how you handle pressure and multitasking. Consider sharing specific instances where you successfully managed multiple tasks or worked under tight deadlines. This will show that you can thrive in a busy setting.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the training process, team dynamics, or the types of technology you'll be working with. This shows your eagerness to engage and learn more about the role and the company.
