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- Tasks: Provide top-notch IT support and resolve client tech issues with a smile.
- Company: Join a dynamic team in a fast-paced tech environment.
- Benefits: Enjoy paid training, profit-sharing, and fun quarterly events.
- Why this job: Kickstart your tech career with hands-on training and real-world experience.
- Qualifications: No experience needed, just a passion for technology and great communication skills.
- Other info: Work Monday to Friday with opportunities for extra shifts and bonuses.
This is an entry level role that requires no experience or qualification, as extensive training and development will be provided by the Technical Team Manager and peers.
Customer service is of main importance when it comes to our client. Your day-to-day role will be taking incoming service requests from clients while providing excellent customer service. You’ll be using your technology skills to diagnose and resolve issues and maintain a healthy technology and security standard across clients’ technology stack.
You will work in an extremely fast-paced environment where a high level of attention to detail and accuracy is required, even when under extreme pressure. This is a Monday to Friday 0900 – 1700 office-based role. Additional hours will be expected once you pass your probationary period (6-months) and will be paid at time and a half rate or time in lieu. All additional shifts are on a rota basis.
The Trainee IT Support must possess the following skills:
- A genuine passion for technology and determination to continue your learning through ongoing training and development
- The ability to retain information and keep abreast of the latest technology updates and enhancements
- A positive and enthusiastic mindset and attitude
- Excellent verbal and written communication skills
- The ability to juggle multiple tasks at once
- Resilience to working in a high pressured and fast-paced environment
- High attention to detail, even during busy periods
Benefits:
- Company paid quarterly events
- Cycle to work scheme
- Onsite gym
- Profit-sharing
- Paid training* After successfully completing the standard 6-month probationary period.
- Performance bonus and EO profit share is enabled after successfully completing the standard 6-month probationary period. Performance bonus is paid out quarterly, with the EO profit share being paid out annually.
Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.
Trainee IT Support in Ramsgate employer: Trapeze Recruitment Services Limited
Contact Detail:
Trapeze Recruitment Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee IT Support in Ramsgate
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media. Understanding our vibe will help you connect better during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your passion for technology.
✨Tip Number 3
Show off your tech skills! Be ready to share examples of how you've tackled tech challenges in the past, even if they’re from personal projects or studies. We love seeing your enthusiasm!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your interest and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Trainee IT Support in Ramsgate
Some tips for your application 🫡
Show Your Passion for Tech: Let us see your genuine enthusiasm for technology in your application. Share any personal projects or experiences that highlight your interest and willingness to learn. We love candidates who are eager to grow!
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your customer service skills and any relevant experiences, even if they’re not directly related to IT. We appreciate attention to detail!
Keep It Clear and Concise: When writing your application, be clear and to the point. Use simple language and avoid jargon. We want to understand your skills and experiences without having to decipher complex sentences!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Trapeze Recruitment Services Limited
✨Know Your Tech Basics
Even though this is an entry-level role, having a solid grasp of basic technology concepts can really set you apart. Brush up on common IT terminology and troubleshooting steps so you can confidently discuss them during the interview.
✨Show Off Your Customer Service Skills
Since customer service is key in this role, think of examples from your past experiences where you provided excellent service. Be ready to share how you handled difficult situations or resolved issues for clients, even if it’s from a non-IT background.
✨Demonstrate Your Enthusiasm for Learning
This position values ongoing training and development, so express your eagerness to learn. Share any relevant courses or self-study you've done related to technology, and highlight your passion for staying updated with the latest tech trends.
✨Prepare for a Fast-Paced Environment
The role requires juggling multiple tasks under pressure, so be prepared to discuss how you manage stress and stay organised. Think of specific strategies you use to maintain attention to detail when things get hectic.
